Search Jobs | Dice.com

9 results (0 new)

Group by company

Advance Technical Support Supervisor

Hotwire Communications

Fort Lauderdale, Florida • Today

Full-time

Technical Support Supervisor

HME, Inc.

Remote or Phoenix, Arizona • Today

Full-time

USD 72,000.00 - 86,000.00 per year

Technical Support Supervisor - Commercial HVAC

Daikin Applied

Remote or Minnesota • Today

Full-time

USD 90,000.00 - 153,000.00 per year

Network Operations Center Technical Services Supervisor

SAIC

Remote • Yesterday

Full-time

USD 40,001.00 - 80,000.00 per year

Lead Technical Support Specialist

GE Vernova

Remote or Longmont, Colorado • Today

Full-time

USD 91,400.00 - 152,200.00 per year

Technical Support Engineer

Motorola Solutions

Remote or Texas • Today

Full-time

USD 59,200.00 - 94,700.00 per year

Technical Support Engineer

Snyk

Remote or North Carolina • 2d ago

Full-time

Technical Support Engineer

Zoom Video Communications

Remote • Today

Full-time

USD 76,800.00 - 186,200.00 per year

Senior Technical Support Engineer

Ping Identity

Remote • Today

Full-time

USD 70,000.00 - 100,000.00 per year

Job Details

Skills

Team Leadership
Mentorship
Virtual Team
Accountability
Escalation Management
Workforce Management
Productivity
Management
Scheduling
Talent Management
Training
Onboarding
Workflow
Problem Management
ROOT
Technical Writing
Issue Resolution
Knowledge Sharing
Customer Experience
Service Delivery
Customer Service
Field Operations
Customer Support
Coaching
Technical Support
IT Operations
Network Operations
NOC
LAN
WAN
Computer Networking
Dragon NaturallySpeaking
DNS
DHCP
TCP/IP
Virtual Private Network
Wireless Communication
Optical Fiber
Communication
Collaboration
Leadership
Telecommunications
ISP
ServiceNow
SolarWinds
Nagios
Network
Cisco Certifications
ITIL
Service Management
Health Care
Internet
Video
Genetics
Marketing Communications

Team Leadership
Mentorship
Virtual Team
Accountability
Escalation Management
Workforce Management
Productivity
Management
Scheduling
Talent Management
Training
Onboarding
Workflow
Problem Management
ROOT
Technical Writing
Issue Resolution
Knowledge Sharing
Customer Experience
Service Delivery
Customer Service
Field Operations
Customer Support
Coaching
Technical Support
IT Operations
Network Operations
NOC
LAN
WAN
Computer Networking
Dragon NaturallySpeaking
DNS
DHCP
TCP/IP
Virtual Private Network
Wireless Communication
Optical Fiber
Communication
Collaboration
Leadership
Telecommunications
ISP
ServiceNow
SolarWinds
Nagios
Network
Cisco Certifications
ITIL
Service Management
Health Care
Internet
Video
Genetics
Marketing Communications

Summary

The Supervisor, Advanced Technical Support leads a fully remote team of Advanced Technical Support Engineers (ATSEs) responsible for resolving complex technical and customer service issues. The Supervisor provides day-to-day leadership, coaching, and technical guidance to ensure timely and effective issue resolution while maintaining a high-quality customer experience. This role is responsible for developing technical talent, monitoring team performance, identifying opportunities to improve support processes, and fostering a culture of accountability, collaboration, and continuous learning. The Supervisor partners with cross-functional teams to address complex service issues, improve operational effectiveness, and strengthen the overall customer support experience.

Duties / Responsibilities:

Team Leadership & Coaching: Lead, mentor, and develop a remote team of Advanced Technical Support Engineers (ATSEs). Conduct regular 1-on-1s, provide actionable coaching, foster engagement, and promote a culture of accountability, collaboration, and technical excellence.
Technical Operations & Escalation Management: Oversee the day-to-day management of complex technical work items and escalations, ensuring appropriate prioritization, timely resolution, and effective coordination across departments to deliver seamless end-to-end customer support.
Performance & Workforce Management: Monitor team performance and operational effectiveness through established service, productivity, quality, and customer experience measures. Manage scheduling, shift selections, and time-off requests to maintain adequate coverage across 7-day, 16-hour operations.
Talent Development: Evaluate individual and team capabilities, identify skill gaps, and implement targeted training, coaching, and development programs for new hires and tenured staff. Support onboarding and technical ramp-up to ensure team members achieve proficiency in required systems, processes, and troubleshooting practices.
Process & Operational Improvement: Identify opportunities to improve support workflows, procedures, and operational effectiveness. Implement systematic approaches that streamline issue resolution, reduce recurring problems, and improve consistency across the support organization.
Incident & Problem Management: Analyze recurring and complex technical issues, identify trends and potential root causes, and partner with appropriate technical teams to drive corrective actions and long-term resolution.
Knowledge & Technical Documentation: Maintain and improve technical documentation, troubleshooting procedures, knowledge resources, and escalation guidelines to support consistent issue resolution and enable continuous knowledge sharing across the team.
Cross-Functional Collaboration & Customer Experience: Partner with Network Operations, Engineering, Service Delivery, Customer Care, Field Operations, and other stakeholders to resolve complex issues, communicate technical impacts, and improve the overall customer support experience.
Other duties as assigned by Supervisor.

Minimum Qualifications:

Bachelor's degree in a technical field or equivalent combination of education and practical experience.
4+ years of experience leading, coaching, and developing technical support or operations teams.
4+ years of experience in IT Operations, Network Operations, or a Network Operations Center (NOC) environment, with demonstrated ability to troubleshoot complex technical issues in large-scale environments.
Strong working knowledge of LAN/WAN technologies and networking protocols, including DNS, DHCP, TCP/IP, VPN, wireless, and fiber infrastructure.
Exceptional verbal and written communication skills, with the ability to effectively communicate technical information, present data and insights, and collaborate with technical teams, customers, and leadership.
Willingness to work a flexible schedule, including occasional extended hours, weekends, or holidays, to support operational requirements.

Preferred Qualifications

Leadership experience within a telecommunications, Internet Service Provider (ISP), or related technical service environment.
Experience with ServiceNow or similar enterprise ticketing platforms and familiarity with ITIL principles and service management practices.
Hands-on experience using SolarWinds, Nagios, or similar enterprise monitoring and diagnostic tools to identify and troubleshoot network performance issues.
Active CCNA, CCNP, ITIL, or other relevant technical or service management certification.

Benefits:

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

Comprehensive Healthcare/Dental/Vision Plans
401K Retirement Plan with Company Match
Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
Paid Volunteer Time
Paid Parental Leave
Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
Employee Referral Bonuses
Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

#LI-MC1

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX112235
Position Id: d3ffb4aa80c5241af749b0e49cbe1ace
Posted 9 days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Director of Network Engineering

Fort Lauderdale, Florida

•

Today

Duties / Responsibilities: Directs the Network Engineering and Regional Engineering teams, providing hands-on technical leadership and networking expertise, and serving as technical owner and escalation resource for all network engineering activities.Provide leadership, mentoring, coaching, career development and feedback for performance management to the Network Engineering and Regional Engineering teams, including setting clear priorities, aligning regional field work with network standards, a

Full-time

Lead Network Operations Control Center Technician - Overnight Shift

Boca Raton, Florida

•

Today

Since 1989, SBA Communications has been a pillar of the wireless industry. Today, as a publicly traded global leader and S&P 500 company, our network of over 46,000 communication sites spans 10+ countries, forming the critical infrastructure that connects millions. We are the force behind the scenes -the essential infrastructure that keeps our world connected. We are looking for innovators to join the dynamic team that makes it all possible. In an industry that moves fast, we rely on our agilit

Full-time

Network Operations Center Technical Services Supervisor

Remote

•

Yesterday

Job ID: 2617448 Location: Remote Work, VA, US Date Posted: 2026-09-30 Category: Information Technology Subcategory: Technical Svcs Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Public Trust Potential for Remote Work: ORA_REMOTE Description SAIC has a job opening for a Technical Services/NOC Supervisor to lead a team that provides advanced technical support to Team Supervisors, Network technician

Full-time

USD 40,001.00 - 80,000.00 per year

Senior Manager, Enterprise Network and Telecommunications

Remote

•

Today

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you're ready to pursue your fullest potential, we want to get to know you! C

Full-time

USD 112,000.00 - 160,000.00 per year

Job Details

Skills

Team Leadership
Mentorship
Virtual Team
Accountability
Escalation Management
Workforce Management
Productivity
Management
Scheduling
Talent Management
Training
Onboarding
Workflow
Problem Management
ROOT
Technical Writing
Issue Resolution
Knowledge Sharing
Customer Experience
Service Delivery
Customer Service
Field Operations
Customer Support
Coaching
Technical Support
IT Operations
Network Operations
NOC
LAN
WAN
Computer Networking
Dragon NaturallySpeaking
DNS
DHCP
TCP/IP
Virtual Private Network
Wireless Communication
Optical Fiber
Communication
Collaboration
Leadership
Telecommunications
ISP
ServiceNow
SolarWinds
Nagios
Network
Cisco Certifications
ITIL
Service Management
Health Care
Internet
Video
Genetics
Marketing Communications

Team Leadership
Mentorship
Virtual Team
Accountability
Escalation Management
Workforce Management
Productivity
Management
Scheduling
Talent Management
Training
Onboarding
Workflow
Problem Management
ROOT
Technical Writing
Issue Resolution
Knowledge Sharing
Customer Experience
Service Delivery
Customer Service
Field Operations
Customer Support
Coaching
Technical Support
IT Operations
Network Operations
NOC
LAN
WAN
Computer Networking
Dragon NaturallySpeaking
DNS
DHCP
TCP/IP
Virtual Private Network
Wireless Communication
Optical Fiber
Communication
Collaboration
Leadership
Telecommunications
ISP
ServiceNow
SolarWinds
Nagios
Network
Cisco Certifications
ITIL
Service Management
Health Care
Internet
Video
Genetics
Marketing Communications

Summary

Team Leadership & Coaching: Lead, mentor, and develop a remote team of Advanced Technical Support Engineers (ATSEs). Conduct regular 1-on-1s, provide actionable coaching, foster engagement, and promote a culture of accountability, collaboration, and technical excellence.
Technical Operations & Escalation Management: Oversee the day-to-day management of complex technical work items and escalations, ensuring appropriate prioritization, timely resolution, and effective coordination across departments to deliver seamless end-to-end customer support.
Performance & Workforce Management: Monitor team performance and operational effectiveness through established service, productivity, quality, and customer experience measures. Manage scheduling, shift selections, and time-off requests to maintain adequate coverage across 7-day, 16-hour operations.
Talent Development: Evaluate individual and team capabilities, identify skill gaps, and implement targeted training, coaching, and development programs for new hires and tenured staff. Support onboarding and technical ramp-up to ensure team members achieve proficiency in required systems, processes, and troubleshooting practices.
Process & Operational Improvement: Identify opportunities to improve support workflows, procedures, and operational effectiveness. Implement systematic approaches that streamline issue resolution, reduce recurring problems, and improve consistency across the support organization.
Incident & Problem Management: Analyze recurring and complex technical issues, identify trends and potential root causes, and partner with appropriate technical teams to drive corrective actions and long-term resolution.
Knowledge & Technical Documentation: Maintain and improve technical documentation, troubleshooting procedures, knowledge resources, and escalation guidelines to support consistent issue resolution and enable continuous knowledge sharing across the team.
Cross-Functional Collaboration & Customer Experience: Partner with Network Operations, Engineering, Service Delivery, Customer Care, Field Operations, and other stakeholders to resolve complex issues, communicate technical impacts, and improve the overall customer support experience.
Other duties as assigned by Supervisor.

Minimum Qualifications:

Bachelor's degree in a technical field or equivalent combination of education and practical experience.
4+ years of experience leading, coaching, and developing technical support or operations teams.
4+ years of experience in IT Operations, Network Operations, or a Network Operations Center (NOC) environment, with demonstrated ability to troubleshoot complex technical issues in large-scale environments.
Strong working knowledge of LAN/WAN technologies and networking protocols, including DNS, DHCP, TCP/IP, VPN, wireless, and fiber infrastructure.
Exceptional verbal and written communication skills, with the ability to effectively communicate technical information, present data and insights, and collaborate with technical teams, customers, and leadership.
Willingness to work a flexible schedule, including occasional extended hours, weekends, or holidays, to support operational requirements.

Preferred Qualifications

Leadership experience within a telecommunications, Internet Service Provider (ISP), or related technical service environment.
Experience with ServiceNow or similar enterprise ticketing platforms and familiarity with ITIL principles and service management practices.
Hands-on experience using SolarWinds, Nagios, or similar enterprise monitoring and diagnostic tools to identify and troubleshoot network performance issues.
Active CCNA, CCNP, ITIL, or other relevant technical or service management certification.

Benefits:

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

Comprehensive Healthcare/Dental/Vision Plans
401K Retirement Plan with Company Match
Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
Paid Volunteer Time
Paid Parental Leave
Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
Employee Referral Bonuses
Exclusive Entertainment Discounts/Perks

Dice Id: RTX112235
Position Id: d3ffb4aa80c5241af749b0e49cbe1ace
Posted 9 days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Director of Network Engineering

Fort Lauderdale, Florida

•

Today

Full-time

Lead Network Operations Control Center Technician - Overnight Shift

Boca Raton, Florida

•

Today

Full-time

Network Operations Center Technical Services Supervisor

Remote

•

Yesterday

Full-time

USD 40,001.00 - 80,000.00 per year

Senior Manager, Enterprise Network and Telecommunications

Remote

•

Today

Full-time

USD 112,000.00 - 160,000.00 per year