· Top Skills:
1. Able to prioritize shifting priorities throughout the day from people needs, shipping, orders, product selection etc.
· 2. SAP user experience. Customer Service and Order fulfilment in industrial setting using SAP and intranet/buy systems/ quote to cash type tools
· 3. Strong MS Office use.
· Duties:
· Take customer order entries and assign work to other team members.
· Uses Salesforce to interpret requests and assign tasks.
· Interview process: 1st round: Video conference, 2nd/final round: Onsite at the factory
About the Facility
· Instrumentation materials are manufactured at this facility.
· Engineering-focused plant/factory environment.
· Team consists of approximately 20 people.
· Mix of Customer Service Representatives, Planning, and Purchasing professionals.
· Diverse team with varied backgrounds and cultures.
· Collaborative environment where everyone has opportunities to lead and participate in team meetings.
Key Responsibilities
· Interface with internal and external customers.
· Coordinate activities with Schneider functional areas including:
· Manufacturing
· Sales
· Distribution
· Field Service
Handle customer complaints and inquiries accurately and promptly, including:
· Order status
· Production updates
· Delivery inquiries
· Billing inquiries
· Perform order error resolution, order processing, and maintenance functions for both order-based and proposal-based orders.
Coordinate with customers regarding:
· Product selection
· Order placement
· Delivery schedules
· Expediting requests
· Proactively solve customer issues to improve customer satisfaction and relationships.
· Provide product information, including some technical information when necessary.
· Systems and Software
Utilize and maintain data in:
· SAP
· Quote to Cash
· Intranet
· Buy Automation
· Extranet
· Shared Drives
· External Account Websites
Qualifications:
· Position is located at the Client Plant in Foxboro, Massachusetts.
· Desire for upward mobility and career growth within Client.
· Fast learner willing to travel periodically for training opportunities.
· Excellent verbal and written communication skills.
· Ability to prioritize work, work independently, and meet deadlines.
· Strong relationship-building skills with both internal and external stakeholders.
· Strong mediation, negotiation, and facilitation skills.
· Working knowledge of Microsoft Windows operating systems.
· Experience with:
· Microsoft Word
· Microsoft Excel
· Microsoft Access
· SAP experience preferred.
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