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Prod Support Lead - Guiding Care

Exatech Inc

Cincinnati, Ohio • Today

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Full-time

L3 Production Support Lead / Engineer

TekShapers

Remote • 6d ago

Easy Apply

Contract, Third Party

Depends on Experience

Exatech Inc

Job Details

Skills

Prod Support Lead

Summary

We are hiring

Prod Support Lead - Guiding Care

Remote

Responsibilities

Provide L3 production support for Healthcare Payer applications.
Support GuidingCare and Facets production environments.
Investigate and resolve production incidents while meeting SLA commitments.
Perform detailed Root Cause Analysis (RCA) and implement preventive measures.
Troubleshoot application, SQL, API, and integration issues.
Develop automation using Python, PowerShell, or Shell scripting to reduce manual operational effort.
Work closely with Development, Infrastructure, and Business teams during production incidents.
Monitor application health and proactively identify potential issues.
Participate in production releases, deployments, and post-release validation.
Create and maintain technical documentation, SOPs, and knowledge articles.
Ensure compliance with HIPAA and healthcare security standards.

Required Skills:
Experience in L3 production support, system administration, or development related to healthcare management systems (on Facets platform).
Experience in .NET (C#, ASP.NET, SQL Server) and Guiding Care
Experience with claims processing, benefits management, and provider network management in the healthcare space.
Strong familiarity with databases and writing complex SQL queries.
Experience in system integrations, including REST APIs.
Healthcare knowledge (Medicare, Medicaid, insurance terms, etc.) is highly desirable.
Ability to communicate with internal and external stakeholders in high-pressure situation (Major incidents / Application outage

Technical Skills:

Proficiency in SQL, Java (for backend tasks), and working knowledge of APIs (REST/SOAP).
Experience with web services.
Experience with reporting tools such as Tableau, Power BI, or equivalent is a plus.
Knowledge of HIPAA and other healthcare regulations is a plus.
Usage of AI in Application Support
Experience with reporting tools such as Tableau, Power BI, or equivalent is a plus.
Knowledge of HIPAA and other healthcare regulations is a plus.
Usage of AI in Application Support

Thanks and Regards

Syed Moiz

Business Development & Sr Delivery Manager

EXATECH INC.

Global IT Consulting | AI | Software Engineering | Data & Analytics | Staff Augmentation

Email:

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10506472
Position Id: 2026-2406
Posted 2 days ago

Company Info

About Exatech Inc

Exatech Inc, Inc is a Global Information Technology Services company providing a full spectrum of IT Services in the Latin American marketplace with focus on efficient outsourcing solutions. We offer superior expertise in consulting for e-Business, application engineering, Business Intelligence and Business Process Outsourcing using Onsite, Offsite and Off-Shore resources.

Headquartered in Ohio, U.S.A. and a state-of-the-art offshore development centre in India, we are setting impressive growth rates since our inception in 2010. We provide outsourcing solutions to Fortune 1000 customers in key industries like Insurance, Telecommunication, Automotive, Retail & Distribution and Pharmaceuticals.

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More jobs at Exatech Inc in Cincinnati, OH

Exatech Inc

Job Details

Skills

Prod Support Lead

Summary

We are hiring

Prod Support Lead - Guiding Care

Remote

Responsibilities

Provide L3 production support for Healthcare Payer applications.
Support GuidingCare and Facets production environments.
Investigate and resolve production incidents while meeting SLA commitments.
Perform detailed Root Cause Analysis (RCA) and implement preventive measures.
Troubleshoot application, SQL, API, and integration issues.
Develop automation using Python, PowerShell, or Shell scripting to reduce manual operational effort.
Work closely with Development, Infrastructure, and Business teams during production incidents.
Monitor application health and proactively identify potential issues.
Participate in production releases, deployments, and post-release validation.
Create and maintain technical documentation, SOPs, and knowledge articles.
Ensure compliance with HIPAA and healthcare security standards.

Required Skills:
Experience in L3 production support, system administration, or development related to healthcare management systems (on Facets platform).
Experience in .NET (C#, ASP.NET, SQL Server) and Guiding Care
Experience with claims processing, benefits management, and provider network management in the healthcare space.
Strong familiarity with databases and writing complex SQL queries.
Experience in system integrations, including REST APIs.
Healthcare knowledge (Medicare, Medicaid, insurance terms, etc.) is highly desirable.
Ability to communicate with internal and external stakeholders in high-pressure situation (Major incidents / Application outage

Technical Skills:

Proficiency in SQL, Java (for backend tasks), and working knowledge of APIs (REST/SOAP).
Experience with web services.
Experience with reporting tools such as Tableau, Power BI, or equivalent is a plus.
Knowledge of HIPAA and other healthcare regulations is a plus.
Usage of AI in Application Support
Experience with reporting tools such as Tableau, Power BI, or equivalent is a plus.
Knowledge of HIPAA and other healthcare regulations is a plus.
Usage of AI in Application Support