Job#: 3045066 Job Description: Bilingual Data Analyst
Location: Greenwood Village, Colorado (Onsite)
Role Overview
We are seeking a detail-oriented and analytical Bilingual Data Analyst to join our team. The successful candidate will be responsible for data annotation, model validation, and reporting, and will provide support to a Data Scientist to design, develop, and improve AI/ML models for a long-term project. This position is open to entry level candidates with a relevant data background or candidates with a few years of experience.
Key Responsibilities
- Annotate conversational data from customer interactions according to predefined guidelines to ensure high-quality training data for machine learning models.
- Validate model performance by analyzing results, identifying trends, and providing recommendations for improvement.
- Generate reports on model performance, customer insights, and key metrics to support stakeholder communication and decision-making.
- Collaborate with the Data Scientist and business stakeholders to understand project requirements.
- Provide assistance in data preparation, data cleaning, data wrangling, and preprocessing tasks.
- Document, prepare, and present data-driven presentations using data visualization tools.
Required Qualifications
Education: A Bachelor's or Master's degree in Computer Science, Data Science, Engineering, or a related field is required.
Experience: Must be fluent in both English and Spanish. Candidates must have good communication skills and a proven ability to collaborate effectively.
Technical Skills: Proficiency in SQL and Python, including experience with Pandas, is required. A demonstrated proficiency in advanced analytics processes, reporting design principles, data cleaning, and data wrangling is necessary.
Preferred Qualifications
- An understanding or familiarity with basic machine learning, preferably in natural language processing (NLP).
- Ability to work with modern cloud solutions or platforms such as AWS or Azure.
- Understanding or familiarity with AI and Large Language Models (LLMs).
- Familiarity with the telecom domain and customer interaction transcript data.
- Experience working with conversational data, preferably in a customer service or call center environment.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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