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Skills

Digital Strategy
Product Strategy
Strategic Management
Emerging Technologies
Artificial Intelligence
Research
Technical Direction
Delegation
Relationship Building
Leadership
Mentorship
Enterprise Architecture
Business Requirements Gathering
Functional Requirements
Documentation
Business Cases
Return On Investment
Business Operations
Business Process
Software Design
Management
Continuous Improvement
Process Improvement
Business Administration
Computer Science
IT Consulting
Business Analysis

Digital Strategy
Product Strategy
Strategic Management
Emerging Technologies
Artificial Intelligence
Research
Technical Direction
Delegation
Relationship Building
Leadership
Mentorship
Enterprise Architecture
Business Requirements Gathering
Functional Requirements
Documentation
Business Cases
Return On Investment
Business Operations
Business Process
Software Design
Management
Continuous Improvement
Process Improvement
Business Administration
Computer Science
IT Consulting
Business Analysis

Summary

The Experience & Product Strategy team sets the strategic direction for Kaiser Permanente\'s consumer digital experiences - owning end-to-end experience strategy across web, mobile, and emerging technologies like AI. We co-create human-centered, omnichannel experience strategies anchored in value and informed by industry research and competitive insight, and we build the experience frameworks, journey maps, and service designs that define what good looks like across the enterprise. We\'re a team for strategists and service designers who thrive in ambiguity, lead through influence, and shape how KP shows up for the members, patients and communities it serves.

Job Summary:

This senior level individual contributor is primarily responsible for serving as the lead technical expert on project teams, contributing to technical direction for varying technical solutions, and ensuring IT systems are effectively utilized.

Essential Responsibilities:

Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others.
Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback.
Develops requirements, or leads a team of IT consultants in the development of requirements for complex or specialized process or system solutions which may span multiple business domains by partnering with stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture).
Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) across the enterprise.
Leads and oversees the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of complex solution proposals.
Provides insight, guidance, and recommendations throughout the evolution of applications, systems, and/or processes to a desired future state by maintaining and leveraging a comprehensive understanding of how current processes impact business operations across the enterprise.
Maps current state against future state processes.
Defines the impact of requirements on upstream and downstream solution components.
Provides insight and influence to senior management and business leaders on how to integrate requirements with current systems and business processes across the enterprise.
Reviews, evaluates, and prioritizes value gaps and opportunities for process enhancements or efficiencies.
Influences solution design by providing insight and consultation at design sessions with IT teams to help translate requirements into workable business solutions.
Recommends and advocates for additional data and/or services needed to address key business issues related to process or solutions design.
Participates in evaluating third-party vendors as directed.
Drives continuous process improvement by leading the development, implementation, and maintenance of standardized tools, templates, and processes across the enterprise.
Recommends and advocates for regional and national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business.

Minimum Qualifications:

Bachelors degree in Business Administration, Computer Science, CIS or related field and Minimum eight (8) years experience in IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: appfeed
Position Id: 26443_1435718
Posted 16 hours ago

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Senior IT Consultant, Digital Strategy (Greensboro, NC)

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