Key Responsibilities
1. SAP GATP Functional Support & Configuration
• Provide L2/L3 functional support for SAP GATP and batch determination-related incidents and service requests, ensuring timely resolution within established SLAs.
• Configure and maintain GATP functionalities, including Product Availability Check (PAC), Product Allocation (PAL), Rules-Based ATP (RBA), and Backorder Processing (BOP).
• Analyze and resolve issues related to product availability, order confirmations, allocation constraints, and backorder processing.
• Optimize ATP configurations and business rules to improve delivery date accuracy and order fulfillment performance.
2. SAP Batch Management & Determination
• Configure and support SAP batch determination processes, including strategy types, condition techniques, search strategies, batch classification, and sort rules.
• Implement and maintain batch selection logic based on Shelf Life Expiration Date (SLED), First Expired, First Out (FEFO), and other business-specific criteria.
• Troubleshoot batch determination failures, incorrect batch assignments, batch splits, and related delivery processing issues.
• Ensure batch selection processes comply with business requirements, product quality standards, and regulatory traceability requirements.
3. Business Process Analysis & Solution Design
• Collaborate with Customer Service, Supply Chain, Demand and Supply Planning, Quality, and IT teams to understand business requirements and translate them into effective SAP functional solutions.
• Conduct functional assessments, impact analysis, and gap analysis for GATP and batch determination enhancements.
• Prepare functional specifications, configuration documentation, process flows, and technical requirements for development teams.
• Identify opportunities to streamline availability checking, allocation, and batch selection processes.
4. Incident Management & Continuous Improvement
• Perform detailed root-cause analysis of recurring production issues, including incorrect order confirmations, allocation discrepancies, backorder exceptions, and batch determination failures.
• Implement permanent corrective and preventive solutions to minimize recurring incidents and improve system stability.
• Manage incidents, service requests, and problem records through Jira Service Management (JSM), following ITIL-based service management practices.
• Monitor ticket aging, SLA compliance, and operational performance while proactively identifying potential service risks.
5. Project Delivery & Integration
• Lead the GATP and Batch Determination functional workstream for SAP enhancements, transformation initiatives, and supply chain projects.
• Participate in end-to-end project activities, including requirements gathering, solution design, configuration, unit testing, System Integration Testing (SIT), User Acceptance Testing (UAT), cutover, and post-go-live hypercare.
• Monitor and troubleshoot SAP ERP–SAP APO integration through the Core Interface (CIF), ensuring consistent data exchange and integration stability.
• Validate relevant master data and integration dependencies to maintain accurate availability checks and batch determination outcomes.
6. Documentation, Compliance & Governance
• Develop and maintain functional documentation, configuration records, Standard Operating Procedures (SOPs), and knowledge base articles.
• Ensure adherence to SOX controls, quality management requirements, audit standards, and applicable regulatory guidelines.
• Support internal and external audits by providing relevant system documentation, process evidence, and configuration details.
• Promote consistent functional governance and knowledge sharing across business and IT teams.
Required Qualifications & Experience
• Bachelor's degree in Information Systems, Computer Science, Supply Chain Management, Engineering, or a related discipline.
• 10+ years of SAP functional experience, with strong hands-on expertise in SAP GATP and Batch Management/Determination.
• Extensive experience configuring and supporting SAP GATP functionalities, including:
o Product Availability Check (PAC)
o Product Allocation (PAL)
o Rules-Based ATP (RBA)
o Backorder Processing (BOP)
• Strong expertise in SAP Batch Determination, including condition techniques, strategy types, search strategies, batch classification, sort rules, and batch selection.
• Practical experience implementing and supporting SLED-based and FEFO-based batch determination logic.
• Good understanding of end-to-end Order-to-Cash (OTC) and supply chain processes.
• Working knowledge of SAP SD, MM, LE, and PP integration points.
• Experience with SAP APO Core Interface (CIF), including integration monitoring, master data consistency, and troubleshooting.
• Strong functional troubleshooting, analytical, and root-cause analysis capabilities.
• Experience preparing functional specifications, configuration documentation, test scripts, and process documentation.
• Familiarity with ITIL-based incident, problem, and change management processes.
• Hands-on experience working with Jira Service Management (JSM) or similar ITSM platforms.
• Excellent communication, stakeholder management, and cross-functional collaboration skills.
Preferred Qualifications
• Experience working in life sciences, medical devices, pharmaceuticals, or other regulated industries.
• Understanding of Good Manufacturing Practices (GMP), batch traceability, product shelf-life management, and quality-related supply chain controls.
• SAP certification in relevant supply chain modules, particularly SAP APO or related planning and availability management solutions.
• Experience supporting global SAP landscapes and collaborating with geographically distributed business and technical teams.
• Exposure to SAP S/4HANA supply chain processes and integration considerations.
• Willingness and flexibility to travel domestically and internationally as business requirements dictate.
Key Competencies
• Strong functional ownership and problem-solving mindset.
• Ability to independently manage complex SAP production support issues.
• Deep understanding of GATP and batch determination business processes.
• Proactive approach to identifying process gaps and driving continuous improvement.
• Strong documentation, communication, and stakeholder management skills.
Ability to work effectively with cross-functional business teams, technical developers, and global IT stakeholders.
