About Northern TrustAs a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Position Summary The Vulnerability Management Platform Support role is responsible for providing day-to-day technical support, monitoring, and maintenance of enterprise vulnerability management, security configuration compliance, and cloud security platforms. This role works closely with the Vulnerability Management Engineering team to ensure platform stability, troubleshoot technical issues, maintain data quality, and support continuous improvement of security technologies. The ideal candidate has a strong technical foundation, problem-solving skills, and the ability to learn and adapt to new security technologies.
Key Responsibilities - Provide day-to-day technical support for enterprise vulnerability management and security platforms, including Qualys, Wiz, and related technologies.
- Monitor and support vulnerability scanning infrastructure, including scanners, agents, authentication, scan schedules, performance, and asset coverage.
- Assist with Qualys Vulnerability Management and Policy Compliance (Policy Audit) activities, including security configuration assessments, scan monitoring, troubleshooting, and reporting.
- Investigate and troubleshoot scanning failures, connectivity issues, authentication problems, and platform-related incidents.
- Monitor platform health, security data ingestion, asset information, and integration issues to maintain data accuracy and reliability.
- Support cloud security platform activities involving Microsoft Azure and related technologies.
- Assist with platform configurations, upgrades, testing, and implementation of new security capabilities.
- Support integrations between vulnerability management platforms, asset management systems, and IT service management workflows.
- Work with VM Engineers to identify opportunities for process improvements, automation, and platform optimization.
- Maintain technical documentation, troubleshooting procedures, support guides, and operational runbooks.
- Develop knowledge of emerging technologies, including container security, exposure management, and AI-assisted security workflows.
Required Qualifications - 3+ years of relevant experience or equivalent practical experience in IT infrastructure, cybersecurity, technical platform support, systems administration, or a related technical discipline.
- Hands-on experience supporting, maintaining, or troubleshooting enterprise technology platforms or infrastructure.
- Working knowledge of one or more areas of Windows, Linux, networking, database, or middleware server administration.
- Basic understanding of vulnerability management, security scanning, or security configuration concepts.
- Strong troubleshooting, analytical, communication, and problem-solving skills.
- Ability to learn new technologies, work collaboratively, and independently resolve routine technical issues.
Preferred Qualifications - Experience with Qualys Vulnerability Management, Qualys Policy Compliance (Policy Audit), or comparable security assessment technologies.
- Familiarity with Wiz, Microsoft Azure, or other cloud security technologies.
- Experience supporting vulnerability scanners, agents, authenticated scanning, or security configuration assessments.
- Exposure to vulnerability management, policy audit, compliance assessments, or security configuration reporting.
- Familiarity with security platform integrations, APIs, or IT service management workflows.
- Basic knowledge of Python, PowerShell, scripting, or automation.
- Exposure to container security, asset discovery, or exposure management technologies.
- Experience supporting security technologies in a large enterprise environment.
Salary Range:
$88,900 - 151,100 USD
Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Work AuthorizationApplicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).
Working with UsAs a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust's history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at , or alternatively you can discuss your individual requirements with the recruiter you are working with.
