Overview:At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer's and partner's needs and solve their challenges.
Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.
You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about-locally and globally.
Come make an impact every day at Zebra.
What We\'re Looking For:The Zebra Engineering Customer Response Team (ECRT) (Software Engineering Support) is seeking a Senior Software Engineer to provide world-class technical support to global enterprise customers for the Android Operating System and underlying technologies and sub systems. The ideal candidate possesses deep architectural knowledge of Android AOSP and exceptional system-level debugging skills.
In this role, you will diagnose and resolve critical software issues within Android Framework and OS, Telephony and RIL stacks, collaborate with carrier and chipset vendors, and work with other Engineering development teams and directly with Zebra customers.
Additionally, you will leverage and develop custom AI-driven solutions to automate support workflows.
Prior experience with WWAN technologies (4G/LTE/5G) and Qualcomm chipsets is highly desirable and a strong added advantage.
Essential Duties and Responsibilities:- Troubleshoot and Resolve Android framework and OS issues on Zebra Mobile Computing products in the software sustaining engineering team.
- Execute expert-level problem-solving on complex Android system-level software issues, utilizing deep-dive log analysis and AOSP source code debugging.
- Work extensively with the Android AOSP source code, specifically isolating and troubleshooting issues within the Telephony framework, Radio Interface Layer (RIL), and cellular modem layers.
- Collaborate directly with network carriers and chipset vendors (e.g., Qualcomm) to resolve complex network interoperability, IMS/VoLTE, and data throughput escalations.
- Develop and integrate custom AI-driven solutions to automate diagnostics (e.g., automated modem log parsing), streamline workflows, and continuously improve support process efficiency.
- Collaborate closely with customers to understand their use cases and connectivity challenges, providing timely and effective solutions.
- Partner with SW development engineering, System testing, and Product Management teams to drive resolution of customer issues and contribute to product improvements.
- Create technical documentation, knowledge base articles, and training materials.
- Mentor and assist other support engineers, sharing WWAN expertise and fostering technical excellence.
Job Requirements:- Bachelor\'s degree in Computer Science, Software Engineering, or related discipline. Advanced Degree is a plus.
- 2+ years of relevant software engineering experience, with significant experience in a customer-facing or support role.
- Exceptional hands-on experience navigating, modifying, and debugging the Android AOSP source code.
- Proficiency in applied AI, with the ability to build and integrate AI-based tools for workflow automation and continuous improvement.
- Strong Added Advantage: Prior knowledge of WWAN technologies (4G/LTE, 5G, 3GPP standards, cellular modem architecture) and Qualcomm WWAN chipsets and diagnostic tools (e.g., QXDM, QCAT).
- Strong programming skills in Java, C, C++, and Python.
- Experience analyzing network traffic and cellular logs using tools like Wireshark and Qualcomm's QXDM.
- Ability to multi-task and prioritize issues based on urgency, customer, complexity, etc.
Key Skills and Competencies:- In-depth understanding of Core Java/C/C++, and OOP concepts.
- In depth understanding of Android HAL (Hardware Abstraction Layer), HIDL, AIDL, and driver-level concepts.
- Hands-on exposure to I2C, SPI, UART protocol and debugging related issues
- In depth understanding of Android Binder communication
- In depth understanding of AOSP system services, should be able to make customizations to AOSP
- Experience with JNI for bridging native SDKs into Kotlin/Java.
- Proficiency with Logcat and ADB for debugging.
- Ability to read and analyze bug reports, ANRs, and tombstones.
- Core competency of triaging, debugging, and root-cause analysis in an Android environment, with an unrelenting drive to solve difficult technical puzzles.
- Ability to dissect the necessary information in a problem description to fully understand the issue and know what additional questions need to be asked to gather all required information to resolve an issue.
- Excellent customer-facing communication skills with the ability to convey complex technical concepts to a variety of audiences (from developers to management to end customers).
- Strong collaboration and teamwork skills, with a proven ability to work effectively across organizational units.
- Familiarity with version control systems (e.g., Git, Gerrit) and CI/CD pipelines.
- Self-motivated and self-starter with a high work ethic and the ability to thrive in a fast-paced, results-oriented environment.
- Experience in the development of LINUX Device drivers will be an added advantage.
Position Specific Information:- Travel Requirements: Up to 15%
- Hybrid: Minimum 3 days in Holtsville office per week.
Equal Opportunity Employer:Zebra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability and protected veteran status, or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at
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Pay Range:$86,080.00 - $129,120.00 Annual
Incentive Compensation:In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 10% of base pay, in accordance with the terms of the applicable incentive plan.
Zebra Total Rewards:Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive - including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.
Salary offered will vary depending on your location, job-related skills, knowledge, and experience.
Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.
Benefits: We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.
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