Applications Engineer II

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. 

As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.  

Our Company Values: 

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention. 

• Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. 

• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.  

• Earning Your Trust: We build trust through clear, honest, human communication. 

Job Summary

To be considered for this position, you must live within commuting distance of Hayden, Idaho.

The Application Engineer II is an advanced level position considered to be a lead support, administrator and operator of specific applications that are used in Technology (IT) in supporting the business.  This specific position requires in-depth knowledge of outside plant (OSP), along with networking applications.  The Engineer needs to be extremely knowledgeable about the inner workings of all the applications for which they are a lead administrator, as well as communicating that knowledge to the other team members of the applications team and key OSP engineers/users. You will be expected to communicate closely with cross funVectional teams as necessary to ensure that applications are functional, usable, and reliable.  The Engineer who will fill this role will be responsible for the design, development, testing, and deployment of various OSP practices in the system, equipment and methodologies used by Ziply. 

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

Application Administration & Subject Matter Expertise

·        Maintain and operate applications of which they are a prime administrator, operator, and become the subject matter expert (SME) on those applications.

·        Document and inventory the status quo of integrated applications including external system calls of applications.

·        Write “how to” documentation for operating and administering applications.

·        Ability to be on call in a 24/7 server environment.

Troubleshooting, Dependencies & Vendor Coordination

·        Communicate issues to vendors for out-of-the-box applications and form a functional plan to troubleshoot and implement fixes.

·        Identify dependencies between applications and OS level packages as well as troubleshoot problems with those interconnections.

·        Assist in creating Methods of Procedure (MOPs) and execute changes within the production environments.

Development Support & Requirements Definition

·        Develop and explain requirements for development teams to create, integrate, and enhance applications.

·        Execute and deliver end-to-end integration solutions that consolidate disparate systems into production-ready platforms, not research projects.

·        Leverage Claude and AI-assisted development to accelerate solution delivery and solve complex integration challenges.

·        Work with cross functional groups and organizations to develop tools and solutions from use cases and requirement documents.

·        Support continuous improvement and adoption across teams, ensuring platforms drive sustainable value and organizational impact.

Process Improvement & Team Collaboration

·        Communicate changes and recommendations to improve efficiency in applications, systems, and processes.

·        Mentor and train lower tier engineers to increase their technical ability and experience.

Other Duties

·        Performs other duties as required to support the business and evolving organization.

Required Qualifications:

·        Bachelor’s degree in Computer Science, Business Management or related field.

·        Minimum of five (5) years of engineering and application experience working with development teams and system administration teams.

·        Three (3) plus years of experience working with development teams for functional requirements on distributed server systems running internally developed applications.

·        Three (3) plus years of experience working for large telecommunications companies.

·        Five (5) plus years of networking experience with deep focus on outside plant (OSP) and knowledge of inside plant (ISP).

·        In depth knowledge of service provider products, services, and offerings for commercial and residential services.

·        Ability to automate repetitive engineering tasks.

·        Development skills:

o   Javascript

o   Python

o   NodeJs

·        Hands-on application experience:

o   Version control (e.g. Git/Gitlab, Github).

o   CI/CD (e.g. Jenkins, Travis, TeamCity or equivalent).

o   Docker containerization and clustering (Kubernetes/ECS).

·        Knowledge of software life cycle management with emphasis on inception, defining processes, and developing technical business requirements.

·        Experience with Agile (Scrum, Kanban) software delivery methodology.

·        Ability to write Ops guides/MOPs/etc. as needed.

·        Effectively communicate between non-technical people and deeply technical SME’s.

·        Driven to identify and provide effective solutions as needed.

·        Ability to be on call in a 24/7 server environment.

Knowledge, Skills, and Abilities:

·        Knowledge of software life cycle management with emphasis on inception, defining processes and developing technical business requirements.

·        Knowledge of process automation and development is a major plus.

·        Ability to communicate effectively across multiple large organizational structures.

·        Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.

·        Ability to multi-task and collaborate effectively with other personnel to meet deadlines.

·        Strong verbal and written communication, attention to detail, and organizational skills.

·        Ability to work within critical deadlines.

·        Ability to adjust to rapidly changing priorities and schedules.

·        Ability to provide excellent customer service. 

Work Authorization

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Diverse Workforce / EEO

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.

Ziply Fiber is a drug free workplace.