Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high-performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.
At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter.
This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AI-ready connectivity, join us today.
The RoleIndividual will perform lead engineer functions in the GSD NOC on U.S. Government owned networks. Work location is Denver, CO. The position will support the 1st shift (7 am - 3 pm M - F) and require an active Government security clearance or successful pre-screen evaluation to obtain a security clearance.
The Main Responsibilities- Technical Leadership and Staff Development
- Provide advanced technical guidance and complex Tier III support to NOC technicians.
- Train, develop, and coach NOC technicians, and assess their technical development.
- Identify technical training needs and coordinate content-specific training with vendors.
- Network Engineering and Optimization
- Optimize the network by grooming and restructuring traffic to support capacity growth.
- Evaluate network performance, recommend improvement strategies, and implement targeted stabilization changes.
- Conduct circuit audits.
- Perform customer testing and fault isolation for new service turn-ups.
- Technology Evaluation and Implementation
- Assess network technology enhancements through hardware and software regression testing, compliance reviews, and laboratory testing of specific applications.
- Analyze new project requirements and develop and implement the supporting processes and procedures.
- Customer and Program Collaboration
- Collaborate closely with customer program offices and management.
What We Look For in a CandidateQualifications & Requirements
- Experience with Layer II networks and services, Juniper certification preferred
- Experience managing 10G LAN/WAN, 40G, 100G, and alien-wavelength circuits.
- Extensive optical-network experience with various platforms.
- Extensive knowledge of red and orange platforms.
- Experience developing technical documentation and procedures.
- Experience assessing training needs, delivering hands-on technical training, and developing training materials.
- Prior experience in a Lead or Supervisory role in a NOC setting
- Flexibility to work off-shift and weekend schedules as required.
- Ability to explain technical issues to management and government personnel.
- Experience with government networks and customers, with professionalism to work effectively with management and customer representatives.
- Ability to prioritize and manage multiple issues simultaneously.
- Ability to work under pressure, collaborate closely with peers, and communicate effectively.
- Associate degree in engineering, electronics, software, networks, or a related technical or vocational field-or equivalent experience-plus eight or more years of applicable work experience.
- Current TS/SCI clearance or eligibility to obtain one.
CompensationThis information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
What to Expect NextRequisition #: 344076
Life at LumenLife at Lumen is human and connected, even in a fast moving, AI-focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.
Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.
To learn more about Life at Lumen and how we live the Lumen 8, please visit:
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Background ScreeningIf you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment OpportunitiesWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Privacy NoticeLumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.
To review Lumen's Global Employment Applicant and Talent Community Privacy Notice, please visit:
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DisclaimerThe job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
