Job Title: Senior Veeva Vault RIM Engineer – L3 Production Support & Release Management
Location: Foster City, CA (1st Preference) | Raleigh, NC (2nd Preference)
Work Arrangement: 100% Onsite
Employment Type: Full-Time (OR) Contract-to-Hire
Experience Required: 8–20 years overall IT experience, with 7+ years of hands-on Veeva Vault RIM experience.
Job Overview
We are seeking an experienced Senior Veeva Vault RIM Engineer / Technical SME to lead platform administration, configuration, L3 production support, release management, and regulatory application operations.
The ideal candidate must have strong hands-on experience with Veeva Vault RIM modules, including Submissions, Registrations, Content, and SafetyDocs. This role will be responsible for ensuring platform stability, regulatory compliance, effective incident resolution, integration reliability, and successful release deployments within a regulated Life Sciences environment.
Key Responsibilities
Lead end-to-end Veeva Vault RIM implementations, upgrades, and general releases.
Configure and manage Vault objects, fields, layouts, lifecycles, workflows, and security settings.
Support Veeva Vault RIM modules, including Submissions, Registrations, Content, and SafetyDocs.
Design and manage cross-object relationships, dependencies, picklists, and controlled vocabularies.
Own solution design for complex regulatory business requirements.
Provide L3 production support and act as the primary escalation point for complex incidents and system defects.
Perform root cause analysis (RCA), troubleshoot recurring issues, and implement permanent corrective actions.
Lead release impact assessments, change control activities, risk assessments, and deployment planning.
Perform sandbox testing, release validations, hotfix assessments, and deployment support.
Troubleshoot integrations involving APIs, system logs, connectors, and external system interfaces.
Support data quality checks, data transformations, and data migration activities.
Develop advanced Vault reports, dashboards, and analytical insights.
Follow ITIL-based Incident, Problem, and Change Management processes.
Ensure GxP compliance, validation requirements, CSV/CSA methodology, and audit readiness.
Provide technical governance, architectural guidance, and platform best practices.
Collaborate with Regulatory, IT Engineering, and global cross-functional teams.
Mandatory Technical Skills
Veeva Vault RIM: 7+ years of hands-on experience with Veeva Vault RIM, including Submissions, Registrations, Content, and SafetyDocs.
Vault Configuration & Administration: 6–9 years of experience configuring objects, fields, layouts, document types, classifications, lifecycles, workflows, entry actions, validation rules, and security settings.
Vault Data Model: 6–9 years of experience designing cross-object relationships, constraints, dependency logic, picklist strategies, controlled vocabularies, and data standards.
Release & Change Management: 4–6 years of experience with release impact assessments, change proposals, risk assessments, implementation plans, and release governance.
L3 Production Support: 4–6 years of experience handling complex incidents, root cause analysis, troubleshooting, and L3-level escalations.
Data Operations: 2–4 years of experience with data quality checks, transformations, and migrations.
ITIL Processes: 4–6 years of experience with Incident, Problem, and Change Management.
Vault Reporting: 2–4 years of experience building advanced Vault reports, dashboards, and analytical insights.
GxP & Validation: 4–6 years of experience with GxP-regulated systems, validation requirements, and audit-readiness practices.
Required Qualifications
8–20 years of overall IT experience.
7+ years of hands-on Veeva Vault RIM experience.
Strong understanding of global regulatory processes involving FDA, EMA, and other Health Authorities.
Experience supporting regulatory submissions, commitments, correspondence, and archival processes.
Proven experience supporting GxP-validated systems.
Strong understanding of Computer System Validation (CSV) / Computer Software Assurance (CSA).
Excellent troubleshooting, analytical, communication, and stakeholder management skills.
Ability to work in Agile/Scrum environments.
Preferred Skills
Veeva Vault Administrator or Domain Specialist certifications.
SQL, XML, and API debugging experience.
Strong understanding of Vault data models and system limitations.
Experience coordinating with global cross-functional teams.
Familiarity with Life Sciences business processes across Clinical, Quality, or Commercial domains.
Exposure to Jira and Azure DevOps.
Work Arrangement
This is a strictly 100% onsite position.
Foster City, CA is the first location preference.
Raleigh, NC is the second location preference.
Candidates must be able to work onsite at either location.
Application Instructions
Interested and qualified candidates are requested to share their updated resumes along with:
Total IT experience.
Veeva Vault RIM experience.
Experience with Submissions, Registrations, Content, and SafetyDocs.
Experience in Veeva Vault configuration and administration.
Current location.
Visa / Work Authorization.
Expected salary or hourly rate.
Contact number and email address.
Important: Candidates must have hands-on Veeva Vault RIM experience, and the relevant skills and exact years of experience must be clearly reflected in their resumes under relevant projects.
