Must Have Technical/Functional Skills Willing to work in 24/5 shift rotation (including holidays) Assist in maintaining knowledge base articles and FAQs for common issues. Diagnose and resolve technical issues related to hardware, software, and network connectivity. Document all interactions and resolutions in the service desk ticketing system. Escalate complex issues to higher-level support teams as necessary. Monitor and follow up on open tickets to ensure timely resolution. Participate in ser