Infor Technical Project Manager - Payroll & Workforce Management

Experience: 10+ Years

Role: Infor Technical Project Manager - Payroll & Workforce Management

Primary Skills: Infor WFM, UKG Payroll, Payroll Technology, Workforce Management, Technical Project Management

Role Overview

We are looking for an experienced Infor Technical Project Manager - Payroll & Workforce Management to lead the technical strategy, delivery, production support, architecture, and operational governance of enterprise payroll and workforce management applications.

The ideal candidate will have strong hands-on experience with Infor WFM and/or UKG Payroll, combined with expertise in payroll processing, integrations, production support, technical architecture, vendor management, and project delivery.

This role requires a hands-on technology leader who can move between strategic planning, technical troubleshooting, architecture decisions, stakeholder management, and team leadership.

Key Responsibilities

1. Payroll Technology & Application Leadership

• Own the technical health, reliability, support model, and roadmap for payroll and workforce management applications.

• Provide technical leadership for Infor WFM and UKG Payroll environments.

• Define payroll technology strategy, architecture simplification, investment priorities, and modernization initiatives.

• Manage technology budgets, Agile funding, vendor contracts, SLAs, and delivery commitments.

• Identify opportunities for automation, monitoring, reporting, self-service, and AI-enabled improvements.

2. Production Support & Incident Management

• Lead technical triage and resolution of critical payroll, workforce management, integration, data, configuration, access, calculation, timekeeping, and financial posting issues.

• Drive incidents from initial diagnosis through containment, resolution, validation, RCA, and preventive action.

• Perform or direct:

  • Application and integration log analysis

  • Data validation and comparison

  • Configuration analysis

  • Interface/file investigation

  • Schedule and batch-job analysis

  • Security/access analysis

  • Controlled testing and validation

• Lead critical payroll-cycle incidents, releases, cutovers, go-lives, and stabilization activities.

• Ensure workarounds are properly assessed, documented, controlled, and replaced by permanent solutions.

3. Technical Architecture & Integration

• Own and review technical solution architecture across payroll and workforce management platforms.

• Design and govern integrations between payroll applications and enterprise systems such as:

  • Workday

  • SAP Finance

  • Banking systems

  • Tax platforms

  • Time & Attendance systems

  • HR/Finance applications

• Ensure data flows, interfaces, APIs, file transfers, security, schedules, and downstream dependencies are well understood and documented.

• Challenge unnecessary customization, weak controls, unsupported handoffs, and non-scalable solutions.

• Drive architecture simplification, modernization, reliability, and maintainability.

4. Payroll Functional & Technical Expertise

• Demonstrate strong understanding of end-to-end payroll processing, including:

  • Hours-to-Gross

  • Gross-to-Net

  • Payroll calculations

  • Timekeeping

  • Payroll interfaces

  • Financial posting

  • Payroll controls

  • Payroll reconciliation

• Support complex U.S. and Canadian payroll environments.

• Understand payroll compliance, tax requirements, SOX controls, audit requirements, information security, and data privacy.

• Experience supporting union and non-union payroll environments is preferred.

5. Project & Delivery Management

• Lead payroll technology implementations, enhancements, migrations, releases, and transformation projects.

• Establish delivery plans, milestones, dependencies, risks, resources, and contingency plans.

• Apply appropriate Agile/Scrum, ITIL, and project management practices.

• Ensure solutions are properly tested, documented, approved, and production-ready.

• Manage competing operational and project priorities based on business impact and payroll-cycle criticality.

6. Team & Vendor Leadership

• Lead and mentor technical leads, payroll technology professionals, contractors, managed service providers, and vendors.

• Establish clear expectations around ownership, responsiveness, troubleshooting, documentation, and delivery quality.

• Develop support playbooks, diagnostic checklists, escalation procedures, runbooks, and knowledge articles.

• Manage vendor performance, SLAs, Statements of Work, escalations, and technical deliverables.

• Ensure vendors supplement internal capability rather than replace internal technical ownership.

7. Stakeholder & Executive Management

• Partner with:

  • Payroll Operations

  • HR/HRIT

  • Finance

  • Global Finance Operations

  • Information Security

  • Audit

  • Integration teams

  • Business stakeholders

• Provide clear executive-level communication on application health, critical incidents, project status, risks, dependencies, decisions, and remediation plans.

• Communicate effectively across both technical and business audiences.

Required Qualifications

• 10+ years of progressive experience in payroll systems, HRIS, workforce management, payroll technology, or enterprise applications.

• Strong hands-on experience with Infor WFM and/or UKG Payroll.

• Strong understanding of end-to-end payroll processing and workforce management.

• Proven experience leading complex production incidents and root cause analysis.

• Strong experience with application configuration, integrations, interfaces, APIs, file transfers, data validation, testing, and releases.

• Experience with SQL and reporting/data analysis.

• Experience with payroll integrations involving HR, Finance, Banking, Tax, and Time & Attendance systems.

• Experience managing technical teams, contractors, MSPs, and vendors.

• Experience managing technology budgets, vendor contracts, SLAs, and delivery commitments.

• Strong technical project management and stakeholder management experience.

• Excellent communication, problem-solving, and leadership skills.

• Bachelor's degree in Computer Science, Information Technology, Information Systems, Business, HR, Finance, Accounting, or related discipline, or equivalent experience.