Project Manager - LifeScience domain

Role Summary - (To be filled by Practice /DO) 

We are seeking a strong PM and LifeScience domain knowledge requirement gathering, documentation, and stakeholder engagement.

• Coordinate and facilitate discussions across Systems and Operations, and cross-functional stakeholders to align on requirements, timelines, risks, and action items.
• Develop and track integrated project timelines, provide status updates, and manage activities using Azure DevOps (ADO).
• Collaborate with Study Managers, Business teams, and Support Leads to define technical tasks, resource estimates, and support processes.
• Gather, analyze, document, and manage business requirements, use cases, SOPs, training materials, and process documentation.
• Provide day-to-day application support, ticket management, customer support, and resolution of business and system-related issues within SLA timelines.
• Deliver user training, knowledge transfer sessions, and support cross-functional teams to ensure smooth system and process operations.
• Participate in Tier 1, 2, and 3 Clinical Systems support, including troubleshooting technical/functional issues and supporting Custom App/SaaS application

Primary (Must have skills)* - To be Screened by TA Team

• 10+ years of experience in PM with LifeScience domain
• 6+ Strong understanding of SDLC, support processes, and ticket management workflows.
• 4+ Experience with Azure DevOps (ADO) for activity tracking and project management.
• Strong stakeholder management, communication, and facilitation skills.
• Experience gathering and documenting business requirements and process flows.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical, troubleshooting, and problem-solving capabilities.
• Experience working within Tier 1, 2, and 3 support models.
• Knowledge of clinical operations processes and GxP/regulatory environments is preferred.