Job DescriptionPerformance Consulting (PC) is JPMorganChase's internal management consulting practice - a strategy and transformation team that partners with the firm's businesses to solve their hardest operational and process challenges. Within PC, the Transformation Office is a rapid AI prototyping capability that moves engagements from recommendation to working solution.
As a
Process Improvement Associate within the Transformation Office, scoped to
Process Intelligence (PI), you will be a hands-on contributor who learns the craft of AI-first prototyping by building alongside more senior team members. You assess processes, analyze data, and craft future designs to enhance operational performance, and you support the creation of working prototypes that demonstrate value through real execution, not slides. You are not a tool enthusiast looking for a place to use the latest model - you are a problem-solver developing the discipline to know when not to reach for them.
Where the Senior Associate leads the build and owns the structured handoff, you contribute to the build under guidance, sharpen your technical credibility, and grow toward that standard. You bring energy, curiosity, and a bias toward action to a team that proves what's possible.
Job Responsibilities- Support hands-on prototyping - contribute to apps, point solutions, and agentic workflows alongside the engagement team through rapid discovery, iterative build, and collaborative validation
- Assess and map processes - assess processes, analyze data, and help craft future designs that enhance operational performance within PI engagements
- Break down problems - use hypothesis-driven thinking and analysis to develop insights and actionable recommendations
- Leverage AI tooling under guidance - use generative AI, copilots, and firm-approved platforms such as Claude Code and Copilot to produce real, working outputs, building fluency as you go
- Capture institutional knowledge - help capture business rules and decision logic into durable assets that persist beyond the engagement
- Learn to build AI-first - with support from senior team members, learn how to build and migrate toward AI-first solutions grounded in firm-prescribed facilities, controls, and guardrails
- Craft compelling narratives - communicate complex ideas clearly to influence change within the organization
- Account for adoption from the start - recognize that a prototype is only valuable if the organization can adopt it, and stay mindful of change management and human capital impact
- Own your workstream deliverables - take ownership of assigned work from planning to execution, delivering high-quality outcomes within established timelines
Required Qualifications, Capabilities, and Skills- Professional work or internship experience with a proven track record of developing strategic business recommendations or improvements that deliver measurable results
- Demonstrated hands-on ability to build - you have written code, stood up applications or point solutions, or produced working outputs, even in an academic, internship, or early-career setting
- Practical, developing experience using generative AI, copilots, or agentic tooling (e.g., Claude Code, Copilot) to produce real outputs - not just experiments
- Proven ability to apply analytical and problem-solving skills to complex operational issues, with strong client management and communication skills
- Demonstrated proficiency in data analytics, with experience interpreting models and diagrams to communicate data requirements and assets
- Growing technical acumen - the ability to work credibly with engineers and reason about architecture, data, and integration at a foundational level
- Business fluency - the ability to understand a business problem, frame it, and translate it into terms stakeholders at multiple levels can engage with
- Strong communication and storytelling skills, making emerging concepts concrete for technical and non-technical audiences alike
- A bias toward action, comfort with ambiguity, and the resourcefulness to bootstrap from incomplete information
- Demonstrated foundational understanding of AI concepts, with the ability to identify processes and opportunities where AI solutions can drive operational improvement
- Ability to travel up to 10%
Preferred Qualifications, Capabilities, and Skills- 2+ years of professional or internship experience within management consulting, financial services, and/ or professional process improvement background
- Background in software engineering, product engineering, developer enablement, or a comparable technical discipline that supports hands-on credibility with delivery teams
- Exposure to prompt design, workflow orchestration, human-in-the-loop controls, evaluation approaches, and responsible-AI guardrails
- Technical skills in data analytics tools (e.g., SQL, Python, R) and visualization tools (e.g., Tableau, Power BI)
- Exposure to regulated or large-scale enterprise environments where technology change must align with risk, control, and operational readiness requirements
- Exposure to change management or human capital considerations in technology-driven transformation
- Relevant certifications such as Lean Six Sigma (GB/BB), Google Data Analytics Certificate, or an AI/ML certification
About UsChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
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