Search Jobs | Dice.com

9 results (0 new)

Group by company

Technical Support Representative Level 1

ConstructConnect

Cincinnati, Ohio • Today

Full-time

Technical Support Representative IBM z/OS Mainframe (Mid Level - Senior Level)

Jack Henry & Associates

Remote • Today

Full-time

Technical Support Agent, Tier 1

ONE, INC.

Remote • Today

Full-time

Technical Support II

SAIC

Remote • Today

Full-time

USD 40,001.00 - 80,000.00 per year

MSP Tier 1 IT Support Tech-Not Remote

TeamLogic IT of Menlo Park

Remote or Durham, North Carolina • Today

Full-time

USD 22.00 - 28.00 per hour

Technical Support Engineer

Snyk

Remote or North Carolina • Today

Full-time

Technical Support Engineer

Zoom Video Communications

Remote • Today

Full-time

USD 65,400.00 - 158,700.00 per year

Technical Support Engineer

Clipboard Health

Remote • Today

Full-time

Desktop Support Engineer L1 - PR

Blue Mantis

Remote • Today

Full-time

USD 21.00 - 25.00 per hour

Job Details

Skills

Training
Customer Satisfaction
Issue Tracking
Media
Policies and Procedures
Microsoft Certified Professional
Remote Support
Network Support
Technical Support
Call Center
Operating Systems
Database
Dependability
Honesty
Attention To Detail
Writing
Communication
Privacy

Summary

Overview

This position sits within our Customer Success division which is responsible for supporting our customers at every interaction through technical support and training to create consistent high levels of customer satisfaction.

The Opportunity

The Tech Support Rep Level 1 is responsible for all aspects of communication with customers during the life-cycle of a trouble ticket - communication may occur via phone or electronic media (e-mail/chat). The Tech Support Rep is also responsible for responding to customer inquiries via web-based Chat support in addition to resolving customer trouble tickets.

Responsibilities

What You'll Be Doing

Responsible for handling technical support trouble tickets.
Monitor their ticket queue and use their discretion and independent judgment to weigh ticket factors such as:
- Order of response/urgency of tickets.
- Contact method and timeline.
- Correct/appropriate response to ticket.
- How/when to close tickets and whether/if a ticket should be reassigned or escalated.
Must ensure company and departmental policies and procedures are followed, tickets are responded to and closed in a timely manner, call back times are coordinated with customers and then met, tickets are reassigned and/or escalated in a timely manner and when appropriate.
This job description in no way implies that the duties listed here are the only ones that team members can be required to perform.

Qualifications

What You Bring to the Team

High School Diploma or GED required, Associates or better desired
MCP Certification or equivalent technical work experience and knowledge (4+ years desktop support, network support, helps desk, tech support call center, etc)
Strong understanding of Operating Systems, MS Office, and Email
Database Application knowledge strongly desired
Responsible, mature, reliable, dependable, honest, trustworthy, consistent, detail oriented
Pleasant, clear speaking voice and excellent written communication skills
Candidates must possess a strong ability to describe detailed topics clearly in writing or over the phone

Physical Demands and Work Environment

The physical activities of this position include frequent sitting, telephone communication, and working on a computer for extended periods. Visual acuity is required to perform activities close to the eyes.
Team members are expected to maintain a dedicated and ergonomically appropriate workspace.
Team members who live within commuting distance of one of our office locations (Greater Cincinnati/Northern Kentucky or Atlanta, Georgia) are expected to work in a hybrid capacity, with regular in-office presence as determined by the team or department.
All team members must reside and perform their work within the United States.

E-Verify Statement

ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is eligible to work in the United States. To learn more about E-Verify you can call 1- or visit their website. E-Verify is a registered trademark of the United States Department of Homeland Security.

Privacy Notice

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80183886
Position Id: dd468131e95e97e053e7c9d6fa49f98d
Posted 9 days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Tier 1 Technical Support Representative

Arizona

•

Today

Tier 1 Technical Support Representative Day Shift - 40 hours/week $18/hour Shifts: Training Monday - Friday 7am - 4pm - Approx. 4 weeks Permanent Shifts: Monday - Friday 8am - 5pm Or Sunday - Thursday 10am - 7pm Location: This position requires the candidate to reside in Arizona. The Tier 1 Technical Support Representative will support our national and local Enterprise Business accounts by troubleshooting and/or resolving customer calls or cases by following set processes in an ever-chang

Full-time

USD 18.00 per hour

Remote Audio Video Technical Support

Remote or South Dakota

•

Today

Position Summary When you work at Daktronics, you'll be part of something amazing. We design, engineer, manufacture and support bold, eye-catching digital LED display technology and audio systems. Our products bring excitement to professional, college and high school games. They attract customers for businesses around the world, and even provide direction for people as they travel, work and play. As part of the Daktronics team, you'll have interesting, impactful work with flexible opportuniti

Full-time

USD 24.00 - 25.00 per hour

Analyst II Infrastructure Services

Texas

•

Today

Job Description: Taking ownership of customer issues reported and responds to customer inquiries to ensure customer needs are met.Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc.Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues and/or refers more complex technical problems through a defined escalation process.Follows up with customers to ensure that their inquiries are resolved wi

Full-time

USD 39,800.00 - 68,300.00 per year

Analyst I Infrastructure Services

Utah

•

Today

Full-time

USD 45,900.00 - 85,300.00 per year

Job Details

Skills

Training
Customer Satisfaction
Issue Tracking
Media
Policies and Procedures
Microsoft Certified Professional
Remote Support
Network Support
Technical Support
Call Center
Operating Systems
Database
Dependability
Honesty
Attention To Detail
Writing
Communication
Privacy

Summary

Responsible for handling technical support trouble tickets.
Monitor their ticket queue and use their discretion and independent judgment to weigh ticket factors such as:
- Order of response/urgency of tickets.
- Contact method and timeline.
- Correct/appropriate response to ticket.
- How/when to close tickets and whether/if a ticket should be reassigned or escalated.
Must ensure company and departmental policies and procedures are followed, tickets are responded to and closed in a timely manner, call back times are coordinated with customers and then met, tickets are reassigned and/or escalated in a timely manner and when appropriate.
This job description in no way implies that the duties listed here are the only ones that team members can be required to perform.

Qualifications

What You Bring to the Team

High School Diploma or GED required, Associates or better desired
MCP Certification or equivalent technical work experience and knowledge (4+ years desktop support, network support, helps desk, tech support call center, etc)
Strong understanding of Operating Systems, MS Office, and Email
Database Application knowledge strongly desired
Responsible, mature, reliable, dependable, honest, trustworthy, consistent, detail oriented
Pleasant, clear speaking voice and excellent written communication skills
Candidates must possess a strong ability to describe detailed topics clearly in writing or over the phone

Physical Demands and Work Environment

The physical activities of this position include frequent sitting, telephone communication, and working on a computer for extended periods. Visual acuity is required to perform activities close to the eyes.
Team members are expected to maintain a dedicated and ergonomically appropriate workspace.
Team members who live within commuting distance of one of our office locations (Greater Cincinnati/Northern Kentucky or Atlanta, Georgia) are expected to work in a hybrid capacity, with regular in-office presence as determined by the team or department.
All team members must reside and perform their work within the United States.

Dice Id: 80183886
Position Id: dd468131e95e97e053e7c9d6fa49f98d
Posted 9 days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Tier 1 Technical Support Representative

Arizona

•

Today

Full-time

USD 18.00 per hour

Remote Audio Video Technical Support

Remote or South Dakota

•

Today

Full-time

USD 24.00 - 25.00 per hour

Analyst II Infrastructure Services

Texas

•

Today

Full-time

USD 39,800.00 - 68,300.00 per year

Analyst I Infrastructure Services

Utah

•

Today

Full-time

USD 45,900.00 - 85,300.00 per year