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Helpdesk Representative - French Speaking

All Lines Technology, Inc

Pennsylvania • Today

Full-time

Help Desk Representative (Hybrid)

Brakes Plus

Remote or Centennial, Colorado • 4d ago

Full-time

USD 40,000.00 - 60,000.00 per year

Helpdesk Agent

Sentinel Technologies

Remote or Dayton, Ohio • Today

Full-time

Help Desk Specialist

LifeStance Health

Remote or Jacksonville, Florida • Today

Full-time

USD 25.00 - 28.00 per hour

Job Details

Skills

Help Desk
Remote Support
Continuous Improvement
French
Information Technology
Computer Science
Technical Support
Microsoft Windows
Operating Systems
Dell
IT Service Management
Remote Access
Analytical Skill
Problem Solving
Conflict Resolution
Computer Hardware
Computer Networking
Documentation
Communication
Customer Service
Dependability
Accountability
Management
Attention To Detail

Summary

As a Helpdesk Representative I, you will play a vital role in supporting field users and internal users by providing remote troubleshooting and technical assistance over the phone. You will help resolve hardware, software, and connectivity issues, document support interactions, and ensure timely resolution or escalation of IT incidents. This role is ideal for someone who enjoys problem-solving, communicating with others, and delivering excellent customer service in a fast-paced IT support environment.

Key Responsibilities
* Provide first-level technical support to field users and internal users over the phone.
* Troubleshoot issues related to Windows operating systems, Dell hardware, and company applications.
* Guide users through problem-solving steps to resolve incidents effectively and efficiently.
* Document all calls, troubleshooting steps, and resolutions using internal ticketing systems.
* Escalate complex or unresolved issues to higher-level support teams as appropriate.
* Follow established IT procedures and contribute to the continuous improvement of support documentation.
* Maintain professionalism and patience when assisting non-technical users.

Minimum Qualifications
* Strong verbal communication and customer service skills in French Language.
* Associate degree or equivalent experience in Information Technology, Computer Science, or a related field.
* 1+ years of experience providing phone-based or remote IT support.
* Basic understanding of Windows operating systems and Dell hardware platforms.
* Familiarity with IT service management concepts (e.g., ticketing systems and incident tracking).

Preferred Skills
* Experience using remote access tools and troubleshooting utilities.
* Strong analytical and problem-solving abilities for hardware and software issues.
* Understanding of basic networking concepts and connectivity troubleshooting.
* Ability to manage multiple support cases simultaneously.
* Clear and concise documentation and communication skills.

Success Factors
The ideal candidate will demonstrate:
* Strong communication and customer service skills.
* Dependability and accountability in managing assigned tickets.
* Attention to detail and adherence to support procedures.
* Initiative to learn and improve support processes.
* Comfort working in a structured, high-volume support environment.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10366007
Position Id: 6c3d4ce96d0cecbaa33d7318a46f44e9
Posted 30+ days ago

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Warren, Ohio

•

27d ago

Data Center Technician (Server / Support) Warren, OH (5 days onsite) 10 Months (Possible extension for more years) Unisys Corporation is seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms. This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service. Prior AI experience is not required strong data center and

Easy Apply

Full-time

$30 - $35

IT Technician - VT - Hybrid

No location provided

•

Today

IT Technician - VT - Hybrid Department: Blue Mantis Employment Type: Full Time Location: Hybrid Description Blue Mantis is looking to add another member to our growing team. This is an exciting position that is fast paced, requires proficient troubleshooting skills, and candidates must have excellent customer service skills and patience. As an IT Technician you will be responsible to provide support to various Blue Mantis clients remotely or onsite. Key Responsibilities Troubleshoot hardware

Full-time

Field Service Engineer 2 - Sandusky, Ohio

Remote or Ohio

•

Today

Job Description Field Services Engineer 2 At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive and focused. Taking our technical skills to customer sites, we're responsible for everything from installation, configuration and integration, through to maintenance, troubleshooting and repair. Customers see us

Full-time

USD 72,000.00 - 93,500.00 per year

Field Service Engineer 2- Afton, Texas

Remote or Texas

•

Today

Full-time

USD 74,000.00 - 96,000.00 per year