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District Service Manager

Securitas Technology

Fishers, Indiana • Today

Full-time

Job Details

Skills

Summary

Hire and develop capabilities of service technicians and sub-contractors while managing and controlling performance and labor costs. Increase and maintain service contract base and drive Time and Material revenue through customer visitations, account strategy development, and improve overall customer satisfaction. You must also ensure technical performance metrics and quality goals are met or exceeded while implementing and monitoring key processes established by the team. You will have direct responsibility for revenue generation and an operating budget.

Some essential functions of this position include:

Assure customer satisfaction levels for service and security systems are met or exceeded throughout assigned territory.
Manage the performance of the workforce to meet or exceed customer satisfaction expectations.
Manage overtime, direct labor costs, billed work and parts inventories to meet financial goals.
Maintain proper staffing levels by recruiting and hiring competent individuals necessary to accomplish team goals.
Develop capabilities of the workforce assigned within the team territory to ensure they are trained, productive and proficient to meet or exceed our customer\'s needs.
Responsible for retention and growth of revenue and profit for the Business Team.
Ensure compliance to corporate policies and procedures regarding safety including OSHA, as well as, the safeguarding of proprietary and confidential information and protection and control of corporate assets (i.e. buildings, inventories, vehicles, etc.).
Provide workforce the resources to fulfill their responsibilities.
Ensure workforce properly maintains vehicles.
Responsible to implement and maintain quality systems within the team territory.
Schedule and meet with customers to ensure customer satisfaction levels are being met or exceeded.
Participate with Sales, Systems, and Service and Support associates at various levels to develop account strategies and action plans that contribute to the overall success of the Business Team.
Effectively function within and support a Team based environment.
Work with remote Workforce cell teams to insure development in team concepts

Job Requirements:

Minimum of a Bachelor\'s Degree in Engineering, Systems, Marketing, Business Administration or Management, or equivalent experience.
5+ years of Electronic Security industry technical service/installation experience
Minimum 2 years operations and people management experience required
Highly motivated, self-directed individual with sound business skills
Proven leadership, oral/written communication and problem solving skills
Ability to work evenings and weekends, when necessary
Experience managing a P&L and growing customer service base
Familiar with UL Certification process and issuing certificates
Experience working in/with intrusion systems, access control, video systems and fire systems application ? services procedures

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: appfeed
Position Id: 12338_4065
Posted 30+ days ago

Fitment

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Job Details

Skills

Summary

Some essential functions of this position include:

Assure customer satisfaction levels for service and security systems are met or exceeded throughout assigned territory.
Manage the performance of the workforce to meet or exceed customer satisfaction expectations.
Manage overtime, direct labor costs, billed work and parts inventories to meet financial goals.
Maintain proper staffing levels by recruiting and hiring competent individuals necessary to accomplish team goals.
Develop capabilities of the workforce assigned within the team territory to ensure they are trained, productive and proficient to meet or exceed our customer\'s needs.
Responsible for retention and growth of revenue and profit for the Business Team.
Ensure compliance to corporate policies and procedures regarding safety including OSHA, as well as, the safeguarding of proprietary and confidential information and protection and control of corporate assets (i.e. buildings, inventories, vehicles, etc.).
Provide workforce the resources to fulfill their responsibilities.
Ensure workforce properly maintains vehicles.
Responsible to implement and maintain quality systems within the team territory.
Schedule and meet with customers to ensure customer satisfaction levels are being met or exceeded.
Participate with Sales, Systems, and Service and Support associates at various levels to develop account strategies and action plans that contribute to the overall success of the Business Team.
Effectively function within and support a Team based environment.
Work with remote Workforce cell teams to insure development in team concepts

Job Requirements:

Minimum of a Bachelor\'s Degree in Engineering, Systems, Marketing, Business Administration or Management, or equivalent experience.
5+ years of Electronic Security industry technical service/installation experience
Minimum 2 years operations and people management experience required
Highly motivated, self-directed individual with sound business skills
Proven leadership, oral/written communication and problem solving skills
Ability to work evenings and weekends, when necessary
Experience managing a P&L and growing customer service base
Familiar with UL Certification process and issuing certificates
Experience working in/with intrusion systems, access control, video systems and fire systems application ? services procedures

Dice Id: appfeed
Position Id: 12338_4065
Posted 30+ days ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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