Job#: 3046051 Job Description: Resort IT Field Technician
Location: Gatlinburg, Tennessee (On-site)
Role Overview
We are seeking a self-sufficient and flexible Resort IT Field Technician to provide on-site technical support. This role involves managing a variety of technical needs across three properties, handling service tickets, and participating in ongoing projects such as a significant Wi-Fi refresh. The ideal candidate will be a proactive self-starter who can work independently, multitask effectively, and provide excellent customer service to both internal staff and guests.
Key Responsibilities
- Provide field support and PC support across three properties, all within a five-mile radius.
- Manage and resolve technical issues submitted through a ticketing system, including requests related to system access, phones, Wi-Fi, and cable TV.
- Participate in a Wi-Fi refresh project, which includes replacing over 900 access points in guest-occupied rooms.
- Handle new builds and cabin setups, providing necessary technical installation and support.
- Perform cabling tasks, including working with Cat 6 wiring, RJ45 connectors, and patch panels.
- Interact with employees, managers, and guests, delivering a high level of customer service.
- Maintain flexibility, as daily responsibilities can change based on operational needs.
Required Qualifications
- 3-5 years of experience in a Field Support or PC Support role.
- Proficiency with PC hardware, desktop support, and general network knowledge.
- Experience with telecom infrastructure, including an understanding of wiring, Cat 6, RJ45 connectors, and patch panels.
- Demonstrated ability to work independently, learn quickly, and take initiative.
- Experience with Windows environments and Microsoft Office 365.
- Must be open to occasional, though rare, out-of-state travel.
- Availability for a rotating on-call schedule for after-hours support.
Preferred Qualifications
- Experience working in the hospitality industry or a resort environment.
- Familiarity with ServiceNow for ticket management.
- General understanding of network equipment, such as switches.
- Experience with cable TV systems.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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