Job#: 3056895
Job Description:
Location: Cary, NC (Hybrid)
Description:
Targeted Years of Experience: 3-5 years
Responsibilities:
This position is responsible for Tier I monitoring and initial triage in a Satellite network operations center environment that typically links to numerous computer platforms, operating systems, and network topologies. Additionally, the engineer is responsible for customer support of complex and diverse systems in a 7 X 24 environment. Work will be required on all shifts (1st, 2nd, and 3rd), weekdays, weekends, evenings, and holidays as needed.
The engineer will be responsible for the following tasks:
Proactive Monitoring and directing repair activities for Very Small-Aperture terminals (VSAT) networks to identify and resolve network anomalies and faults. Operates and aligns antennas, conducts cross-polarization (x-pol) performance tests, and performs unit and direct support maintenance on satellite communications equipment and associated devices.
The engineer will provide technical assistance to the field & vendor technicians, and operations center personnel, which are engaged in the day-to-day operation of maintenance of satellite communication systems.
The engineer will respond and perform Tier I triage of The network alarms utilizing The available network tools and systems. Create customer trouble tickets on outages identified via network management systems and tools. Test and isolate circuit issues using client tools/Telco local loop, and customer in-house wiring. Test and repair hardware issues in The customer WAN/LAN environment. Coordinate multiple vendor dispatches for repair at The customer premise. Provide customer status of ongoing issues; communicate via phone/email/ticket notes with customer POCs.
The engineer will handle calls from internal/external customers in an ACD environment. The engineer will work to ensure the network and network management environment is reliable to meet predefined service levels.
Qualifications
The engineer must have 3 -7 years of previous Satellite experience and/or experience working with Internet Protocols; possess excellent communication skills both written and verbal. Previous Military Satellite Experience, Network Operations experience, and Cisco/Juniper Certification is highly desirable.
Requirements:
3 + years of Satellite and IP Networking experience
Preferably military satellite experience
Experience with iDirect, ViaSat, or other satellite vendor systems or VSAT Certification
Experience with Cisco/Juniper routers and switches
Experience with Multicast over MPLS Networks
Must be flexible to work in a 7 X 24 environment across all shifts including weekends and holidays.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: apexsan
- Position Id: BHJOB2374_3056895
- Posted 4 hours ago
