Role: Project Manager Retail / Omnichannel
***** NO H1B *****
Location: [Columbus, OH (Hybrid)]
Employment Type: Contract
Job Summary
We are seeking an experienced Project Manager with strong Retail and/or Omnichannel experience to lead complex technology and business transformation initiatives. The ideal candidate will have a proven track record of managing end-to-end projects across retail, digital commerce, customer experience, and omnichannel platforms.
The Project Manager will work closely with business stakeholders, product teams, technology teams, vendors, and cross-functional groups to ensure projects are delivered on time, within budget, and according to business and technical requirements.
Key Responsibilities
- Lead projects from initiation through planning, execution, implementation, and closure.
- Manage large-scale Retail and/or Omnichannel transformation projects.
- Develop project plans, timelines, milestones, dependencies, resource plans, and delivery schedules.
- Partner with business stakeholders, Product Owners, Engineering, QA, Architecture, Data, and Operations teams.
- Manage multiple workstreams and coordinate cross-functional teams across business and technology.
- Track project scope, schedule, budget, risks, issues, dependencies, and overall delivery status.
- Identify project risks and develop mitigation and contingency plans.
- Facilitate project governance meetings, steering committee meetings, status reviews, and stakeholder communications.
- Provide regular executive-level project status reports and dashboards.
- Manage third-party vendors, implementation partners, and external technology teams when required.
- Ensure project deliverables meet business requirements, quality standards, and compliance expectations.
- oordinate UAT, integration testing, deployment, production readiness, and post-production support.
- Manage change requests, scope changes, priorities, and impacts to project timelines and budget.
- Ensure effective communication between technical and non-technical stakeholders.
- Drive issue resolution and escalate critical blockers appropriately.
- Establish and maintain project documentation, RAID logs, action items, and decision logs.
- Support Agile/Scrum ceremonies including sprint planning, backlog refinement, stand-ups, reviews, and retrospectives where applicable.
- Ensure successful transition of projects into operational support.
Retail / Omnichannel Experience
Candidates should have experience with one or more of the following:
- Retail technology transformation
- Omnichannel commerce
- E-commerce and digital commerce platforms
- Web and mobile customer experiences
- Store/POS technology
- Order Management Systems (OMS)
- Inventory and fulfillment systems
- Buy Online, Pick Up In Store (BOPIS)
- Buy Online, Return In Store (BORIS)
- Click-and-collect
- Order orchestration
- Customer 360 / customer experience platforms
- Product/catalog management
- Pricing and promotions
- Loyalty and personalization
- Payment and checkout solutions
- CRM and marketing platforms
- Supply chain and fulfillment integrations
- Retail data and analytics initiatives
- Integration between physical stores and digital channels
Required Qualifications
- 8+ years of experience in Project Management / Program Management.
- Strong experience managing Retail and/or Omnichannel projects.
- Proven experience delivering complex technology projects involving multiple teams and stakeholders.
- Strong understanding of SDLC and project delivery methodologies.
- Experience with Agile, Scrum, Waterfall, or hybrid delivery methodologies.
- Strong knowledge of project planning, risk management, dependency management, and stakeholder management.
- Excellent communication, presentation, and leadership skills.
- Experience working with distributed and cross-functional teams.
- Strong problem-solving and decision-making abilities.
- Experience with project management tools such as Jira, Confluence, MS Project, Azure DevOps, or similar.
- Ability to manage competing priorities in a fast-paced environment.
Preferred Qualifications
- PMP, PMI-ACP, CSM, SAFe, or similar certification.
- Experience with large-scale digital transformation or commerce modernization initiatives.
- Experience working with cloud-based platforms such as AWS, Azure, or Google Cloud Platform.
- Understanding of APIs, microservices, integrations, data platforms, and modern application architectures.
- Experience managing vendor and third-party relationships.
- Experience in enterprise retail, consumer products, e-commerce, or digital businesses.
Key Skills
Project Management | Retail | Omnichannel | Digital Transformation | E-commerce | Digital Commerce | OMS | POS | BOPIS | BORIS | Order Management | Customer Experience | Agile | Scrum | SDLC | Stakeholder Management | Risk Management | Vendor Management | Jira | Confluence | Azure DevOps | PMP
Soft Skills
- Strong leadership and ownership mindset
- Excellent verbal and written communication
- Strong stakeholder management and influencing skills
- Ability to work effectively with technical and business teams
- Strong organizational and multitasking abilities
- Ability to manage ambiguity and changing priorities
- Excellent analytical and problem-solving skills
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