Data Analyst Lead:
Payrate : $60-65/hr W2
This project team supports key IT/IS initiatives to enhance and sustain the
ServiceNow Configuration Management Database (CMDB) as a foundational
element of Client security controls and technology-governance processes.
Role Responsibilities:
The CMDB Data Analyst Lead will play a critical role in managing governed
configuration data, ensuring CI quality, and maturing the CMDB in alignment with
the Common Services Data Model (CSDM). The analyst will perform hands-on
analysis and data management across multiple authoritative sources,both
integrated and non-integrated, including SCCM, Intune, Azure, AWS, and on-prem
discovery tools. This role partners closely with architecture, discovery,
development, and subject-matter experts to improve CI completeness, accuracy,
and alignment to CMDB/CSDM standards.
Key responsibilities include analyzing and managing bulk CI data, evaluating data
inputs used for Discovery versus manual effort estimates, assisting with story
refinement, and proactively identifying data-quality risks and reconciliation issues.
The analyst will support troubleshooting of Discovery identification and
CI-matching through the ServiceNow Identification and Reconciliation Engine (IRE)
and collaborate in the governance of new data sources and data-domain
standards.
The role also benefits from experience with service-mapping approaches
(top-down, tag-based, and query-based) as well as managing dynamic CI groups
and supporting technology service offerings. Strong ownership of data accuracy, a
governed-data mindset, and clear communication of risks and insights to project
leadership are essential.
Core Qualifications:
• Hands-on experience (2+ years) working directly with the ServiceNow CMDB in a
governed environment
• Strong knowledge of CMDB taxonomy and the Common Services Data Model
(CSDM)
• Proven experience analyzing, managing, and reconciling CI data across diverse
authoritative sources
• Familiarity with ServiceNow Discovery concepts, identification logic, and the
Identification and Reconciliation Engine
• Experience with service-mapping methods (top-down, tag-based, query-based)
and management of dynamic CI groups
• Ability to collaborate with technical and operational stakeholders to
troubleshoot data issues and improve CMDB quality
• Strong analytical skills, attention to detail, and ownership of data accuracy and
governance outcomes
• Relevant ServiceNow certification preferred (e.g., CMDB, Discovery, or
CSDM-related)
Required Skills – experience in the following required:
• U.S. Citizenship required
• ServiceNow CMDB/CSDM – Advanced
• ServiceNow Discovery & Mapping – Intermediate
• Data Analysis – Advanced
• Data Management & Governance – Advanced
• ServiceNow - Intermediate
Preferred Skills
• A ServiceNow Certified Implementation Specialist – Data Foundations
(CMDB and CSDM) certified individual would be highly preferred
• Ideally 2+ years of hands-on ServiceNow CMDB experience and with a
multi-source CMDB (SCCM, Intune, Azure, AWS, on-prem discovery
