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Help Desk Technician I

Goodwill Industries International, Inc. (GII)

Gorham, Maine • Today

Full-time

Help Desk Technician II

IDEMIA

Remote or Minnesota • Today

Full-time

USD 19.00 - 25.63 per hour

Help Desk Technician

Navigant Consulting

Remote • Today

Full-time

USD 31,000.00 - 51,000.00 per year

Desktop Technician I

Envision LLC.

Remote • 2d ago

Easy Apply

Contract

Depends on Experience

Helpdesk Analyst I

CBIZ

Remote or Trevose, Pennsylvania • Today

Full-time

Job Details

Skills

Customer Support
Information Technology
Service Management
Tier 1
Remote Access
Status Reports
Quality Assurance
Active Directory
Preventive Maintenance
Change Management
Network
Database
Technical Support
Publications
A+
Computer Hardware
Communication
Conflict Resolution
Problem Solving
Help Desk
Microsoft Windows Administration

Summary

This role will work out of our Gorham, ME headquarters and provide remote and on-site help desk support to end-users for 80 locations across Maine, New Hampshire, and Vermont.

Location: Gorham, Maine - This is not a remote position

JOB SUMMARY:

The key job responsibility of all Information Technology employees is to provide excellent customer support to all agency technology users. This employee provides technical support for users and maintains computer equipment.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

Utilizes Information Technology Service Management software to track Help Desk tickets and determine the best solution based on the issue and details provided by customers.
Serves as tier 1 support providing technical assistance via phone, email, or in-person to users on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, accessories, and software
Uses remote access software to provide technical support to end users
Coordinates with vendors for ordering new IT equipment and procuring replacement parts for faulty IT equipment
Provides weekly status reports the IT Support Manager
Attends and participates in assigned meetings
Performs quality assurance checks and follows up with customers on all issue resolutions performed
Utilizes Active Directory to create or disable user accounts as required
Performs hardware/software installations as assigned
Performs preventative maintenance on computer hardware and accessories according to scheduled time frames
Builds and repairs computer hardware as required
Supports IT projects by staging equipment and resources as required
Follows best practice change management procedures for network and database systems
Provides night and weekend on-call support as scheduled
Escalates unresolved issues to the appropriate IT support staff as necessary
Provides clear and timely communication to IT department employees and customers
Advances professional and technical knowledge by attending workshops, reviewing professional publications, obtaining industry certifications, and participating in professional societies
Other duties as assigned

MINIMUM QUALIFICATIONS:

High school diploma/GED required
A+ certification required
Working knowledge of computer systems, hardware, and software
Strong communication and problem-solving skills
Valid driver's license with a satisfactory driving record
A criminal background check that meets Agency standards

PREFERRED QUALIFICATIONS:

1+ years experience in providing help desk-level support
Associate degree or equivalent experience
Microsoft Windows administration experience

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX1c6f4d
Position Id: 7ac7dda31139fe7a7fcc9c9e4b3139f9
Posted 17 hours ago

Fitment

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Job Details

Skills

Customer Support
Information Technology
Service Management
Tier 1
Remote Access
Status Reports
Quality Assurance
Active Directory
Preventive Maintenance
Change Management
Network
Database
Technical Support
Publications
A+
Computer Hardware
Communication
Conflict Resolution
Problem Solving
Help Desk
Microsoft Windows Administration

Summary

Utilizes Information Technology Service Management software to track Help Desk tickets and determine the best solution based on the issue and details provided by customers.
Serves as tier 1 support providing technical assistance via phone, email, or in-person to users on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, accessories, and software
Uses remote access software to provide technical support to end users
Coordinates with vendors for ordering new IT equipment and procuring replacement parts for faulty IT equipment
Provides weekly status reports the IT Support Manager
Attends and participates in assigned meetings
Performs quality assurance checks and follows up with customers on all issue resolutions performed
Utilizes Active Directory to create or disable user accounts as required
Performs hardware/software installations as assigned
Performs preventative maintenance on computer hardware and accessories according to scheduled time frames
Builds and repairs computer hardware as required
Supports IT projects by staging equipment and resources as required
Follows best practice change management procedures for network and database systems
Provides night and weekend on-call support as scheduled
Escalates unresolved issues to the appropriate IT support staff as necessary
Provides clear and timely communication to IT department employees and customers
Advances professional and technical knowledge by attending workshops, reviewing professional publications, obtaining industry certifications, and participating in professional societies
Other duties as assigned

MINIMUM QUALIFICATIONS:

High school diploma/GED required
A+ certification required
Working knowledge of computer systems, hardware, and software
Strong communication and problem-solving skills
Valid driver's license with a satisfactory driving record
A criminal background check that meets Agency standards

PREFERRED QUALIFICATIONS:

1+ years experience in providing help desk-level support
Associate degree or equivalent experience
Microsoft Windows administration experience

Dice Id: RTX1c6f4d
Position Id: 7ac7dda31139fe7a7fcc9c9e4b3139f9
Posted 17 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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