Job DescriptionJoin a world-class Applied AI/ML organization at JPMorgan Chase and help shape how teams across the firm use data science, machine learning, and Generative AI to solve real business problems. In this shared services role, you'll support Consumer & Community Banking (CCB) Control Management Shared Services by delivering horizontal capabilities that strengthen how Control Managers operate day-to-day across Consumer & Community Banking businesses and functions (e.g., Auto, Home Lending, Credit Card, Consumer Banking, Business Banking, Operations, Branch Review, and ICB), spanning core activities like ongoing risk monitoring, process and regulatory understanding, metric/breach review, and building a holistic view of risks, controls, issues, action plans, applications, and intelligent automation in the control environment.
As a Senior Associate in Applied AI/ML (Shared Services), you will design and deploy predictive ML, advanced analytics, and
GenAI/LLM agentic solutions-systems that orchestrate tools, workflows, and large language models within business processes-to create reusable services that scale across the Control Management lifecycle: maintaining risk assessment structures and tagging, supporting legal/regulatory change and obligation mapping, improving risk assessment and MRI alignment, enabling control design/testing and sustainable monitoring, accelerating issue identification/root-cause/action-plan tracking and validation, and strengthening governance, committees, scorecards, and reporting.
Job Responsibilities- Design, develop, and deploy predictive ML, advanced analytics, GenAI/LLM, and agentic AI solutions for complex business problems in shared services.
- Build and integrate agentic workflows (tool use, RAG, routing/planning, structured outputs, evals/guardrails) into end-to-end business processes to deliver context-aware insights and automation.
- Prototype AI-enabled approaches quickly, then harden successful prototypes into reusable, production-ready services with measurable outcomes.
- Own end-to-end model delivery: dataset manipulation/feature engineering, training, validation, evaluation, deployment, and iteration.
- Design, deploy, and operate production ML pipelines and services (batch/real-time), including logging/metrics, monitoring, retraining/refresh strategies, and reliability/cost/latency improvements.
- Partner with product, engineering, and risk/controls stakeholders to define requirements, align on success metrics, and drive adoption.
- Apply responsible AI, governance, and compliance-aligned practices throughout the model and agent lifecycle; share best practices and contribute reusable templates/libraries.
Required qualifications, capabilities, and skills- Bachelor's degree in data science, computer science, statistics, mathematics, or a related technical field (or equivalent practical experience).
- 5+ years experience or demonstrated ability to set up and deploy AI/ML solutions end-to-end (prototype production or production-like), shown through prior roles, internships, research, or substantial projects.
- Strong Python proficiency for data analysis, modeling, and production-grade implementation; solid dataset manipulation and feature engineering skills.
- Hands-on experience building, evaluating, and deploying predictive models and analytics solutions (e.g., classification/regression, NLP) using common ML/deep learning libraries (e.g., PyTorch, TensorFlow, scikit-learn).
- Required agentic AI experience: built and deployed LLM-enabled agentic workflow (e.g., RAG + tool/function calling, routing/planning, structured outputs) with an evaluation approach (test set, regression tests, human review, or similar).
- Experience designing, deploying, and operating production ML/LLM pipelines or services, including basic MLOps practices (versioning, CI/CD for ML, monitoring/alerting, incident hygiene).
- Working knowledge of modern deployment environments: cloud (AWS/Azure/Google Cloud Platform) and/or containerized/distributed compute (e.g., Kubernetes).
- Strong communication and stakeholder partnership skills; ability to translate business problems into measurable technical outcomes and explain results to diverse audiences.
Preferred qualifications, capabilities, and skills- Advanced education & thought leadership: Master's or PhD in a quantitative field; publications, patents, or meaningful open-source contributions in ML/GenAI.
- Advanced agentic/GenAI maturity: scaled agentic systems beyond a single use case; strong LLM evaluation discipline (golden sets, automated regression, quality dashboards) and guardrail patterns.
- Scale/performance & data ecosystems: GPU/inference optimization (e.g., Triton, profiling), big data processing and cloud data services; exposure to RL or other advanced ML methods.
- Specialized ML domains & regulated environments: search/ranking, recommenders, graph ML/knowledge graphs; experience in financial services or other regulated industries and comfort operating within governance expectations-especially for regulatory/change management workflows.
What You'll Build in Shared Services- Reusable agent frameworks and patterns (routing, tool-use, workflow orchestration, safety controls) that multiple teams can adopt.
- LLM-powered capabilities embedded in business processes (summarization, classification, decision support, workflow automation) with measurable quality and risk controls.
- Deployed models supporting regulatory and change management (e.g., obligation/change classification and tagging, QA/routing, impact triage, and audit-ready decision support) integrated into workflows with monitoring and governance.
- Evaluation and monitoring foundations (golden sets, automated regression tests, drift/quality dashboards) that standardize how AI is operated at scale.
About UsChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.
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