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Service Desk Hardware Computing Technician

SAIC

Colorado Springs, Colorado • Today

Full-time

USD 40,001.00 - 80,000.00 per year

Help desk Technician

Trilon Group

Remote • Today

Full-time

USD 23.00 - 30.00 per hour

SAIC

Job Details

Skills

Logistics
A+
CompTIA
SEC
Tier 1
Physical Layer
Android
IOS Development
ITIL
Customer Service
Inventory
Accountability
Software Packaging
Policies and Procedures
Data Integrity
Management
Operating Systems
Software Configuration
Database
Documentation
Continuous Monitoring
Continuous Improvement
QoS
Real-time
Provisioning
Active Directory
Security Clearance
Network
Incident Management
Reporting
Service Desk
Training
SPM
Standard Operating Procedure
Computer Hardware
Auditing
Regulatory Compliance
IT Service Management
Service Delivery
DoD
Military
Information Technology
Systems Engineering
FOCUS

Logistics
A+
CompTIA
SEC
Tier 1
Physical Layer
Android
IOS Development
ITIL
Customer Service
Inventory
Accountability
Software Packaging
Policies and Procedures
Data Integrity
Management
Operating Systems
Software Configuration
Database
Documentation
Continuous Monitoring
Continuous Improvement
QoS
Real-time
Provisioning
Active Directory
Security Clearance
Network
Incident Management
Reporting
Service Desk
Training
SPM
Standard Operating Procedure
Computer Hardware
Auditing
Regulatory Compliance
IT Service Management
Service Delivery
DoD
Military
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2614553

Location: Colorado Springs, CO, US

Date Posted: 2026-08-21

Category: Information Technology

Subcategory: Technical Svcs

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: Secret

Clearance Level Must Be Able to Obtain: TS/SCI

Potential for Remote Work: ORA_ON_SITE

Description

SAIC has an opportunity for a secret cleared Service Desk Hardware Lead position supporting the Enterprise IT contract for NORAD/NORTHCOM in Colorado Springs. The ideal candidate will be responsible for managing hardware benchstock, technical refresh deployments and ensure tickets are submitted in the ITSM tool for all hardware distributed and coordinating with logistics for return of broken/old equipment.

Qualifications

Required Qualifications:

Must have a CompTIA A+ certification and a CompTIA Sec+ certification
Must be able to communicate effectively via telephone or in person
Must be able to present themselves in a professional manner
Must be willing (if needed) to commute to a different location on Peterson SFB
Ability to adapt in a fast pace and high demand environment
Performing tier 1 troubleshooting at the physical layer
Understands the functional difference and capabilities of both Android and Apple IOS systems.
Knowledge of and experience in applying ITIL principles and standards to improve incident resolution and customer service standards.

Required Experience:

Installing, configuring, and maintaining operating system workstations in support of business processing requirements
Maintaining organizational inventory and physical accountability of equipment.
Software installations and upgrades to operating systems and layered software packages
Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures
Imaging NIPR & SIPR devices to achieve optimum performance levels.
Ensures workstation data integrity by evaluating, implementing, and managing appropriate software and hardware solutions.
Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.
Maintain a continuous monitoring effort for all incident and service request to ensure a continuous improvement environment for quality of service
Contacting customers to provide real time updates regarding their incident or service request
Maintained access to NIPR, SIPR workstations, and all additional programs used to assist the N & NC users
Knowledge of DoD Mailbox provisioning using DOD Enterprise Provisioning Online (DEPO)
Administrative privileges and experience using Active Directory
Configuring, imaging, troubleshooting and utilizing Commercial Solution for Classified Solutions (CSFC) devices

Clearance Level Requirements: Must have active Secret level clearance and be open to moving it to TS/SCI level.

Education Requirements: Bachelors plus 1-3 years experience or HS plus 4-6 years experience

Preferred Qualifications:

Comprehends and Informs user base of educated responses in network outages or degradations
Develops tier 0 implementations to ease transference of knowledge to user base.
Understanding of incident management and COMSPOT reporting
Flexibility to provide services during and outside of regular business hours if requested by Government Service Owners/Teams
Comprehension of service desk Tactical Training Processes (TTP) & Standard Process Models (SPM)
Develops and promotes standard operating procedures.
Conducts routine hardware and software audits of workstations to ensure compliance with established standards, policies, and configuration guidelines.
Must be comfortable carrying up to 35-50 lbs
General knowledge on computer functions, shortcuts and virtual environments
Experience using an ITSM tool to drive service delivery and performance.
Basic Understanding of DoD environment and military rank structure.

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2614553
Posted 30+ days ago

Company Info

About SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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Job Details

Skills

Logistics
A+
CompTIA
SEC
Tier 1
Physical Layer
Android
IOS Development
ITIL
Customer Service
Inventory
Accountability
Software Packaging
Policies and Procedures
Data Integrity
Management
Operating Systems
Software Configuration
Database
Documentation
Continuous Monitoring
Continuous Improvement
QoS
Real-time
Provisioning
Active Directory
Security Clearance
Network
Incident Management
Reporting
Service Desk
Training
SPM
Standard Operating Procedure
Computer Hardware
Auditing
Regulatory Compliance
IT Service Management
Service Delivery
DoD
Military
Information Technology
Systems Engineering
FOCUS

Logistics
A+
CompTIA
SEC
Tier 1
Physical Layer
Android
IOS Development
ITIL
Customer Service
Inventory
Accountability
Software Packaging
Policies and Procedures
Data Integrity
Management
Operating Systems
Software Configuration
Database
Documentation
Continuous Monitoring
Continuous Improvement
QoS
Real-time
Provisioning
Active Directory
Security Clearance
Network
Incident Management
Reporting
Service Desk
Training
SPM
Standard Operating Procedure
Computer Hardware
Auditing
Regulatory Compliance
IT Service Management
Service Delivery
DoD
Military
Information Technology
Systems Engineering
FOCUS

Summary

Must have a CompTIA A+ certification and a CompTIA Sec+ certification
Must be able to communicate effectively via telephone or in person
Must be able to present themselves in a professional manner
Must be willing (if needed) to commute to a different location on Peterson SFB
Ability to adapt in a fast pace and high demand environment
Performing tier 1 troubleshooting at the physical layer
Understands the functional difference and capabilities of both Android and Apple IOS systems.
Knowledge of and experience in applying ITIL principles and standards to improve incident resolution and customer service standards.

Required Experience:

Installing, configuring, and maintaining operating system workstations in support of business processing requirements
Maintaining organizational inventory and physical accountability of equipment.
Software installations and upgrades to operating systems and layered software packages
Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures
Imaging NIPR & SIPR devices to achieve optimum performance levels.
Ensures workstation data integrity by evaluating, implementing, and managing appropriate software and hardware solutions.
Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.
Maintain a continuous monitoring effort for all incident and service request to ensure a continuous improvement environment for quality of service
Contacting customers to provide real time updates regarding their incident or service request
Maintained access to NIPR, SIPR workstations, and all additional programs used to assist the N & NC users
Knowledge of DoD Mailbox provisioning using DOD Enterprise Provisioning Online (DEPO)
Administrative privileges and experience using Active Directory
Configuring, imaging, troubleshooting and utilizing Commercial Solution for Classified Solutions (CSFC) devices

Comprehends and Informs user base of educated responses in network outages or degradations
Develops tier 0 implementations to ease transference of knowledge to user base.
Understanding of incident management and COMSPOT reporting
Flexibility to provide services during and outside of regular business hours if requested by Government Service Owners/Teams
Comprehension of service desk Tactical Training Processes (TTP) & Standard Process Models (SPM)
Develops and promotes standard operating procedures.
Conducts routine hardware and software audits of workstations to ensure compliance with established standards, policies, and configuration guidelines.
Must be comfortable carrying up to 35-50 lbs
General knowledge on computer functions, shortcuts and virtual environments
Experience using an ITSM tool to drive service delivery and performance.
Basic Understanding of DoD environment and military rank structure.

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Dice Id: 10111346
Position Id: 2614553
Posted 30+ days ago