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Skills

Marketing Operations
IT Management
Customer Experience
Mentorship
Management
Amazon Lambda
Amazon SQS
Customer Relationship Management (CRM)
Salesforce.com
ServiceNow
Software Design
Migration
Scalability
Optimization
Incident Management
Root Cause Analysis
Continuous Improvement
Regulatory Compliance
Information Security Governance
Stakeholder Management
Collaboration
Presentations
Sales
Software Estimation
Software Development
Cloud Computing
Interactive Voice Response
Routing
API
Amazon DynamoDB
Amazon S3
Backend Development
Node.js
Python
Java
Microservices
Artificial Intelligence
Generative Artificial Intelligence (AI)
Genesys
Continuous Integration
Continuous Delivery
DevOps
Terraform
Amazon Web Services

Marketing Operations
IT Management
Customer Experience
Mentorship
Management
Amazon Lambda
Amazon SQS
Customer Relationship Management (CRM)
Salesforce.com
ServiceNow
Software Design
Migration
Scalability
Optimization
Incident Management
Root Cause Analysis
Continuous Improvement
Regulatory Compliance
Information Security Governance
Stakeholder Management
Collaboration
Presentations
Sales
Software Estimation
Software Development
Cloud Computing
Interactive Voice Response
Routing
API
Amazon DynamoDB
Amazon S3
Backend Development
Node.js
Python
Java
Microservices
Artificial Intelligence
Generative Artificial Intelligence (AI)
Genesys
Continuous Integration
Continuous Delivery
DevOps
Terraform
Amazon Web Services

Summary

Amazon Connect Backend developer
Dallas,TX or St Louis,MO(Hybrid)
C2C or W2
Job Summary
We are looking for an experienced Amazon Connect Lead to drive the design, development, and delivery of cloud-based contact centre solutions using Amazon Connect and AWS services. This role requires strong technical expertise in IVR architecture, customer experience solutions, and the ability to lead teams and client engagements in large-scale transformation projects.
Key Responsibilities
Technical Leadership Lead the design and implementation of Amazon Connect solutions for voice and chat channels Define architecture for scalable, secure, and high-performance contact centre platforms Drive IVR design, call routing strategies, and omnichannel customer experience solutions Provide technical guidance and mentorship to development teams Development & Integration Oversee development of contact flows, routing profiles, and integrations Lead backend development using AWS Lambda (Node.js, Python, or Java) Ensure seamless integration with AWS services such as DynamoDB, S3, CloudWatch, API Gateway, SNS, and SQS Drive integration with enterprise applications (CRM systems like Salesforce, ServiceNow, etc.) Solution Design & Delivery Work with stakeholders to gather business requirements and translate them into technical solutions Lead end-to-end delivery of Amazon Connect implementations and migrations Define best practices, coding standards, and solution frameworks Support migration initiatives from legacy platforms such as Avaya or Genesys to Amazon Connect Operations & Governance Ensure system performance, reliability, and scalability through monitoring and optimization Drive incident management, root cause analysis, and continuous improvement Ensure compliance with security, governance, and regulatory standards Stakeholder Management Collaborate with clients, architects, product owners, and business teams Participate in solution discussions, client presentations, and technical reviews Support pre-sales activities including effort estimation and solution proposals
Required Skills & Qualifications
7 12 years of experience in software development or cloud-based solutions 4+ years of hands-on experience with Amazon Connect Strong expertise in designing IVR/contact centre solutions and call routing Proficiency in AWS services (Lambda, API Gateway, DynamoDB, S3, CloudWatch, IAM) Experience in backend development using Node.js, Python, or Java Strong understanding of REST APIs, microservices, and event-driven architecture Experience integrating with enterprise systems and external APIs Proven experience in leading development teams and delivering large-scale projects
Preferred Skills
Experience with Amazon Lex, Polly, or conversational AI solutions Exposure to Generative AI services (Amazon Bedrock or similar platforms) Experience with contact centre platforms like Avaya or Genesys Knowledge of CI/CD pipelines and DevOps practices Familiarity with Infrastructure as Code (CloudFormation, Terraform) AWS certifications (Developer, Solution Architect, or equivalent)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91112461
Position Id: OOJ - 3430-2431-1784730151
Posted 3 hours ago

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AWS Connect Backend developer

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