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IT Field Operations Technician (AL, Decatur)

Five Star Food Service, Inc

Decatur, Alabama • Today

Full-time

USD 500,000.00 per year

Job Details

Skills

Field Operations
Customer Support
Insurance
FSA
Life Insurance
Documentation
Network
Site Survey
Management
Organized
SAFE
Retail
Computer Hardware
Wireless Communication
Microsoft Office
Communication
Problem Solving
Conflict Resolution
CompTIA
Network+
Microsoft Certified Professional
Point Of Sale
CAT5
CAT6
Cabling
Computer Networking
DVR

Summary

IT Field Operations Technician (AL, Decatur)
AL, Decatur
About the Role

Five Star Breaktime Solutions is a premier provider of away-from-home convenience services, committed to delivering innovative breaktime solutions that enhance customer experiences.

We are seeking an IT Field Operations Technician to support the installation, maintenance, and ongoing operation of our Micro Market, Vending, Cafeteria, and Office Coffee Service (OCS) technology platforms. This role is ideal for a hands-on, technically skilled professional who enjoys troubleshooting technology, working independently in the field, and providing exceptional customer support.

What Five Star Has To Offer

Paid vacation after 6 months.
Seven paid holidays after 90 days.
Competitive starting pay.
Quarterly bonus opportunities.
401(k) retirement savings plan with company match.
Comprehensive medical, dental, and vision insurance plans (individual and family coverage).
Voluntary FSA, life insurance, and short/long-term disability options.
Company vehicle and tools provided (where applicable).
Weekly pay.
Opportunity to support our 501(c)(3) charity, Feeding the Future, Inc., which provides over 500,000 meals annually to children in need.
Opportunities for growth and career advancement.

Key Responsibilities

Install, configure, and support kiosks, camera systems, DVRs, wireless devices, and networking equipment for Micro Market locations.
Troubleshoot network connectivity, wireless systems, and retail technology hardware.
Configure customer network connections and coordinate with customer IT teams when necessary.
Complete technical service calls and repairs in a timely and professional manner.
Monitor active locations through software portals to ensure systems remain operational.
Support technology across Micro Markets, Vending, Cafeteria, and Office Coffee Service (OCS) operations.
Maintain accurate documentation of installed equipment, wireless devices, and network configurations.
Process warranty claims, parts replacements, and equipment returns.
Assist with site surveys and new account installations.
Communicate customer concerns, operational issues, and opportunities for improvement to management.
Maintain company vehicles, tools, and work areas in a clean, organized, and safe condition.
Perform additional duties as assigned.

Required Qualifications

Associate's degree, technical certification, or equivalent work experience preferred.
Valid driver's license with a clean driving record.
Knowledge of networking, cabling, and retail technology systems.
Experience troubleshooting hardware, networking, and wireless connectivity.
Strong knowledge of Microsoft Office applications.
Excellent communication, organizational, and problem-solving skills.
Ability to lift up to 40 pounds and perform frequent standing, walking, bending, kneeling, climbing, and reaching.
Ability to travel locally and regionally as needed.
Must be able to consent to a pre-employment background check.
Must be able to consent to a drug screen.

Preferred Qualifications

CompTIA A+, Network+, MCP, or similar technical certifications.
Experience supporting Micro Markets, vending, kiosk, or POS technology.
Experience with Cat5/Cat6 cabling, networking equipment, cameras, and DVR systems.
Knowledge of the convenience services or vending industry.

Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities.

Location - AL, Decatur - AL - 3313 Sexton Road

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80183662
Position Id: 99ea3f375e131d1b2137f0b6651fb784
Posted 30+ days ago

Fitment

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Job Details

Skills

Field Operations
Customer Support
Insurance
FSA
Life Insurance
Documentation
Network
Site Survey
Management
Organized
SAFE
Retail
Computer Hardware
Wireless Communication
Microsoft Office
Communication
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Summary

Paid vacation after 6 months.
Seven paid holidays after 90 days.
Competitive starting pay.
Quarterly bonus opportunities.
401(k) retirement savings plan with company match.
Comprehensive medical, dental, and vision insurance plans (individual and family coverage).
Voluntary FSA, life insurance, and short/long-term disability options.
Company vehicle and tools provided (where applicable).
Weekly pay.
Opportunity to support our 501(c)(3) charity, Feeding the Future, Inc., which provides over 500,000 meals annually to children in need.
Opportunities for growth and career advancement.

Key Responsibilities

Install, configure, and support kiosks, camera systems, DVRs, wireless devices, and networking equipment for Micro Market locations.
Troubleshoot network connectivity, wireless systems, and retail technology hardware.
Configure customer network connections and coordinate with customer IT teams when necessary.
Complete technical service calls and repairs in a timely and professional manner.
Monitor active locations through software portals to ensure systems remain operational.
Support technology across Micro Markets, Vending, Cafeteria, and Office Coffee Service (OCS) operations.
Maintain accurate documentation of installed equipment, wireless devices, and network configurations.
Process warranty claims, parts replacements, and equipment returns.
Assist with site surveys and new account installations.
Communicate customer concerns, operational issues, and opportunities for improvement to management.
Maintain company vehicles, tools, and work areas in a clean, organized, and safe condition.
Perform additional duties as assigned.

Required Qualifications

Associate's degree, technical certification, or equivalent work experience preferred.
Valid driver's license with a clean driving record.
Knowledge of networking, cabling, and retail technology systems.
Experience troubleshooting hardware, networking, and wireless connectivity.
Strong knowledge of Microsoft Office applications.
Excellent communication, organizational, and problem-solving skills.
Ability to lift up to 40 pounds and perform frequent standing, walking, bending, kneeling, climbing, and reaching.
Ability to travel locally and regionally as needed.
Must be able to consent to a pre-employment background check.
Must be able to consent to a drug screen.

Preferred Qualifications

CompTIA A+, Network+, MCP, or similar technical certifications.
Experience supporting Micro Markets, vending, kiosk, or POS technology.
Experience with Cat5/Cat6 cabling, networking equipment, cameras, and DVR systems.
Knowledge of the convenience services or vending industry.

Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities.

Location - AL, Decatur - AL - 3313 Sexton Road

Dice Id: 80183662
Position Id: 99ea3f375e131d1b2137f0b6651fb784
Posted 30+ days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

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