Franklin, TN, US • Posted 22 hours ago • Updated 1 minute ago
Full Time
Job Details
Skills
FOCUS
Customer Experience
Field Operations
Leadership
Recruiting
Screening
Repair
HVAC
Customer Service
Communication
Customer Engagement
Management
KPI
Adobe AIR
Genetics
FOCUS
Customer Experience
Field Operations
Leadership
Recruiting
Screening
Repair
HVAC
Customer Service
Communication
Customer Engagement
Management
KPI
Adobe AIR
Genetics
Summary
< style="text-align:center;">Yellowstone Local is proud to represent The Dutchman Heating and Air, an emerging residential HVAC service, maintenance, and installation Company.
If you?re ready to take the next step beyond being an HVAC technician, this is an opportunity to stay hands-on in the field while building a team, shaping a service department, and sharing in the success you help create.
What\'s in it for You?
Pay range $75k to $90k per year based on experience
Be rewarded like an owner with profit sharing
401(k) and Health benefits stipend
PTO
Full-time opportunity with a growing HVAC company and a meaningful role in shaping its future.
Hands-on leadership role with direct influence over field operations, including service, installation, customer experience, safety, and field performance.
Work alongside ownership with a real opportunity to impact the performance and direction of the company.
Opportunity for an expanded role as the company grows.
Why You?ll Love It Here
Join a growing, mission-driven HVAC company committed to creating comfortable spaces for their neighbors to live, work, and thrive.
Work for a company built around four core values: Craftsmanship, Service, Integrity, and Commitment.
Think and operate like an owner, with the autonomy to make decisions, solve problems, and have a meaningful impact on the business.
Help build the team from the ground up, shaping the culture, standards, and field operations as we grow.
Develop people and help build careers.
Be recognized and appreciated for great work, initiative, leadership, and results.
Work directly with ownership to review KPIs, identify opportunities for improvement, and establish field priorities.
Earning potential tied to the results you help drive
Your New Role
Lead field operations serving the Greater Nashville area, with a primary focus on Williamson, Rutherford, and Maury counties.
Responsible for the successful delivery and performance of HVAC service, installation, and maintenance operations
Perform HVAC service calls and maintenance visits
Lead by example in the field, following and reinforcing company standards for HVAC service, installation, repair, and maintenance.
Ensure HVAC repairs and installations meet company quality standards, applicable codes, and permitting requirements
Work alongside teammates to tackle complex diagnostics, troubleshooting, repairs, installations, and other technical challenges.
Resolve customer concerns and deliver a consistently professional customer experience
Present HVAC membership plans to customers and support the team in growing and retaining membership clients
Support achievement operational performance goals
Maximize qualified lead opportunities and support profitable, sustainable growth
Ensure field operations comply with applicable local, state, federal, OSHA, and company requirements
Provide ownership with insights on customer feedback, market trends, revenue opportunities, and field performance.
Perform additional job-related responsibilities assigned by company leadership
Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.
5+ years of HVAC Service Technician experience
Valid driver?s license
Strong hands-on knowledge of residential HVAC service, repair, maintenance, diagnostics, and installation
Knowledge of current HVAC codes and applicable field requirements
Proven experience building, leading, and developing a high-performing HVAC team.
Ability to maintain and enforce high standards for workmanship, safety, professionalism, and customer service
Strong interpersonal communication & customer engagement skills
Experience with Housecall pro or similar service based software
Ability to understand and manage operational KPIs
Ability to professionally resolve customer and field issues
Ability to climb stairs as required in the course of work
Ability to lift approximately 40 pounds as required
Ability to perform the essential functions of the position with or without reasonable accommodation
Ability to work more than 40 hours per week and weekends based on operational needs.
Dutchman Heating and Air is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.#yellow
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
About the Role: The HVAC Senior Service Technician plays a crucial role in ensuring the optimal performance and reliability of heating, ventilation, and air conditioning systems. This position involves diagnosing HVAC issues, performing advanced repairs, and conducting routine maintenance to enhance system efficiency. The technician will also be responsible for mentoring junior staff, sharing expertise, and promoting best practices within the team. A key outcome of this role is to ensure custom
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