Job Title : VMware & Windows Administrator (Cloud Infrastructure Operations Engineer)
Location : Dallas, TX
Duration : Long Term
Job Summary
We are seeking an experienced Windows & VMware Administrator to support and manage enterprise infrastructure environments for the City of San Diego. The ideal candidate will possess strong hands-on experience in Windows Server administration, VMware Cloud Foundation (VCF), vSphere, NSX-T, vSAN, and cloud technologies.
This role is responsible for maintaining the stability, security, performance, and availability of mission-critical infrastructure across production and non-production environments. The candidate should have experience handling infrastructure upgrades, migrations, P1/P2 incident resolution, performance optimization, and ITIL-based operational support.
Key Responsibilities:
- Administer and support VMware Cloud Foundation (VCF), vSphere, ESXi, vCenter, NSX-T, and vSAN environments.
- Install, configure, maintain, upgrade, and patch Windows Server 2019, 2022, and 2025 environments.
- Perform Windows Server operating system upgrades, server migrations, and lifecycle management activities.
- Troubleshoot and resolve Windows Server performance issues related to CPU, memory, storage, networking, services, and applications.
- Monitor server health, resource utilization, and system performance to ensure optimal availability, reliability, and operational efficiency.
- Support VMware infrastructure upgrades, lifecycle management, patching, and security vulnerability remediation activities.
- Troubleshoot and resolve virtualization, storage, networking, and operating system issues within enterprise environments.
- Perform root cause analysis (RCA) for critical incidents and implement corrective and preventive actions.
- Provide support for Priority 1 and Priority 2 incidents, including escalation management and timely resolution.
- Automate routine administrative and operational tasks using PowerShell, PowerCLI, and other automation tools.
- Collaborate with network, security, cloud, storage, and application teams to address infrastructure and operational challenges.
- Participate in infrastructure changes, patch deployments, maintenance activities, and after-hours support as required.
- Adhere to ITIL-based processes for Incident, Problem, Change, and Service Request Management.
- Utilize VMware Aria Operations and related Aria Suite tools for infrastructure monitoring, performance analysis, capacity planning, and operational reporting.
- Assist with infrastructure capacity planning, performance optimization, and continuous service improvement initiatives.
- Possess a basic understanding of cloud platforms, including AWS, Microsoft Azure, and Google Cloud Platform (Google Cloud Platform), and support hybrid cloud environments where applicable.
Required Skills & Experience
- 5 10 years of experience in Windows and Vmware system administration
- Hands-on experience with VMware (vSphere, VCF, ESXi, vCenter)
- Strong troubleshooting skills for application and OS and Vmware -level issues during outages
- Experience with AWS cloud server management
- Strong understanding of OS migrations and upgrades
- ITIL process knowledge (Incident, Change, Problem Management)
Good to Have
- Experience with automation tools (Shell scripting, Ansible, PowerShell, etc.)
- Exposure to enterprise monitoring and backup tools
Soft Skills
- Strong problem-solving and analytical skills
- Ability to work under pressure in critical situations
- Excellent communication and coordination skills
Certification (Preferred)
- Microsoft Certified (Windows Server / Azure)
- VMware Certified Professional (VCP)
- ITIL Foundation
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