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Systems & Network Support Engineer II

Stone Search

Harrisburg, Pennsylvania • Yesterday

Easy Apply

Full-time

Up to 85,000

Job Details

Skills

3-5 yrs of IT experience
Strong level II support for desktops and peripheral devices
Strong working knowledge of networking including wired and wireless
Experience with Meraki switching and Extreme Networks wireless
VMware
AS/400
Cisco or other network and Microsoft certifications
Experience in warehouse environment

Summary

We are seeking a hands-on Systems & Network Support Engineer – Level II to provide technical support across a warehouse and office environment. This role will be responsible for resolving end-user, device, printing, systems, and network-related issues while supporting the day-to-day operation of a small IT environment.

Experience supporting warehouse, distribution, logistics, or manufacturing environments is strongly preferred.

Essential Duties & Responsibilities

Provide Level II technical support for users across warehouse and office environments.
Troubleshoot Windows desktops, laptops, peripherals, operating systems, and business applications.
Support and troubleshoot warehouse technology including handheld devices, RF/scanning devices, workstations, and other connected devices.
Support thermal printers, label printers, barcode printers, and other warehouse printing technologies.
Troubleshoot print server, print queue, driver, hardware, application, and network printing issues.
Troubleshoot wired and wireless network connectivity issues.
Perform network troubleshooting involving TCP/IP, DNS, DHCP, switching, switch ports, and general connectivity.
Troubleshoot Wi-Fi connectivity and wireless device issues throughout the warehouse environment.
Support and troubleshoot Meraki switching infrastructure.
Assist with support and troubleshooting of the existing Extreme wireless environment.
Assist with network and wireless infrastructure upgrades and replacement initiatives.
Support Microsoft technologies, user access, permissions, shared resources, and related systems.
Provide basic server and infrastructure troubleshooting.
Assist with VMware virtualization support and troubleshooting as needed.
Troubleshoot issues involving warehouse applications and connected devices.
Provide support for AS/400-related user, printing, device, and connectivity issues.
Identify root causes and determine whether issues are related to endpoints, applications, printers, networks, wireless infrastructure, or systems.
Escalate advanced network, systems, or infrastructure issues to the appropriate technical resource or IT Manager.
Coordinate with vendors and third-party support providers when necessary.
Maintain technical documentation and troubleshooting procedures.
Assist with IT infrastructure projects, deployments, upgrades, and technology conversions.
Participate in after-hours/on-call support as required.
Provide onsite support for critical issues when necessary.

Required Qualifications

3–5+ years of hands-on IT experience in desktop support, technical support, systems support, network support, or a related position.
Strong Level II troubleshooting experience supporting Windows desktops, laptops, applications, printers, peripherals, and mobile/handheld devices.
Working knowledge of networking fundamentals including:

TCP/IP
DNS
DHCP
Ethernet
Switching
Wi-Fi
Network connectivity troubleshooting

Ability to troubleshoot basic switching and wireless connectivity issues.
Experience supporting network-connected printers and enterprise printing environments.
Strong troubleshooting, problem-solving, and root-cause analysis skills.
Ability to independently resolve technical issues and appropriately escalate more complex problems.
Ability to work effectively within a small IT team and support multiple areas of technology.
Strong communication and customer service skills.
Ability to participate in after-hours/on-call support and provide onsite support when required.

Preferred Qualifications

Experience supporting a warehouse, distribution, logistics, or manufacturing environment.
Experience supporting thermal printers, label printers, barcode printers, RF scanners, handheld devices, and other warehouse technology.
Experience supporting print servers and enterprise printing environments.
Experience with Meraki switching.
Experience with Extreme Networks wireless infrastructure.
VMware experience.
Microsoft systems administration experience.
AS/400 support experience.
Experience supporting Panasonic warehouse technology or MCL applications.
Experience assisting with Wi-Fi or network infrastructure upgrades.
Cisco, CompTIA Network+, Microsoft, or other relevant technical certifications.

Work Environment

Hybrid work environment with onsite support requirements.
Position supports both office and warehouse operations.
Participation in an on-call/pager rotation may be required.
During major implementations, conversions, or critical operational events, additional onsite support may be required.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10238328
Position Id: 9079935
Posted 1 day ago

Fitment

Dice Job Match Score™

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Faith Chaskes

Recruiter @ Stone Search

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Hybrid in Harrisburg, Pennsylvania

•

Today

Job Title: Sr. Desktop Support / Jr. Network System Engineer Location: Harrisburg, PA - 17111 (Onsite & Hybrid) Duration: Direct Hire Experience: Minimum 3+ years Top Must Have s: - 3 5+ years of hands-on IT experience in desktop support, technical support, systems support, network support, or a related position. - Provide Level II technical support for users across warehouse and office environments. - Troubleshoot Windows desktops, laptops, peripherals, operating systems, and business applica

Easy Apply

Full-time

$80,000 - $85,000

Sr. IT Warehouse Technician

Illinois

•

Today

Position Overview: The Sr. Help Desk Support Technician or Sr. IT Warehouse Support Technician maintains and support computer systems and networks aiming for the highest functionality. They must have knowledge of Warehouse process, computer software, hardware, RF equipment and a variety of internet applications. The ideal candidate will have great troubleshooting abilities and attention to detail. The goal is to build and maintain efficient operational performance within the warehouse to optimi

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USD 65,000.00 - 68,000.00 per year

IT Field Support Technician

Florida

•

Today

The IT Field Support Technician provides technical support for end users and IT infrastructure across multiple locations. This role is responsible for installing, maintaining, troubleshooting, and supporting hardware, software, and network systems while delivering excellent customer service. The ideal candidate is hands-on, adaptable, and comfortable working independently in the field. Job ResponsibilitiesDiagnose and resolve onsite and remote hardware, software, and connectivity issues for des

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IT Support Analyst

No location provided

•

22d ago

Job Posting Agency Information: Kansas Department of Agriculture The Kansas Department of Agriculture is devoted to the total support of agriculture in Kansas. The department works for the entire Kansas agriculture sector including farmers, ranchers, food establishments and agribusinesses. The agency has a balanced approach to providing an environment that enhances and encourages economic growth of the agriculture industry and Kansas economy while promoting and advocating for the agriculture i

Full-time

USD 48,000.00 - 52,000.00 per year

Job Details

Skills

3-5 yrs of IT experience
Strong level II support for desktops and peripheral devices
Strong working knowledge of networking including wired and wireless
Experience with Meraki switching and Extreme Networks wireless
VMware
AS/400
Cisco or other network and Microsoft certifications
Experience in warehouse environment

Summary

Experience supporting warehouse, distribution, logistics, or manufacturing environments is strongly preferred.

Essential Duties & Responsibilities

Provide Level II technical support for users across warehouse and office environments.
Troubleshoot Windows desktops, laptops, peripherals, operating systems, and business applications.
Support and troubleshoot warehouse technology including handheld devices, RF/scanning devices, workstations, and other connected devices.
Support thermal printers, label printers, barcode printers, and other warehouse printing technologies.
Troubleshoot print server, print queue, driver, hardware, application, and network printing issues.
Troubleshoot wired and wireless network connectivity issues.
Perform network troubleshooting involving TCP/IP, DNS, DHCP, switching, switch ports, and general connectivity.
Troubleshoot Wi-Fi connectivity and wireless device issues throughout the warehouse environment.
Support and troubleshoot Meraki switching infrastructure.
Assist with support and troubleshooting of the existing Extreme wireless environment.
Assist with network and wireless infrastructure upgrades and replacement initiatives.
Support Microsoft technologies, user access, permissions, shared resources, and related systems.
Provide basic server and infrastructure troubleshooting.
Assist with VMware virtualization support and troubleshooting as needed.
Troubleshoot issues involving warehouse applications and connected devices.
Provide support for AS/400-related user, printing, device, and connectivity issues.
Identify root causes and determine whether issues are related to endpoints, applications, printers, networks, wireless infrastructure, or systems.
Escalate advanced network, systems, or infrastructure issues to the appropriate technical resource or IT Manager.
Coordinate with vendors and third-party support providers when necessary.
Maintain technical documentation and troubleshooting procedures.
Assist with IT infrastructure projects, deployments, upgrades, and technology conversions.
Participate in after-hours/on-call support as required.
Provide onsite support for critical issues when necessary.

Required Qualifications

3–5+ years of hands-on IT experience in desktop support, technical support, systems support, network support, or a related position.
Strong Level II troubleshooting experience supporting Windows desktops, laptops, applications, printers, peripherals, and mobile/handheld devices.
Working knowledge of networking fundamentals including:

TCP/IP
DNS
DHCP
Ethernet
Switching
Wi-Fi
Network connectivity troubleshooting

Ability to troubleshoot basic switching and wireless connectivity issues.
Experience supporting network-connected printers and enterprise printing environments.
Strong troubleshooting, problem-solving, and root-cause analysis skills.
Ability to independently resolve technical issues and appropriately escalate more complex problems.
Ability to work effectively within a small IT team and support multiple areas of technology.
Strong communication and customer service skills.
Ability to participate in after-hours/on-call support and provide onsite support when required.

Preferred Qualifications

Experience supporting a warehouse, distribution, logistics, or manufacturing environment.
Experience supporting thermal printers, label printers, barcode printers, RF scanners, handheld devices, and other warehouse technology.
Experience supporting print servers and enterprise printing environments.
Experience with Meraki switching.
Experience with Extreme Networks wireless infrastructure.
VMware experience.
Microsoft systems administration experience.
AS/400 support experience.
Experience supporting Panasonic warehouse technology or MCL applications.
Experience assisting with Wi-Fi or network infrastructure upgrades.
Cisco, CompTIA Network+, Microsoft, or other relevant technical certifications.

Work Environment

Hybrid work environment with onsite support requirements.
Position supports both office and warehouse operations.
Participation in an on-call/pager rotation may be required.
During major implementations, conversions, or critical operational events, additional onsite support may be required.

Dice Id: 10238328
Position Id: 9079935
Posted 1 day ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Faith Chaskes

Recruiter @ Stone Search

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Hybrid in Harrisburg, Pennsylvania

•

Today

Easy Apply

Full-time

$80,000 - $85,000

Sr. IT Warehouse Technician

Illinois

•

Today

Full-time

USD 65,000.00 - 68,000.00 per year

IT Field Support Technician

Florida

•

Today

Full-time

IT Support Analyst

No location provided

•

22d ago

Full-time

USD 48,000.00 - 52,000.00 per year

Systems & Network Support Engineer II

Skills

Summary

Dice Job Match Score™

Faith Chaskes

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Systems & Network Support Engineer II

Job Details

Skills

Summary

Dice Job Match Score™

Faith Chaskes

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