Job#: 3053450 Job Description: Senior IT Business Analyst - UKG Project
Location: Cleveland, Ohio (Remote)
Role Overview
Our organization is seeking a Senior IT Business Analyst to serve as a vital liaison between information technology services and various business service lines. The successful candidate will join a collaborative team responsible for configuring applications to enhance operational efficiencies and workflow needs. This remote position requires a professional who can independently manage application upgrades, troubleshoot complex issues, and facilitate clear communication across all organizational levels.
Key Responsibilities
- Configure and support workforce management applications, specifically focusing on time and attendance systems.
- Manage, communicate, and manipulate data utilizing SQL databases.
- Support and troubleshoot inbound and outbound interfaces to ensure seamless data flow.
- Produce and maintain custom reports utilizing industry-standard report writers such as Crystal Reports.
- Independently manage components of application upgrades, testing, troubleshooting, and support efforts.
- Collaborate with other scheduling applications and analysts to ensure optimal system integrations.
- Resolve system hardware and timeclock issues without assistance.
- Utilize and maintain established change control procedures and standards.
- Lead the escalation of technical issues with appropriate resources and resolve service desk tickets.
Required Qualifications
Education: A High School diploma or equivalent is required. A Bachelor's degree is preferred.
Experience: Four or more years of experience supporting business applications is required. Experience within a healthcare environment is highly desired.
Technical Skills: Proficiency in SQL databases, LAN, DNS, and networking is required. Candidates must possess knowledge of disaster recovery procedures, backup procedures, HL7 Interfaces, and SQL-based applications.
Preferred Qualifications
- Prior experience working with business applications such as productivity, analytics, patient scheduling, or financial systems.
- Demonstrated skills in project management and business workflow redesign.
- Familiarity with integration platforms and information technology infrastructure standards.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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