NOC/Network Operations Center Engineer

Role         ::         NOC/Network Operations Center Engineer

Location ::          Columbus, Ohio  

Type        ::          Fulltime

Job Description

Must Have Technical/Functional Skills

 Knowledge of routing, switching, Wireless LAN, Firewall. Understanding of different types of communication link and coordination with service provider to fix the communication link issue.

Roles & Responsibilities

•                          Hands-on experience in supporting Network Operations Center

•                          Provide 24x7x365 monitoring of the AEP Telecommunications Infrastructure including all associated Transport, Fiber, 800 Mhz radio, FAA Tower Lighting, Voice/Video Systems, Wireless and LAN/WAN assets.

•                          Coordinates communication and restoration of Telecommunication service through the standard on-call process or through SWAT calls and dispatches resources from all TCOM teams in support of outages.

•                          Provides Tier1 and Tier 2 support for all Telecommunication resolutions including managing all ticket creation and escalation with leased line telecommunication carriers through to resolution.

•                          Provides support for all TCOM teams in reviewing all Changes and submitting associated formal requests with the business units’ systems for outages to SCADA connectivity.

•                          Provide ServiceNow reporting and Change Control support for all TCOM Field and Construction Teams.

•                          Provide management of the Check-In-Check-Out process for all TCOM and contract associates entering and leaving TCOM remote locations to ensure physical safety for all who are working at these sites.

•                          Responsible for monitoring, and resolution of system alerts for Transport, LAN/WAN, Site Environments, Tower Lighting, Fiber, Voice Systems, and Telecommunication Leased Lines.

•                          Work as a single point of contact for support and participate in joint resolution for 3rd party AEP Leased dark fiber customers including rural broadband providing trouble support, outage communication/coordination and dispatching for any service issues.

•                          Monitor in scope telecom devices and review all TCOM changes while managing communication to business units/dark fiber customers, and escalations /dispatches to other TCOM teams.

•                          Troubleshoot and resolve the TCOM network supporting SCADA networks using the approved NERC-CIP access protocols to gear at sensitive sites.

•                          Service Provider Telecom team onsite will be operating out of AEP NOC Location(s) in Ohio.

•                          Troubleshoot issues at NERC CIP networked sites using approved NERC CIP access protocols.

•                          Document and update training material found in Knowledge Base articles in ServiceNow and on the team’s web site.

•                          Attend Production Review and Change Advisory Board (CAB) meeting (Daily)

•                          Support sustainability of security control framework and audit management processes