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Analyst, Workstation Support

Talent Software Services, Inc

Florence, South Carolina • Today

Easy Apply

Contract, Third Party

$27.18 - $27.18

Help desk support

SPECTRAFORCE TECHNOLOGIES Inc.

Florence, South Carolina • 12d ago

Easy Apply

Contract

20 - 25

Talent Software Services, Inc

Job Details

Skills

DESKTOP SUPPORT
DESKTOP SUPPORT TECHNICIAN
IT SUPPORT TECHNICIAN
IT SUPPORT SPECIALIST
IT TECHNICIAN
HELP DESK TECHNICIAN
SERVICE DESK TECHNICIAN
FIELD SUPPORT TECHNICIAN
PC TECHNICIAN
WORKSTATION
TICKETS
SERVICENOW

Summary

Duties:

Responsible for configuring, installing, and maintaining desktop software and hardware. Provides technical support and guidance to users.
55% Monitors/updates dispatch system and works incoming tickets as assigned. Provides troubleshooting, technical support and development of end-user guidelines. Configures, installs, monitors, and maintains IT users' workstation software and hardware. Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing. Ensures proper configuration and adherence to security configurations and settings.
10% Tests, troubleshoots, maintains, modifies, validates and documents application packages.
10% Documents configurations and standards so that colleagues can reference similar issues and improve resolution time. Assists other departments as needed to resolve issues.
20% May perform administrative tasks such as reporting, ordering replacement parts, and tracking statinventory of items.
5% Keeps apprised of new technologies related to workstation support procedures.

Skills:

Required Skills and Abilities: Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software. Able to provide on-the-spot training to users. Understands operating systems imaging concepts. Able to make recommendations on selection of hardware and software products to address business requirements.
Required Software and Other Tools: Familiarity with computer and workstation equipment.
Preferred Skills and Abilities: Able to assist in the support and maintenance of the overall infrastructure.

Work Environment:

Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. Routine transporting of items up to 30 lbs. Transporting items up to 70lbs on occasion.

Qualifications:

CompTIA A+ and/or Network Certification is preferred.
Required Education: Associate Degree in Computer Science, Information Technology, or other job related field. or 2 years of job related work experience.
Required Work Experience: 2 years of technical operations support experience.
Required Licenses and Certificates: A+ Certification

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: talmn001
Position Id: 26-11223
Posted 8 hours ago

Company Info

About Talent Software Services, Inc

We pride ourselves in making sure that diversity in the workplace is at the forefront of our business. Our Founder, Dave Iacarella, is an Army Veteran who is committed to giving back to fellow Veterans. We are proud of our history of transitioning military Veterans into the workforce with companies that value their service. TALENT helps companies meet their veteran and diversity spend initiatives and requirements. We are committed to supporting veteran and diverse organizations.

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Fitment

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Talent Software Services, Inc

Job Details

Skills

DESKTOP SUPPORT
DESKTOP SUPPORT TECHNICIAN
IT SUPPORT TECHNICIAN
IT SUPPORT SPECIALIST
IT TECHNICIAN
HELP DESK TECHNICIAN
SERVICE DESK TECHNICIAN
FIELD SUPPORT TECHNICIAN
PC TECHNICIAN
WORKSTATION
TICKETS
SERVICENOW

Summary

Duties:

Responsible for configuring, installing, and maintaining desktop software and hardware. Provides technical support and guidance to users.
55% Monitors/updates dispatch system and works incoming tickets as assigned. Provides troubleshooting, technical support and development of end-user guidelines. Configures, installs, monitors, and maintains IT users' workstation software and hardware. Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing. Ensures proper configuration and adherence to security configurations and settings.
10% Tests, troubleshoots, maintains, modifies, validates and documents application packages.
10% Documents configurations and standards so that colleagues can reference similar issues and improve resolution time. Assists other departments as needed to resolve issues.
20% May perform administrative tasks such as reporting, ordering replacement parts, and tracking statinventory of items.
5% Keeps apprised of new technologies related to workstation support procedures.

Skills:

Required Skills and Abilities: Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software. Able to provide on-the-spot training to users. Understands operating systems imaging concepts. Able to make recommendations on selection of hardware and software products to address business requirements.
Required Software and Other Tools: Familiarity with computer and workstation equipment.
Preferred Skills and Abilities: Able to assist in the support and maintenance of the overall infrastructure.

Work Environment:

Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. Routine transporting of items up to 30 lbs. Transporting items up to 70lbs on occasion.

Qualifications:

CompTIA A+ and/or Network Certification is preferred.
Required Education: Associate Degree in Computer Science, Information Technology, or other job related field. or 2 years of job related work experience.
Required Work Experience: 2 years of technical operations support experience.
Required Licenses and Certificates: A+ Certification

Dice Id: talmn001
Position Id: 26-11223
Posted 8 hours ago

Company Info

About Talent Software Services, Inc

Go to company profile

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

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