RESPONSIBILITIES:
Kforce's client is seeking a Network Operations Center (NOC) Engineer. This company is establishing a 24x7 Network Operations Center (NOC) in Scottsdale, AZ to provide continuous "eyes on glass" monitoring of the infrastructure supporting their Operations.
Summary:
As a NOC Engineer, you will actively monitor networks, cloud environments, databases, and authentication systems, triage alerts, and execute swift escalation procedures to keep operations running smoothly. You will also work directly with our SRE team to turn what you observe on shift into lasting reliability improvements
Key Responsibilities:
* Continuous Monitoring: Provide proactive, 24x7 monitoring of the critical IT services, networks, and infrastructure supporting Operations from the Scottsdale operations center
* Incident Triage & Response: Acknowledge, investigate, and triage system alerts. Act as the primary responder for incidents impacting live services
* Escalation Management: Follow established operational procedures and escalation pathways to route complex issues to the appropriate specialized engineering teams
* Service Health Tracking: Monitor the real-time health of cloud environments, databases, DNS, and authentication services required for continuous operations
* Reliability Improvement: Participate in incident retrospective calls to provide feedback and recommendations to improve system reliability and reduce future outages
* Reporting: Document incidents thoroughly and produce shift handoff reports and service status summaries
* Escalation Calls: Participate in escalation calls to aid in troubleshooting, resolution, and root-causing of incidents
REQUIREMENTS:
* Experience: 5+ years in a NOC, SOC, TechOps, or similar structured operations environment, with a strong understanding of incident management lifecycles and SLAs
* Infrastructure Monitoring: Proven experience monitoring enterprise networks, cloud infrastructure (AWS or Google Cloud Platform), and critical databases
* Core Services: Strong understanding of TCP/IP, DNS, authentication services EntraID, OpenAuth, SSL/TLS and general networking
* Tooling: Proficiency with modern monitoring and observability platforms (e.g., Grafana, Datadog, Kentik, Logic Monitor, or similar alert management systems)
* Communication: Excellent written and verbal communication skills, with the ability to convey critical technical issues clearly during high-pressure situations
* Availability: Willing and able to work 100% on-site in Scottsdale, AZ on an assigned shift that includes at least one weekend day (Saturday or Sunday) every week, including holiday coverage as scheduled
Preferred Qualifications:
* CompTIA Network+ and Security+ certifications
* Cisco Certified Network Associate (CCNA) or similar vendor-specific networking certifications (e.g., Juniper JNCIA)
* Experience with ticketing and incident management systems such as Incident.io, Pagerduty, Opsgenie, ServiceNow and JIRA
* Basic scripting for operational tasks (Python, Bash)
* Linux fundamentals
* ITIL or comparable incident/service management framework familiarity
Shift Structure & Expectations:
* To achieve true 24x7 coverage, we are staffing three shifts: Day, Swing, and Overnight
* Candidates apply to the role generally; shift assignment is determined during the interview process based on business need and candidate availability; Please come prepared to discuss which shifts you can work
* Every schedule includes at least one weekend day (Saturday or Sunday) each week
* Holiday coverage is required as part of the 24x7 rotation
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: kforcecx
- Position Id: ITWQG2187635
- Posted 6 hours ago
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