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Technical Support Analyst Desktop & Infrastructure Support/ IT Technical Support Analyst Level 1/2/ Technical Support Specialist Desktop & Systems/ IT Support Analyst End User Computing

SNtial Technologies, Inc.

Chicago, Illinois • Today

Easy Apply

Contract

Depends on Experience

Technical Support Analyst

Pivotal Solutions Inc

Chicago, Illinois • Today

Easy Apply

Contract

25 - 30

Senior Technical Support Analyst

Navistar International Corp.

Remote or Lisle, Illinois • Today

Full-time

USD 69,600.00 - 104,400.00 per year

Technical Support Analyst - HVAC

Daikin Applied

Remote or Minnesota • Today

Full-time

USD 80,400.00 - 136,800.00 per year

Technical Support Analyst (Su-W 10:00a - 8:30p CST)

ScriptPro

Remote • Today

Full-time

USD 24.00 per hour

Technical Support Analyst (Fr-Tu 6a-2:30p)

ScriptPro

Remote • Today

Full-time

USD 24.00 per hour

Technical Support Analyst - Bilingual/French (We-Su 11:30a-8p)

ScriptPro

Remote • Today

Full-time

USD 24.00 per hour

Technical Support Analyst (Su-Th 9:00a-5:30p)

ScriptPro

Remote • Today

Full-time

USD 24.00 per hour

Technical Support Specialist

Braze

Chicago, Illinois • Today

Full-time

USD 60,000.00 - 95,000.00 per year

Desktop Support Analyst

Pivotal Solutions Inc

Chicago, Illinois • Today

Easy Apply

Contract

25 - 30

IT Site Support Analyst

Crane Payment Innovations

Mount Prospect, Illinois • Today

Full-time

USD 65,000.00 - 75,000.00 per year

Senior Lead Analyst - Technical Support

Majesco

Remote or Pennsylvania • Today

Full-time

USD 80,000.00 - 120,000.00 per year

Technical Analyst, Pharmacy Support-Remote [Su-We 8p-6:30a CST]

ScriptPro

Remote • Today

Full-time

USD 24.00 - 27.00 per hour

Technical Analyst, Pharmacy Support-Remote [Sa-Tu 10a-8:30p CST]

ScriptPro

Remote • Today

Full-time

USD 24.00 - 27.00 per hour

IT Support Analyst

Acrisure

Remote or Oklahoma City, Oklahoma • Today

Full-time

Tier 1 Support Analyst

Gridiron IT Solutions

Remote • 11d ago

Easy Apply

Full-time

$35 - $45

Product Support Analyst

Beacon Systems, Inc

Remote • 18d ago

Easy Apply

Contract

Depends on Experience

Technical Analyst

Stefanini

Remote or San Francisco, California • Today

Easy Apply

Contract

$95 - $100 /hr

Job Details

Skills

Help Desk/Desktop Support
Microsoft/AD/O365
Citrix/VDI
Networking
Healthcare/Education

Summary

Job Title: Technical Support Analyst

Duration: 6 months Contract to Hire

Location: Chicago, IL (100% Onsite)

Job Description:

Provide general on-site technology support to our main location and satellite clinics. Responsible for resolving Level 1 and certain Level 2 technical issues though phone, hands-on as well as remote support for ICO s computing, mobile and printing devices, and applications. The Technical Support Analyst must be able to reach any ICO location efficiently using their own means of transportation. This role extends beyond basic break/fix to include other responsibilities such as one-on-one technology training, desktop image creation, updating and management, and the ability to determine the technology vertical that an issue exists in prior to escalating. While this role is not necessarily responsible for remediating these higher-level issues, it must be able to identify and thoroughly triage them.

JOB DUTIES:

Provide phone, on-site and remote support to faculty, staff, and students. Performing up to Level 2 troubleshooting and problem analysis.
Monitor and proactively update support tickets
Provide support for all client-side hardware/software attached to ICO s infrastructure
Responsible for setups associated with new hires, relocations, and terminations
Responsible for maintaining computer and user accounts in Active Directory
Provision and troubleshoot Office 365 email accounts
Maintain general understanding of all current and future Group Policies
Create and maintain images for workstations using WDS
Provide support for VDI and virtual environment
Provide remote support to users using Citrix, VPN
Assists with testing of new releases of software, upgrades, and patches
Maintain accurate client-side asset inventory
Provide one-on-one training for ICO applications
Point of contact for mobile and IoT devices
Perform basic networking troubleshooting including switches
Works with team members to procure all necessary equipment to keep all information systems at ICO/IEI running
Responsible for maintenance of satellite TV services
Primary creator of ICO ID cards
Notify Network and Systems Administrator of potential HIPAA risks
Assist all other members of the department when called upon
Document all work and create/update internal system documentation
Develop procedures and training materials for co-workers pertaining to the support desk
Provide support for patch management and monthly maintenance window
Provide after-hours/non-workday support and participate in 24x7 support desk coverage rotations
Other duties as assigned

SPECIFIC JOB FUNCTIONS:

Provide technical support to all end-user devices, including mobile devices
Provide technical support for all general and line of business applications
Perform extensive problem analysis and remediation including user education where applicable
Gather all necessary information and perform triage when an issue needs to be escalated
Create and maintain staff and student ID cards
Configure and maintain image creation and management software for efficient deployment of new systems
Monitor and manage ticketing system
Participates as team member on small and/or large projects

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Associate s degree or higher in Information Systems or equivalent field of study
Multiple certifications may be substituted for degree experience at manager s discretion
3+ years experience with filling a position for a support desk in an education or healthcare environment
Must have and maintain a Microsoft Certified Professional (MCP) or A+ certification (or higher/equivalent). Bachelor s or higher degree experience may be substituted for certification.
Experience troubleshooting both local and network related computer and printer issues
Experience with Remote Control/Support utilities such as Dameware, Remote Desktop or VNC
Experience in desktop image deployment tools and/or WSUS
Experience working with and supporting mobile and IoT devices
Ability to analyze problems and develop effective solutions
Ability to multi-task, rearrange priorities and maintain focus and professionalism in a face-paced environment.
Ability to manage technical projects involving own work under minimal supervision
Demonstrates initiative in solving problems associated with projects and daily work
Excellent knowledge of business systems and procedures.
Good interpersonal, organizational and customer relation skills
Superior communications skills, both written and verbal.
Ability to lift 50 lbs.
Ability to stand for long periods of time
Ability to work outside of normal business hours and participate in 24x7 coverage
Ability to work in cooler data center environments
Must own/have permanent access to a vehicle
Attendance must be in accordance with college policy

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10116920
Position Id: 9077531
Posted 2 hours ago

Fitment

Dice Job Match Score™

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Contact the job poster

Shoaib Iqbal

Recruiter @ SNtial Technologies, Inc.

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Our client, based in Chicago, IL, is looking to hire a Technical Support Analyst consultant.Project duration: 6 months (temp-to-perm) I have attached below a detailed job description for your review. If you have the required experience and interest, please email me a current resume, along with your responses to the following questions: How much experience in years do you have with Desktop Support? How much experience in years do you have troubleshooting local and network related computer issue

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Rosemont, Illinois

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Position: Desktop Engineer Location: Rosemont, IL 60018 (Onsite) Hiring: Fulltime with Hexaware Technologies Key Responsibilities: Image, configure, deploy, and maintain desktop and laptop computers.Install, upgrade, and support Windows operating systems and standard business applications.Troubleshoot and resolve hardware issues involving desktops, laptops, monitors, docking stations, and peripherals.Diagnose and resolve software-related issues, including operating system errors, application fa

Easy Apply

Full-time

Depends on Experience

Job Details

Skills

Help Desk/Desktop Support
Microsoft/AD/O365
Citrix/VDI
Networking
Healthcare/Education

Summary

Job Title: Technical Support Analyst

Duration: 6 months Contract to Hire

Location: Chicago, IL (100% Onsite)

Job Description:

JOB DUTIES:

Provide phone, on-site and remote support to faculty, staff, and students. Performing up to Level 2 troubleshooting and problem analysis.
Monitor and proactively update support tickets
Provide support for all client-side hardware/software attached to ICO s infrastructure
Responsible for setups associated with new hires, relocations, and terminations
Responsible for maintaining computer and user accounts in Active Directory
Provision and troubleshoot Office 365 email accounts
Maintain general understanding of all current and future Group Policies
Create and maintain images for workstations using WDS
Provide support for VDI and virtual environment
Provide remote support to users using Citrix, VPN
Assists with testing of new releases of software, upgrades, and patches
Maintain accurate client-side asset inventory
Provide one-on-one training for ICO applications
Point of contact for mobile and IoT devices
Perform basic networking troubleshooting including switches
Works with team members to procure all necessary equipment to keep all information systems at ICO/IEI running
Responsible for maintenance of satellite TV services
Primary creator of ICO ID cards
Notify Network and Systems Administrator of potential HIPAA risks
Assist all other members of the department when called upon
Document all work and create/update internal system documentation
Develop procedures and training materials for co-workers pertaining to the support desk
Provide support for patch management and monthly maintenance window
Provide after-hours/non-workday support and participate in 24x7 support desk coverage rotations
Other duties as assigned

SPECIFIC JOB FUNCTIONS:

Provide technical support to all end-user devices, including mobile devices
Provide technical support for all general and line of business applications
Perform extensive problem analysis and remediation including user education where applicable
Gather all necessary information and perform triage when an issue needs to be escalated
Create and maintain staff and student ID cards
Configure and maintain image creation and management software for efficient deployment of new systems
Monitor and manage ticketing system
Participates as team member on small and/or large projects

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Associate s degree or higher in Information Systems or equivalent field of study
Multiple certifications may be substituted for degree experience at manager s discretion
3+ years experience with filling a position for a support desk in an education or healthcare environment
Must have and maintain a Microsoft Certified Professional (MCP) or A+ certification (or higher/equivalent). Bachelor s or higher degree experience may be substituted for certification.
Experience troubleshooting both local and network related computer and printer issues
Experience with Remote Control/Support utilities such as Dameware, Remote Desktop or VNC
Experience in desktop image deployment tools and/or WSUS
Experience working with and supporting mobile and IoT devices
Ability to analyze problems and develop effective solutions
Ability to multi-task, rearrange priorities and maintain focus and professionalism in a face-paced environment.
Ability to manage technical projects involving own work under minimal supervision
Demonstrates initiative in solving problems associated with projects and daily work
Excellent knowledge of business systems and procedures.
Good interpersonal, organizational and customer relation skills
Superior communications skills, both written and verbal.
Ability to lift 50 lbs.
Ability to stand for long periods of time
Ability to work outside of normal business hours and participate in 24x7 coverage
Ability to work in cooler data center environments
Must own/have permanent access to a vehicle
Attendance must be in accordance with college policy

Dice Id: 10116920
Position Id: 9077531
Posted 2 hours ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Shoaib Iqbal

Recruiter @ SNtial Technologies, Inc.

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Technical Support Analyst

Chicago, Illinois

•

Today

Easy Apply

Contract

25 - 30

Desktop Support Analyst

Chicago, Illinois

•

Today

Easy Apply

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25 - 30

Desktop Field Support

Chicago, Illinois

•

Today

Full-time

Desktop Engineer

Rosemont, Illinois

•

Yesterday

Easy Apply

Full-time

Depends on Experience