At Penguin Solutions (Nasdaq: PENG) - The AI Factory Platform Company - we're building a team of innovators who thrive on collaboration, creativity, and the opportunity to help shape the future of AI. As part of the AI technology revolution, our teams design, build, deploy, and manage AI factories for enterprises, sovereign AI initiatives, and neocloud providers worldwide.
Headquartered in Silicon Valley, California, Penguin Solutions operates globally through a network of R&D, manufacturing, and sales locations. For nearly three decades, we have operated at the intersection of memory and AI/HPC infrastructure. That engineering expertise positions us to power the next generation of AI workloads, from training to inference and agentic AI at scale.
Penguin Solutions brings together differentiated infrastructure software, advanced memory, compute systems, end-to-end services, and industry-leading partner solutions in a full-stack AI factory platform designed to help customers deploy and scale AI workloads with speed and precision.
At Penguin Solutions, we value ideas over hierarchy and believe in servant leadership, where leaders enable teams to do their best work. We empower employees to take ownership, drive innovation, and grow through challenging work, continuous learning, and exposure to advanced AI tools and technologies. With flexibility where it matters and a strong focus on outcomes, Penguin Solutions is a place to do your best work, grow your career, and make a meaningful impact.
Job OverviewPenguin Solutions Professional Services provides engineering services for planning, integration, configuration, deployment, and validation of complex environments involving high-performance computing, cloud, and enterprise systems. This customer-facing role works at company and customer sites, often with limited on-site supervision, to assess deployment conditions, determine the appropriate sequence and method of work within established standards, resolve technical issues, and document results. The role requires sound technical judgment, effective customer communication, and hands-on execution to support successful deployments.
Responsibilities- Assess customer site readiness, infrastructure requirements, and deployment risks, recommending appropriate actions to support successful implementations.
- Independently determine installation, configuration, testing, and validation approaches for assigned deployments within established standards and project objectives.
- Rack, cable, configure, deploy, and validate complex compute, storage, and networking systems in data center and customer environments.
- Analyze hardware, network, and system issues, exercising sound technical judgment to identify, recommend, and implement effective solutions.
- Adapt deployment activities to site conditions and customer requirements while ensuring compliance with safety, quality, and operational standards.
- Serve as the primary on-site technical resource for assigned deployments, providing technical guidance, status updates, and issue resolution support.
- Coordinate deployment activities with customers, project managers, engineering teams, vendors, and support personnel to ensure successful project execution.
- Document technical assessments, configurations, decisions, test results, issues, and deployment outcomes.
- Recommend improvements to deployment processes, tools, documentation, and technical best practices.
- Orchestrate knowledge sharing, technical documentation, and mentoring of less experienced team members.
- Lift and carry equipment up to 50 pounds.
- Travel up to 60% domestically and internationally as required, which may include back-to-back weeks.
Qualifications- High school diploma or equivalent, AAS degree or higher preferred
- Minimum 3 years of experience supporting data center, compute, network, or infrastructure deployments.
- Experience installing CAT6, fiber, power, and DAC cabling and building, configuring, or repairing compute servers.
- Demonstrated ability to troubleshoot technical issues, evaluate available information, and select an appropriate course of action within established standards.
- Ability to work independently at customer sites, manage changing on-site conditions, and communicate decisions, risks, and status clearly.
- Experience with data center environments and safety practices.
- Experience with Linux preferred but not required.
- ship is required.
- Valid driver's license and ability to travel up to 60%.
LocationThis is a hybrid position located in Durham, NC. Open to remote within the US for the right candidate.
TravelTravel up to 60% domestically and internationally is required.
Compensation & BenefitsThe base pay range that the Company reasonably expects to pay for this position in the United States is $76,000 - $96,000; the pay ultimately offered may vary based on business considerations, including job-related knowledge, skills, experience, and education. The position is bonus-eligible, and there are medical, dental, and vision benefits available. There is a 401k saving plan and other benefits, such as Paid Time Off, Life Insurance, and an Employee Assistance Plan.
Inclusion & Belonging StatementWe are committed to creating an inclusive environment that embraces differences and fosters belonging for all.
Equal Opportunity Statement We are an Affirmative Action/Equal Opportunity Employer and strongly committed to all policies which will afford equal opportunity employment to all qualified persons without regard to age, national origin, race, ethnicity, creed, gender, disability, veteran status, or any other characteristic protected by law.
