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Customer Technical Support Specialist (NEN)

Bowhead

Dahlgren, Virginia • Today

Full-time

USD 55,000.00 - 65,000.00 per year

Customer Technical Support Specialist NEN

ATG

Dahlgren, Virginia • Today

Full-time

Job Details

Skills

Technical Support
Customer Support
Computer Hardware
Network
Data Migration
Management
Configuration Management
Information Management
Information Technology
Information Assurance
Status Reports
Analytical Skill
Problem Solving
Conflict Resolution
Multitasking
Microsoft
Microsoft Windows
Operating Systems
Security+
LAN
WAN
DoD
Computer Networking
Active Directory
NMCI
Policies and Procedures
Microsoft Office
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Security Clearance
Training

Technical Support
Customer Support
Computer Hardware
Network
Data Migration
Management
Configuration Management
Information Management
Information Technology
Information Assurance
Status Reports
Analytical Skill
Problem Solving
Conflict Resolution
Multitasking
Microsoft
Microsoft Windows
Operating Systems
Security+
LAN
WAN
DoD
Computer Networking
Active Directory
NMCI
Policies and Procedures
Microsoft Office
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Security Clearance
Training

Summary

Overview

CUSTOMER TECHNICAL SUPPORT SPECIALIST (NEN) (ITIS)

Bowhead has a job opening for a Customer Technical Support Specialist (NEN) in Dahlgren, VA. The candidate will provide customer support and technical assistance to users of a specific organization at the Naval Surface Warfare Center Dahlgren Division (NSWCDD).

Responsibilities

Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Specific support consists of troubleshooting hardware, software, and network related issues.
Assist users with data migrations whenever the user's system is Tech Refreshed.
Monitor the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance.
Provide public folder management support (e.g., permission and administrator roles).
Provide share drive management including administrative responsibilities, training content managers, and configuration management duties.
Maintain and develop IT related procedures required to support the organization.
Provide support to Information Management/Information Technology/and Information Assurance related data calls required of the Department Information Officer (DIO).
Provide input for the preparation of a monthly progress and status report.

Qualifications

Requires a minimum of two (2) years of experience.
High School Diploma required. Bachelors Degree preferred.
Must demonstrate strong troubleshooting skills along with strong analytical and problem solving skills.
Must demonstrate the ability to multi-task and work with others to resolve IT related issues.
Requires an understanding of current Microsoft supported Windows operating systems.
A high level of competency in both written and oral communications skills is strongly desired.
Must be DoD 8570 IAT level II compliant (e.g., Security+) at time of hire.
Knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment is a plus; but not required.
Familiarity with the Department of Defense (DOD) networking and security accreditation processes and procedures is a plus; but not required.
A working knowledge of Windows Active Directory and current NMCI policies and procedures are strongly desired.
Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint.
Ability to communicate effectively with all levels of employees and outside contacts.
Strong interpersonal skills and good judgment with the ability to work alone or as part of a team.

Targeted salary range is $55,000 to $65,000 annually based on qualifications and experience.

Physical Demands:

Must be able to lift up to 25 pounds
Must be able to stand and walk for prolonged amounts of time
Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain/maintain a security clearance at the Secret level. ship is a requirement for Secret clearance at this location.

Please note that the salary information is a general guideline only. Bowhead considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

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Dice Id: 80183323
Position Id: 26c3df72c322fda1f1ad9f91ce15b05c
Posted 2 hours ago

Fitment

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Dahlgren, Virginia

•

Today

Overview Customer Technical Support Specialist (RTDE) Bowhead seeks a Customer Technical Support Specialist to provide customer support and technical assistance to users supporting a Research, Development, Test and Evaluation Program at the Naval Surface Warfare Center Dahlgren Division (NSWCDD) in Dahlgren, VA. Responsibilities The Customer Technical Support Specialist will be responsible for: Assist users with account creation requests in AD, password resets, and token/PKI credential troubl

Full-time

USD 70,000.00 - 75,000.00 per year

IT Support Specialist II

Quantico, Virginia

•

Today

Agil3 Technology Solutions (A3T) is seeking an experienced IT Support Specialist II to provide Tier I/Tier II technical, desktop, and end-user support for the U.S. Government IT environment. The IT Support Specialist II will serve as a primary interface between users and the customer's support organization, providing responsive technical assistance for workstations, operating systems, applications, user accounts, Microsoft 365 services, peripherals, printers, and other end-user technologies. Th

Full-time

USD 65,000.00 - 80,000.00 per year

Help Desk Technician I (MCU)

Quantico, Virginia

•

Today

Overview AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Engineering & Analysis, Test & Evaluation, and Training. Responsibilities An Average Day:As Help Desk Technician I, you will create and troubleshoot tickets and provide in-person, over-the-phone, and remote technical support. This role offers a diverse mixture of resolving technical issues and customer intera

Full-time

USD 50,000.00 per year

Systems Administrator

Quantico, Virginia

•

Today

Agil3 Technology Solutions (A3T) is seeking an experienced Systems Administrator to provide enterprise systems administration and operational support for the Government IT environment. The Systems Administrator will be responsible for the day-to-day installation, configuration, administration, monitoring, maintenance, troubleshooting, and sustainment of servers, operating systems, virtual infrastructure, enterprise applications, and associated IT services. The customer environment includes on-p

Full-time

USD 100,000.00 - 120,000.00 per year

Job Details

Skills

Technical Support
Customer Support
Computer Hardware
Network
Data Migration
Management
Configuration Management
Information Management
Information Technology
Information Assurance
Status Reports
Analytical Skill
Problem Solving
Conflict Resolution
Multitasking
Microsoft
Microsoft Windows
Operating Systems
Security+
LAN
WAN
DoD
Computer Networking
Active Directory
NMCI
Policies and Procedures
Microsoft Office
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Security Clearance
Training

Technical Support
Customer Support
Computer Hardware
Network
Data Migration
Management
Configuration Management
Information Management
Information Technology
Information Assurance
Status Reports
Analytical Skill
Problem Solving
Conflict Resolution
Multitasking
Microsoft
Microsoft Windows
Operating Systems
Security+
LAN
WAN
DoD
Computer Networking
Active Directory
NMCI
Policies and Procedures
Microsoft Office
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Security Clearance
Training

Summary

Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Specific support consists of troubleshooting hardware, software, and network related issues.
Assist users with data migrations whenever the user's system is Tech Refreshed.
Monitor the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance.
Provide public folder management support (e.g., permission and administrator roles).
Provide share drive management including administrative responsibilities, training content managers, and configuration management duties.
Maintain and develop IT related procedures required to support the organization.
Provide support to Information Management/Information Technology/and Information Assurance related data calls required of the Department Information Officer (DIO).
Provide input for the preparation of a monthly progress and status report.

Qualifications

Requires a minimum of two (2) years of experience.
High School Diploma required. Bachelors Degree preferred.
Must demonstrate strong troubleshooting skills along with strong analytical and problem solving skills.
Must demonstrate the ability to multi-task and work with others to resolve IT related issues.
Requires an understanding of current Microsoft supported Windows operating systems.
A high level of competency in both written and oral communications skills is strongly desired.
Must be DoD 8570 IAT level II compliant (e.g., Security+) at time of hire.
Knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment is a plus; but not required.
Familiarity with the Department of Defense (DOD) networking and security accreditation processes and procedures is a plus; but not required.
A working knowledge of Windows Active Directory and current NMCI policies and procedures are strongly desired.
Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint.
Ability to communicate effectively with all levels of employees and outside contacts.
Strong interpersonal skills and good judgment with the ability to work alone or as part of a team.

Targeted salary range is $55,000 to $65,000 annually based on qualifications and experience.

Physical Demands:

Must be able to lift up to 25 pounds
Must be able to stand and walk for prolonged amounts of time
Must be able to twist, bend and squat periodically

Dice Id: 80183323
Position Id: 26c3df72c322fda1f1ad9f91ce15b05c
Posted 2 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Dahlgren, Virginia

•

Today

Full-time

USD 70,000.00 - 75,000.00 per year

IT Support Specialist II

Quantico, Virginia

•

Today

Full-time

USD 65,000.00 - 80,000.00 per year

Help Desk Technician I (MCU)

Quantico, Virginia

•

Today

Full-time

USD 50,000.00 per year

Systems Administrator

Quantico, Virginia

•

Today

Full-time

USD 100,000.00 - 120,000.00 per year

Customer Technical Support Specialist (NEN)

Skills

Summary

Dice Job Match Score™

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Customer Technical Support Specialist (NEN)

Job Details

Skills

Summary

Dice Job Match Score™

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