About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.
Job Description The Global Data Office As artificial intelligence and data-driven technologies become increasingly central to Visa's innovation agenda, the Global Data Office (GDO) is expanding its AI and Data Governance function to ensure responsible, compliant, and effective use of these capabilities across the enterprise.
In this role, you will drive Visa's Responsible Data Use program - evaluating cutting-edge AI and data initiatives - to safeguard trust and unlock business value. You will be at the forefront of Visa's innovation, guiding how new AI solutions roll out globally while ensuring they meet our obligations to clients, regulators, and consumers. This position offers a unique opportunity to lead cross-functional collaborations, take ownership of mission-critical processes, and shape policies that govern data and AI use at Visa.
Key Responsibilities
- Drive and enhance the Data & AI Use Case Assessment process - a key engine of Visa's innovation - enabling calculated, transparent risk-taking for faster business growth. You will continuously improve this process to support new AI/data initiatives while maintaining compliance and trust.
- Execute a wide range of initiatives to implement Visa's Responsible Data Use framework, including spearheading organizational change management efforts that embed data ethics into the company's culture.
- Collaborate across all Visa regions and functions as a catalyst in Visa's innovation pipeline. Work cross-functionally with teams (Product, Innovation, Analytics, Privacy, etc.) to operationalize data use guidelines globally, ensuring every project meets our standards and obligations.
- Conduct thorough Data & AI use case reviews: Examine incoming data use requests in detail and evaluate their risk against established Data & AI policies and rules. Where necessary, dive deep into technical specifics (even reverse-engineering algorithms) to ensure compliance and effectiveness.
- Lead end-to-end analysis of use cases: Take charge of reviews for complex AI and data projects. Identify and document potential risks with precision, bring in additional subject-matter experts for insight when needed, and synthesize all feedback into clear, actionable review reports.
- Take ownership of expert consultations: Engage internal subject-matter experts (legal, compliance, technology, etc.) to gather feedback on data use scenarios that fall outside existing guidelines. You'll own these collaborations, ensuring that no critical insight is missed when assessing novel or ambiguous cases.
- Drive policy improvements: Proactively identify gaps or gray areas in current data use policies. Coordinate with internal stakeholders to propose well-founded policy updates or alternative solutions, backing your recommendations with solid facts and analysis to drive leadership discussions.
- Provide thought leadership in Data & AI: Develop and share informed perspectives on emerging data and AI domains, including responsible AI, generative AI, data governance, privacy-enhancing technologies, and evolving regulatory expectations. Translate external developments and review insights into practical guidance that shapes policy, strategy, and decision-making across Visa.
- Champion training and awareness: Help lead workshops and training sessions that educate Visa staff on our Data Use Policy and core data values. Be prepared to step up and lead training sessions, inspiring teams across the organization to uphold responsible data practices.
- Mentor and develop junior colleagues: Provide day-to-day coaching, constructive feedback, and practical guidance to junior team members. Support their development of sound judgement, technical and policy expertise, and confidence in leading complex Data & AI use case reviews and stakeholder engagements.
- Amplify our Data & AI Policy & Governance message: Create and curate engaging content for the Global Data Office's internal sites and our external "Data @ Visa" pages. Your content will showcase progress, highlight success stories, and reinforce the importance of responsible AI and data use.
- Communicate progress and insights: Prepare compelling materials (presentations, reports, dashboards) to socialize Data & AI Use Policy developments and share insights from Data Use Case Assessment reviews with stakeholders at all levels. Ensure transparency, buy-in, and alignment on data governance initiatives.
- Take on new challenges: Support ad-hoc Data Policy projects and new initiatives as they arise. Whether it's a sudden regulatory change or a novel business proposal, you are ready to jump in, adapt, and contribute to solutions in real time.
- Connect policy and practice: Make sure learnings from Data & AI use case reviews inform the broader data governance strategy.
- Share insights across teams ("cross-pollination") so that our policies, guidelines, and operations all advance together in a unified, informed way.
- Partner with data stakeholders: Work closely with Data Stewards and data requestors to gather complete and detailed information for each use case upfront. By ensuring you have all the facts, you enable more efficient reviews and more effective risk assessments.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications Basic Qualifications
- 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
Preferred Qualifications
- 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
- Proven experience in data and AI domains: Solid background in data science, data governance, data privacy, or a related field. (Experience in the payments or fintech industry is a plus.)
- Deep understanding of AI/ML technologies: Familiarity with cutting-edge techniques - particularly generative AI and large language models (LLMs) - and a strong awareness of ethical AI and responsible data use frameworks.
- Technical proficiency: Hands-on skills in quantitative analysis and data tooling (e.g. statistics, coding, or data engineering). While not expected to apply these skills directly, you should be comfortable interpreting complex datasets and algorithms to evaluate complex datasets or algorithms, and you grasp how to apply mathematics and statistics in assessing policy compliance.
- Knowledge of data regulations: Familiarity with evolving data and AI legislation (e.g., EU AI Act, GDPR, CCPA) and the ability to incorporate regulatory requirements into your assessments and recommendations.
- Exceptional problem-solving abilities: Creative, out-of-the-box thinking to tackle complex data challenges. You find solutions that satisfy policy objectives while enabling business innovation.
- Track record of results: A history of delivering high-impact projects in fast-paced, high-volume environments. You meet ambitious goals and can handle multiple priorities without sacrificing quality.
- Strong communication & stakeholder management: Excellent interpersonal skills with a proactive communication style. You're able to engage and influence cross-functional teams - from engineers to lawyers to business leaders - ensuring everyone understands and aligns with data policy objectives.
- Clarity in complexity: Ability to interpret complex technical documents (policies, standards, procedures) and distill them into clear, concise guidance for non-technical audiences. You can translate "legal/technical speak" into actionable business terms that others readily grasp.
- Thrives under pressure: Energized by challenges, you excel in high-pressure, high-volume settings - delivering quality results even when working with demanding stakeholders and tight deadlines.
- Team leadership and collaboration: A true team player who is highly collaborative and diplomatic. You build strong relationships across diverse teams and lead by example, fostering an environment of trust and high performance.
- Meticulous and quality-focused: Keep attention to detail in everything you do, while still keeping sight of the bigger picture. You take pride in producing work that is accurate and of high quality.
- Exceptional problem solver: Superior analytical thinking with demonstrated intellectual rigor. When faced with a complex or ambiguous problem, you approach it systematically and resourcefully, finding innovative solutions.
- Self-motivated with ownership mentality: An independent self-starter who takes full ownership of your responsibilities. You have a strong sense of accountability for your deliverables and drive initiatives forward with minimal oversight.
- Adaptable and flexible: Comfortable working in a fast-changing, often ambiguous environment. You adapt quickly to new information and changing circumstances, staying effective and positive amid uncertainty.
- Open and innovative mindset: Open-minded and receptive to feedback and new ideas. You actively listen to others' perspectives and are willing to change approach when current processes aren't sufficient, always seeking better solutions.
- Enthusiastic & results-driven: Bring a high level of enthusiasm to your work and maintain an unrelenting focus on results. You're driven to exceed targets and set new standards, motivated by the impact you create.
- Global mindset: Excited to work in a multicultural, global environment. You value diverse perspectives and are respectful and mindful of cultural differences when collaborating with colleagues around the world.
Information for US Applicants For roles located in the US, the estimated salary range for this position is $180,600.00 to $ 289,300.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Work Hours Varies upon the needs of the department.
Travel Requirements This position requires travel 5-10% of the time.
Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.
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