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Title – Study Facilitation Support Executive
Location – Remote
Job Summary
We are looking for a Study Facilitation Support Executive to support in-person user studies and data collection activities involving consumer technology and development devices. The ideal candidate will have strong communication and organizational skills, hands-on experience conducting or supporting research sessions, and the ability to troubleshoot computers and consumer electronics.
Candidates with Apple/iOS/macOS experience and familiarity with Terminal, SSH, and command-line tools are strongly preferred.
Key Responsibilities
- Facilitate and moderate in-person user studies involving complex, detailed, and dynamic study protocols.
- Ensure participants follow study procedures and accurately document protocol deviations, issues, and observations.
- Provide a positive, professional, and high-energy experience for all study participants.
- Collect system and quantitative data from test devices and equipment according to defined study protocols.
- Validate the accuracy and fidelity of captured data and escalate discrepancies when identified.
- Track study progress, participation metrics, and data collection activities; provide timely status updates.
- Communicate daily study results, project status, risks, and issues to relevant stakeholders.
- Prepare, configure, troubleshoot, and maintain study devices and equipment used for data collection.
- Set up and break down study rooms and session areas on a daily basis.
- Oversee the study environment and coordinate maintenance or equipment needs as required.
- Install software and configure development consumer electronics for study activities.
- Use SSH, Terminal, and command-line tools to enable, configure, and troubleshoot systems.
- Perform basic troubleshooting of computers, mobile devices, and consumer electronics.
- Manage participant correspondence, recruitment coordination, scheduling, confirmations, and follow-ups.
- Discuss data collection plans, issues, findings, and next steps with internal data consumers.
- Proactively collaborate with data consumers to improve and streamline data collection processes.
- Assist with basic data processing, analysis, and visualization activities.
- Distribute surveys and collect, review, and organize participant feedback.
- Support additional user study and data collection initiatives as required.
Required Qualifications
- Experience supporting or conducting in-person user research, usability studies, product testing, or data collection sessions.
- Proficiency with iOS and macOS devices.
- Comfortable using Terminal and command-line tools to execute scripts and perform basic system tasks.
- Working knowledge of SSH and basic troubleshooting techniques.
- Strong verbal and written communication skills.
- Excellent organizational skills with strong attention to detail.
- Ability to follow complex study protocols accurately and consistently.
- Experience troubleshooting computers, mobile devices, or consumer electronics.
- Ability to interact professionally and confidently with study participants.
- Strong documentation, tracking, and issue-reporting skills.
- Ability to work independently while collaborating effectively with cross-functional teams.
SysMind LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
SysMind is committed to providing reasonable accommodations to qualified applicants with disabilities and for sincerely held religious beliefs, as required by applicable law. Applicants who require a reasonable accommodation during the hiring process may request assistance.
Employment may be contingent upon the successful completion of job-related pre-employment screening, which may include background and reference checks and, where permitted by applicable law and applicable to the position, drug testing. All such screening will be conducted in accordance with applicable federal, state, and local laws.
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