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Network Support Tech - Journeyman

SMS Data Products Group

Sierra Vista, Arizona • Today

Full-time

Job Details

Skills

Network Support
Partnership
Training
Servers
Information Technology
Computer Hardware
Technical Support
Network Administration
Management
Internet
IP
Intellectual Property
Reporting
Orchestration
Collaboration
Technical Writing
Enterprise Architecture
Systems Design
Network Design
SD
Enterprise Networks
LAN
WAN
Border Gateway Protocol
Virtual Private Network
Routing
Firewall
Network
Cisco
Juniper
Palo Alto
Dell
Computer Networking
IT Service Management
JIRA
VMware
Red Hat Enterprise Linux
Linux
Network Security
Communication
Conflict Resolution
Problem Solving
DoD
Security Clearance

Network Support
Partnership
Training
Servers
Information Technology
Computer Hardware
Technical Support
Network Administration
Management
Internet
IP
Intellectual Property
Reporting
Orchestration
Collaboration
Technical Writing
Enterprise Architecture
Systems Design
Network Design
SD
Enterprise Networks
LAN
WAN
Border Gateway Protocol
Virtual Private Network
Routing
Firewall
Network
Cisco
Juniper
Palo Alto
Dell
Computer Networking
IT Service Management
JIRA
VMware
Red Hat Enterprise Linux
Linux
Network Security
Communication
Conflict Resolution
Problem Solving
DoD
Security Clearance

Summary

SMS is seeking a Network Support Technician/Journeyman to support the AGUN Operations team by providing Tier II network support, troubleshooting, and operational sustainment for the Army's global enterprise network. This role ensures the direct down trace configuration, troubleshooting and touch labor, providing input for local IT personnel assisting with network maintenance.

Since 1976, SMS has specialized in modernizing legacy IT and sustaining complex enterprise environments for federal agencies. With the goal of building long-term partnerships with our customers, we invest in our employees by providing the training, tools, and support they need to keep critical missions operational, improve performance, and reduce risk. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit .

Submit your resume today!

Job Responsibilities

Ensure the operation and maintenance of the AGUN information technology and network infrastructure.
Responsible for the installation, configuration, maintenance, and reliable operation of computer systems, servers, and networks.
Contribute to the overall performance, security, and availability of the program's Information Technology (IT) environment.
Diagnose and resolve network-related issues, installs network hardware, implements network configurations, and provides technical support to end-users.
Configure, implement and operate IT and network applications to manage and perform network management and orchestration functions in production, lab, staging and test environments.
Manage and assign relevant Internet Protocol (IP) space in coordination with other systems across the Army Department of Defense Information Network (DODIN-A) Operations Center.
Meet with the Army DODIN-A Operations Center regularly to report on the status of the orchestration implementation and overall network health.
Collaborate with assigned technical team to implement base configuration files for any changes that need to be made to new devices.
Develop, maintain, and update technical documentation such as enterprise architecture, application/system design, and network architecture and design

Required Qualifications

Bachelor's degree with 4+ years of experience (or Master's with 2+ years); equivalent experience considered.
Experience supporting Cisco SD-WAN and enterprise networking technologies, including LAN/WAN, BGP, VPNs, routing, firewalls, and network troubleshooting.
Hands-on experience with two or more technologies such as Cisco, Juniper, Palo Alto, Dell Networking, or AppGate.
Experience with ITSM tools (JIRA preferred), VMware, Red Hat Enterprise Linux, and DoD network/security environments.
Strong communication and problem-solving skills.
DoD Secret security clearance required.

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10118452
Position Id: db218d31612fd111524a230c501741d2
Posted 30+ days ago

Fitment

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Job Details

Skills

Network Support
Partnership
Training
Servers
Information Technology
Computer Hardware
Technical Support
Network Administration
Management
Internet
IP
Intellectual Property
Reporting
Orchestration
Collaboration
Technical Writing
Enterprise Architecture
Systems Design
Network Design
SD
Enterprise Networks
LAN
WAN
Border Gateway Protocol
Virtual Private Network
Routing
Firewall
Network
Cisco
Juniper
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Computer Networking
IT Service Management
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Red Hat Enterprise Linux
Linux
Network Security
Communication
Conflict Resolution
Problem Solving
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Security Clearance

Network Support
Partnership
Training
Servers
Information Technology
Computer Hardware
Technical Support
Network Administration
Management
Internet
IP
Intellectual Property
Reporting
Orchestration
Collaboration
Technical Writing
Enterprise Architecture
Systems Design
Network Design
SD
Enterprise Networks
LAN
WAN
Border Gateway Protocol
Virtual Private Network
Routing
Firewall
Network
Cisco
Juniper
Palo Alto
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IT Service Management
JIRA
VMware
Red Hat Enterprise Linux
Linux
Network Security
Communication
Conflict Resolution
Problem Solving
DoD
Security Clearance

Summary

Ensure the operation and maintenance of the AGUN information technology and network infrastructure.
Responsible for the installation, configuration, maintenance, and reliable operation of computer systems, servers, and networks.
Contribute to the overall performance, security, and availability of the program's Information Technology (IT) environment.
Diagnose and resolve network-related issues, installs network hardware, implements network configurations, and provides technical support to end-users.
Configure, implement and operate IT and network applications to manage and perform network management and orchestration functions in production, lab, staging and test environments.
Manage and assign relevant Internet Protocol (IP) space in coordination with other systems across the Army Department of Defense Information Network (DODIN-A) Operations Center.
Meet with the Army DODIN-A Operations Center regularly to report on the status of the orchestration implementation and overall network health.
Collaborate with assigned technical team to implement base configuration files for any changes that need to be made to new devices.
Develop, maintain, and update technical documentation such as enterprise architecture, application/system design, and network architecture and design

Required Qualifications

Bachelor's degree with 4+ years of experience (or Master's with 2+ years); equivalent experience considered.
Experience supporting Cisco SD-WAN and enterprise networking technologies, including LAN/WAN, BGP, VPNs, routing, firewalls, and network troubleshooting.
Hands-on experience with two or more technologies such as Cisco, Juniper, Palo Alto, Dell Networking, or AppGate.
Experience with ITSM tools (JIRA preferred), VMware, Red Hat Enterprise Linux, and DoD network/security environments.
Strong communication and problem-solving skills.
DoD Secret security clearance required.

Dice Id: 10118452
Position Id: db218d31612fd111524a230c501741d2
Posted 30+ days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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