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Customer Technical Support Specialist (RTDE)

Bowhead

Dahlgren, Virginia • Today

Full-time

USD 70,000.00 - 75,000.00 per year

Job Details

Skills

Customer Support
Research
Development Testing
Evaluation
Technical Support
PKI
Kernel-based Virtual Machine
Switches
IT Service Management
ServiceNow
Remote Support
Mapping
Printers
Repair
Physical Security
Auditing
JWICS
Accountability
Reporting
Computer Hardware
Network
Business Analysis
Business Analytics
Analytical Skill
Conflict Resolution
Problem Solving
Multitasking
LAN
WAN
Microsoft
Microsoft Windows
Linux
Operating Systems
Information Assurance
Security+
Customer Engagement
GSEC
SSCP
Cisco Certifications
DoD
Computer Networking
Active Directory
Security Clearance
Training

Customer Support
Research
Development Testing
Evaluation
Technical Support
PKI
Kernel-based Virtual Machine
Switches
IT Service Management
ServiceNow
Remote Support
Mapping
Printers
Repair
Physical Security
Auditing
JWICS
Accountability
Reporting
Computer Hardware
Network
Business Analysis
Business Analytics
Analytical Skill
Conflict Resolution
Problem Solving
Multitasking
LAN
WAN
Microsoft
Microsoft Windows
Linux
Operating Systems
Information Assurance
Security+
Customer Engagement
GSEC
SSCP
Cisco Certifications
DoD
Computer Networking
Active Directory
Security Clearance
Training

Summary

Overview

Customer Technical Support Specialist (RTDE)

Bowhead seeks a Customer Technical Support Specialist to provide customer support and technical assistance to users supporting a Research, Development, Test and Evaluation Program at the Naval Surface Warfare Center Dahlgren Division (NSWCDD) in Dahlgren, VA.

Responsibilities

The Customer Technical Support Specialist will be responsible for:

Assist users with account creation requests in AD, password resets, and token/PKI credential troubleshooting specific to the JWICS environment.
Perform initial troubleshooting on hardware, peripherals (monitors, secure KVM switches), and software connectivity issues before escalating.
Log all user inquiries, incidents, and service requests accurately into the designated IT Service Management (ITSM) tool (ServiceNow).
Provide desktop support to users with standard desktop applications, email configuration, and mapping secure network drives or printers.
Escalate unresolved local issues to ONI Hopper or DIA service desks, providing complete diagnostic logs and user details.
Track/monitor the status of escalated tickets and provide regular updates to users regarding estimated time to resolution.
Serve as the local authoritative voice during enterprise outages, disseminating updates from ONI Hopper/DIA to the local Dahlgren workforce.
Coordinate with ONI Hopper logisticians and local command authorities for the repair, return, or replacement of defective secure terminal equipment.
Ensure all users adhere to acceptable use policies and physical security standards for secure terminals.
Assist in tracking and auditing local JWICS hardware assets to ensure accurate accountability and alignment with ONI/DIA records.
Immediately report any suspected security anomalies, unauthorized access attempts, or hardware tampering to local security officers and ONI/DIA network defense teams.
Provide basic orientation to new users regarding the correct operation of equipment and procedures for requesting support.
Other duties as assigned.

Qualifications

Two to three (2-3) years of professional experience.
High School Diploma required, or BA/BS degree preferred
Demonstrates troubleshooting skills along with strong analytical and problem-solving skills.
Must have the ability to multi-task and assist others to resolve IT related issues is essential.
Preferred knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment.
Requires an understanding of Microsoft supported Windows operating systems.
An understanding of Linux operating systems is desirable; but not required.
Requires a high level of competency in both written and oral communications skills is strongly desired with ability to work in a team environment.
Preferred candidates should meet DoD Directive 8570/8140 Information Assurance Technical Level II certification requirements, which include certifications such as Security+ce, GSEC, SSCP, or CCNA Security.
Familiarity with the Department of Defense (DOD) networking and security accreditation processes and procedures is required.
A working knowledge of Windows Active Directory is required.

Targeted salary range is $70,000 to $75,000 annually based on qualifications and experience.

Physical Demands:

Must be able to lift up to 25 pounds
Must be able to stand and walk for prolonged amounts of time
Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: Must be able to maintain security clearance at the Top Secret level and obtain Sensitive Compartmented Information (SCI). ship is a requirement for Top Secret/SCI clearance at this location.

Please note that the salary information is a general guideline only. Bowhead considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

#LI-JR1

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Dice Id: 80183323
Position Id: c55b9c5aa3cec99b0b9ed950513b31f7
Posted 1 day ago

Fitment

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Dahlgren, Virginia

•

Today

Overview CUSTOMER TECHNICAL SUPPORT SPECIALIST (HELP DESK) (RDTE) Bowhead is seeking a Customer Technical Support Specialist (Help Desk) in Dahlgren, VA to provide customer support and technical assistance to Corporate Research, Development, Test and Evaluation (RDT&E) Network users to our designated customers. Responsibilities Provide on-site desktop support as needed, provides general help desk support for User Assistance.Provide phone support to user's to resolve issues relating to RDT&E c

Full-time

USD 55,000.00 - 65,000.00 per year

Systems Administrator (Windows)

Dahlgren, Virginia

•

Today

Overview SYSTEMS ADMINISTRATOR (WINDOWS) (RDTE) Bowhead seeks a Systems Administrator (Windows) to provide customer support and technical assistance to users supporting a Research, Development, Test and Evaluation Program in Dahlgren, VA at the Naval Surface Warfare Center Dahlgren Division (NSWCDD). Responsibilities The Systems Administrator will be responsible for: Answering questions about installation, operation, configuration, customization and usage of assigned products installed on Win

Full-time

USD 75,000.00 - 80,000.00 per year

Helpdesk Support III

Quantico, Virginia

•

Today

About Agile Defense At Agile Defense we know that action defines the outcome and new challenges require new solutions. That's why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next. Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility-leveraging a foundation of speed, flexibility, and ingenuity

Full-time

USD 80,000.00 - 90,000.00 per year

IT Support Specialist II

Quantico, Virginia

•

Today

Agil3 Technology Solutions (A3T) is seeking an experienced IT Support Specialist II to provide Tier I/Tier II technical, desktop, and end-user support for the U.S. Government IT environment. The IT Support Specialist II will serve as a primary interface between users and the customer's support organization, providing responsive technical assistance for workstations, operating systems, applications, user accounts, Microsoft 365 services, peripherals, printers, and other end-user technologies. Th

Full-time

USD 65,000.00 - 80,000.00 per year

Job Details

Skills

Customer Support
Research
Development Testing
Evaluation
Technical Support
PKI
Kernel-based Virtual Machine
Switches
IT Service Management
ServiceNow
Remote Support
Mapping
Printers
Repair
Physical Security
Auditing
JWICS
Accountability
Reporting
Computer Hardware
Network
Business Analysis
Business Analytics
Analytical Skill
Conflict Resolution
Problem Solving
Multitasking
LAN
WAN
Microsoft
Microsoft Windows
Linux
Operating Systems
Information Assurance
Security+
Customer Engagement
GSEC
SSCP
Cisco Certifications
DoD
Computer Networking
Active Directory
Security Clearance
Training

Customer Support
Research
Development Testing
Evaluation
Technical Support
PKI
Kernel-based Virtual Machine
Switches
IT Service Management
ServiceNow
Remote Support
Mapping
Printers
Repair
Physical Security
Auditing
JWICS
Accountability
Reporting
Computer Hardware
Network
Business Analysis
Business Analytics
Analytical Skill
Conflict Resolution
Problem Solving
Multitasking
LAN
WAN
Microsoft
Microsoft Windows
Linux
Operating Systems
Information Assurance
Security+
Customer Engagement
GSEC
SSCP
Cisco Certifications
DoD
Computer Networking
Active Directory
Security Clearance
Training

Summary

Assist users with account creation requests in AD, password resets, and token/PKI credential troubleshooting specific to the JWICS environment.
Perform initial troubleshooting on hardware, peripherals (monitors, secure KVM switches), and software connectivity issues before escalating.
Log all user inquiries, incidents, and service requests accurately into the designated IT Service Management (ITSM) tool (ServiceNow).
Provide desktop support to users with standard desktop applications, email configuration, and mapping secure network drives or printers.
Escalate unresolved local issues to ONI Hopper or DIA service desks, providing complete diagnostic logs and user details.
Track/monitor the status of escalated tickets and provide regular updates to users regarding estimated time to resolution.
Serve as the local authoritative voice during enterprise outages, disseminating updates from ONI Hopper/DIA to the local Dahlgren workforce.
Coordinate with ONI Hopper logisticians and local command authorities for the repair, return, or replacement of defective secure terminal equipment.
Ensure all users adhere to acceptable use policies and physical security standards for secure terminals.
Assist in tracking and auditing local JWICS hardware assets to ensure accurate accountability and alignment with ONI/DIA records.
Immediately report any suspected security anomalies, unauthorized access attempts, or hardware tampering to local security officers and ONI/DIA network defense teams.
Provide basic orientation to new users regarding the correct operation of equipment and procedures for requesting support.
Other duties as assigned.

Qualifications

Two to three (2-3) years of professional experience.
High School Diploma required, or BA/BS degree preferred
Demonstrates troubleshooting skills along with strong analytical and problem-solving skills.
Must have the ability to multi-task and assist others to resolve IT related issues is essential.
Preferred knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment.
Requires an understanding of Microsoft supported Windows operating systems.
An understanding of Linux operating systems is desirable; but not required.
Requires a high level of competency in both written and oral communications skills is strongly desired with ability to work in a team environment.
Preferred candidates should meet DoD Directive 8570/8140 Information Assurance Technical Level II certification requirements, which include certifications such as Security+ce, GSEC, SSCP, or CCNA Security.
Familiarity with the Department of Defense (DOD) networking and security accreditation processes and procedures is required.
A working knowledge of Windows Active Directory is required.

Targeted salary range is $70,000 to $75,000 annually based on qualifications and experience.

Physical Demands:

Must be able to lift up to 25 pounds
Must be able to stand and walk for prolonged amounts of time
Must be able to twist, bend and squat periodically

Dice Id: 80183323
Position Id: c55b9c5aa3cec99b0b9ed950513b31f7
Posted 1 day ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Dahlgren, Virginia

•

Today

Full-time

USD 55,000.00 - 65,000.00 per year

Systems Administrator (Windows)

Dahlgren, Virginia

•

Today

Full-time

USD 75,000.00 - 80,000.00 per year

Helpdesk Support III

Quantico, Virginia

•

Today

Full-time

USD 80,000.00 - 90,000.00 per year

IT Support Specialist II

Quantico, Virginia

•

Today

Full-time

USD 65,000.00 - 80,000.00 per year

Customer Technical Support Specialist (RTDE)

Skills

Summary

Dice Job Match Score™

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Customer Technical Support Specialist (RTDE)

Job Details

Skills

Summary

Dice Job Match Score™

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