Position: Team Lead - Logistics Operations (North America)
Location: Greenville, SC (Onsite)
Duration: FTE/ Direct Hire
Timings: Day shift, Monday to Friday
US Experience: 6-8 Years
Role Summary - The Logistics Team Lead will oversee end-to-end logistics operations across the North America region, managing a team of 20 professionals while serving as a key client-facing leader.
Key Responsibilities –
· Leadership & Team Management. Lead, coach, and develop a team of 20+ logistics professionals. Managing day-to-day activities of routers/planners & shipment coordinators.
· Manage workforce planning, cross-training, resource allocation, and coverage schedules. Drive employee performance, engagement, development, and succession planning.
· Handle operational escalations and ensure timely issue resolution. Client & Stakeholder Management and act as the primary point of contact for clients and internal stakeholders.
· Ensure delivery of KPIs, SLAs, and contractual commitments. Conduct Monthly Operating Reviews and present operational performance, risks, and improvement plans.
· Build strong partnerships with business, project, sourcing, finance, and logistics service providers.
Logistics Operations –
· Manage transportation planning and execution for domestic and international shipments. Monitor shipment status, vessel movements, ETA tracking, inventory availability, and fulfillment requirements.
· Ensure compliance with logistics quality, safety, trade regulations, and customs requirements.
· Drive supplier performance reviews and continuous improvement initiatives. Identify and onboard new carriers to support and oversee freight audit processes and supplier payment tracking.
Process Improvement & Transformation - Lead logistics transformation projects, process standardization, and knowledge of TMS like OTM / SAP /Blue Yonder etc.
Reporting & Analytics - Maintain logistics dashboards and operational performance reports. Analyze transportation, cost, quality, and service metrics to identify improvement opportunities.
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