Salesforce BA
The Senior IT Business Analyst will lead business analysis activities for strategic Salesforce initiatives within the NM Commercial portfolio, including the Commercial M&A Integration program. This role partners with business stakeholders, Product Owners, Architects, and delivery teams to define future-state business processes, harmonize capabilities across organizations, and deliver scalable Salesforce solutions. The position drives requirements management, business process transformation, integration planning, solution validation, and business adoption across commercial, customer, and patient-focused functions.
Key Responsibilities
- Lead business analysis strategy, requirements management, business process transformation, and solution definition for strategic Salesforce initiatives.
- Drive current-state and future-state process analysis, business capability mapping, and operating model harmonization across and acquired businesses.
- Translate business needs into user stories, acceptance criteria, process flows, and functional requirements.
- Partner with business and IT teams to standardize and harmonize processes across organizations.
- Support Salesforce CRM consolidation, integrations, data migration, reporting, and analytics initiatives.
- Facilitate workshops, backlog refinement, stakeholder alignment, and decision-making sessions.
- Drive UAT, solution validation, deployment readiness, and business adoption activities.
- Manage risks, dependencies, and change impacts across multiple workstreams.
- Champion Agile and business analysis best practices.
Required Knowledge & Experience
- Bachelor''s degree in IT, Business, Engineering, or related field.
- 5+ years of business analysis experience supporting enterprise applications and transformation programs.
- 3+ years of Salesforce experience, preferably Sales Cloud, Service Cloud, or Health Cloud.
- Strong expertise in requirements management, business process design, backlog management, and Agile delivery.
- Experience with enterprise integrations, data migration, and large-scale CRM transformation initiatives.
- Strong stakeholder management, facilitation, communication, and problem-solving skills.
Nice-to-Have Knowledge & Experience
-Experience leading Salesforce workstreams during mergers, acquisitions, or business integration programs.
- Experience with Salesforce and SAP integration initiatives, including Order-to-Cash, customer, product, and master data processes.
- Knowledge of Salesforce integration patterns, APIs, middleware technologies, and data migration methodologies.
- Experience supporting commercial operations, sales force automation, customer engagement, patient management, or healthcare-related business processes.
- Familiarity with Salesforce Data Cloud, Agentforce, AI-enabled business processes, and advanced reporting capabilities.
- Experience working with global delivery teams, system integrators, and managed service partners.
- Understanding of regulatory, validation, and compliance requirements within healthcare, life sciences, or medical device industries.
- Exposure to enterprise reporting, analytics, Snowflake, Power BI, or customer data platforms.
- Experience facilitating complex business process harmonization across multiple organizations and regions.
Preferred Qualifications
- Salesforce Certified Business Analyst.
- Salesforce Administrator Certification.
- Salesforce Sales Cloud or Service Cloud Consultant Certification.
- Salesforce AI Associate or Specialist.
- Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or SAFe certification.
- CBAP, PMI-PBA, or equivalent business analysis certification.
- Experience with Salesforce-SAP integrations, CRM consolidation, and healthcare or medical device environments.
Key Skills
- Salesforce Platform (Sales Cloud, Service Cloud, Health Cloud, and Experience Cloud)
- Business Process Analysis & Transformation
- Requirements & User Story Management
- Salesforce Integrations & Data Migration
- Agile / Scrum Delivery
- Stakeholder Management & Workshop Facilitation
- UAT & Solution Validation
- Jira DevOps
- Cross-Functional Leadership
- Communication & Problem Solving
Responsibilities may include the following and other duties may be assigned. Engages with business leaders to understand how strategies and data-driven changes can improve efficiencies and add value. Work with data sets to define use cases to improve products, processes and/or services. Collaborates with Business Relationship Manager (BRM), business stakeholders and IT Product Owners / Managers to develop business requirements for product or system changes. Drives business agenda during solution delivery process. Functional Skills: Ability to analyze data and trends in order to develop recommendations to solve business problems. Additional Skills: Problem Solving, Detail Oriented, Cross-Functional Collaboration, Customer Service, Process Improvement, Communication. Technology: Understanding of systems, software and technological concepts, Familiarity with data analysis tools and data modeling methodologies. SPECIALIST CAREER STREAM: Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects – from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education. DIFFERENTIATING FACTORS Autonomy: Seasoned individual contributor. Works independently under limited supervision to determine and develop approach to solutions. Coaches and reviews the work of lower level specialists; may manage projects / processes. Organizational Impact: May be responsible for entire projects or processes within job area. Contributes to the completion of work group objectives, through building relationships and consensus to reach agreements on assignments. Innovation and Complexity: Problems and issues faced are difficult, and may require understanding of multiple issues, job areas or specialties. Makes improvements of processes, systems or products to enhance performance of the job area. Analysis provided is in-depth in nature and often provides recommendations on process improvements. Communication and Influence: Communicates with senior internal and external customers and vendors. Exchange information of facts, statuses, ideas and issues to achieve objective, and influence decision-making. Leadership and Talent Management: May provide guidance, coaching and training to other employees within job area. May manage projects, requiring delegation of work and review of others'' work product. Required Knowledge and Experience: Requires advanced knowledge of job area combining breadth and depth, typically obtained through advanced education combined with experience. May have practical knowledge of project management. Requires 4+ years of experience with a with a High School Diploma or equivalent or Advanced Degree with a minimum of 2 years relevant experience.
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