Job Title: Staff Observability & SLO Lead

Location: Foster City, CA

Position Overview

The Staff Observability & SLO Lead will drive observability practices and service reliability across application, deployment, and infrastructure environments. The role focuses on implementing monitoring, alerting, and Service Level Objective (SLO) / Service Level Indicator (SLI) frameworks; instrumenting systems with OpenTelemetry; analyzing telemetry and distributed traces; and supporting deployment validation, incident response, and production reliability.

Key Responsibilities

·       Implement and maintain monitoring, alerting, and observability solutions using Prometheus and Grafana.

·       Define, implement, and support SLO/SLI frameworks to measure and improve service reliability.

·       Instrument applications and services using OpenTelemetry.

·       Use Honeycomb or other distributed tracing platforms to investigate service behavior and performance.

·       Analyze application, deployment, and infrastructure telemetry to identify performance issues and reliability risks.

·       Support canary deployment validation and provide telemetry-based input for deployment and rollback decisions.

·       Troubleshoot Linux and production environment issues.

·       Participate in incident management, conduct root cause analysis, and support corrective actions.

·       Collaborate with engineering, operations, and reliability teams to improve observability and service health.

Required Technical Skills

·       Hands-on experience with Prometheus and Grafana.

·       Monitoring and alerting implementation.

·       Service Level Objectives (SLOs) and Service Level Indicators (SLIs) frameworks.

·       OpenTelemetry instrumentation.

·       Honeycomb or other distributed tracing platforms.

·       Analysis of application, deployment, and infrastructure telemetry.

·       Canary deployment validation and rollback decision support.

·       Linux administration and production troubleshooting.

·       Incident management and root cause analysis.

Preferred Skills

·       Kubernetes observability and service health monitoring.

·       Reliability engineering best practices.

Experience and Work Arrangement

·       8–10 years of relevant professional experience.

·       One onsite position based in Foster City, California.

Key Areas of Expertise

·       Metrics, monitoring, and alerting with Prometheus and Grafana

·       SLO/SLI design and service reliability measurement

·       OpenTelemetry instrumentation and distributed tracing

·       Telemetry analysis across applications, deployments, and infrastructure

·       Canary deployment validation and rollback support

·       Linux troubleshooting, incident management, and root cause analysis

·       Kubernetes observability and reliability engineering