General FunctionThe Integration Manager is the leader of Pomeroy's centralized Integration services within the Modern Lifecycle Solutions Center. Tasked with both technical responsibilities and management authority, the Integration Manager is the primary POC and SME for the department to the business. The Integration Manager leads departmental associates while providing support to internal account teams, solution professionals, clients and leadership regarding current and future Integration activities. In addition, the Integration Manager is responsible for ensuring adequate production levels are maintained and quality outcomes are achieved with every order, every day.
Essential Duties & ResponsibilitiesThe duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.
- Report to work daily according to assigned schedule.
- Adhere to and enforce all security rules and regulations.
- Adhere to and enforce all safety regulations and ensure proper usage of safety equipment.
- Adhere to and enforce all company policies and procedures including but not limited to: HR policies, department procedures, etc....
- Respond to all e-mails and voicemails within 2 hours.
Management Responsibilities- Be the evangelist and business/technical SME for the Integration department.
- Maintain a high-performance environment.
- Responsible for interviewing, hiring, training, performance management, recognition, rewards, discipline, employee development, succession planning, and terminations.
- Conduct employee one-on-one meetings.
- Coach, mentor, and train departmental employees.
- Provide daily guidance to the department supervisor/lead and associates.
- Ability to communicate effectively at all levels of the organization.
- Keep abreast of both industry and technology changes which impact delivery within the Integration department.
- Willingness and ability to proactively engage with internal and client contacts for both existing account activities and during new deal pursuits involving the Integration line of service.
- Provide support for new deal solutions teams.
- Develop, track, monitor and execute against metrics and performance management ratings such as SLA's and KPI's.
- Develop and maintain process documentation in support of departmental tasks and activities.
- Promote and ensure high levels of departmental quality.
- Manage costs in alignment with contractual obligations and budget.
- Provide timely and accurate monthly cost allocations to assigned financial business analyst.
- Work closely with internal IT regarding issues with departmental technologies, IT systems or processes.
- Communicate with internal stakeholders and/or clients related to potential and current Integration activities, changes, quality concerns, order issues, new business, etc....
- Ensure adequate levels of company/client provided supplies are maintained for use within the department.
- Assist leadership and peer group in planning, budget development, engagement activities, employee events, etc.
- Be a change advocate, with a willingness and ability to consistently adapt to a changing environment.
Knowledge, Skills and Abilities- Minimum High school diploma or equivalent. College degree in an IT field of study is a plus.
- CompTIA A+ certification is preferred, with additional certifications in the following considered beneficial... Microsoft MTA, Microsoft Azure Fundamentals, Cisco CCT/CNNP/CCNA, Google ITSPC, CompTIA ITF+, etc....
- Must provide evidence of 3-5 years of Supervisory/Management experience, preferably in an IT field.
- Strong customer service skills.
- Have a positive "can do" attitude with the ability to build a team and motivate associates.
- Possess the ability to juggle shifting priorities in a fast-paced environment.
- Must possess strong technical troubleshooting skills with the ability to identify, troubleshoot and resolve basic to intermediate I.T. issues. With basic/intermediate network troubleshooting considered to be highly beneficial.
- Strong familiarity with standard IT equipment including desktop PCs, laptops, print devices, servers, storage and mobility devices.
- Familiarity with Point-of-Sale (POS), WAN, LAN, SD-WAN and WLAN hardware would be highly beneficial.
- Project Coordination (PC) and Project Management (PM) skills are useful.
- Familiarity with standard image deployment tools and image deployment methodologies, including but not limited to SCCM, MECM, Tanium, JAMF/Casper and modern managed desktop technologies.
- Familiarity with standard MDM/UEM provisioning via tools such as: SOTI, Microsoft Intune, Workspace One (Formerly AirWatch), Apple Business Essentials (ABE), etc....
- Excellent communication skills required, both written and oral.
- Familiarity and ability to effectively utilize Microsoft 365 CoPilot and associated applications.
- Oracle Fusion Cloud and ServiceNow knowledge would be highly beneficial.
- Strong familiarity with Windows 10 & 11. With Linux, MacOS and IOS experience considered to be beneficial.
- Any experience with automation, development or coding would be a plus. With bash, batch and/or PowerShell scripting considered to be beneficial.
- Familiarity with SharePoint and Power Automate would be beneficial.
Physical and Mental DemandsThe physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Physical DemandsWhile performing the duties of this class, employees are regularly required to sit, talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or to move from one work site to another. Must have the ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus. This position also requires frequent lifting of IT devices ranging in weight from 1lb to 75lbs.
Mental DemandsWhile performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with Pomeroy employees, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high-quality environment where personal and team accountabilities are the defining factors.
Other Specific Job Qualifications and/or Duties- Perform specific departmental tasks/duties as assigned.
- Act as the department manager when appropriate or necessary.
- Assist other employees and departments when work is current.
- Must be able to work independently with job tasks and be self-motivated.
- Able to work various hours (on occasion) and rare weekends for project-based needs.
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