Help Desk Analyst

Engagement Type Contract Role Description: Receives telephone calls and e-mails from users having problems using business application or inquiring how to use specific aspects of the applications. Ascertains the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, or is an application issue and logs in tracking system. Escalates issues in accordance with defined procedures. Assists users through problem solving steps. Uses technical data