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Computer User Support Specialist, Journeyman

Cayuse Holdings, LLC

Honolulu, Hawaii • Today

Full-time

Computer User Support Specialist

Zolon Tech Solutions Inc

Honolulu, Hawaii • Today

Easy Apply

Contract

Depends on Experience

Systems Administrator, Journeyman

Cayuse Holdings, LLC

Joint Base Pearl Harbor-Hickam, Hawaii • Today

Full-time

Network Specialist, Journeyman

Cayuse Holdings, LLC

Joint Base Pearl Harbor-Hickam, Hawaii • Today

Full-time

Voice Data Communications Engineer, Journeyman

Cayuse Holdings, LLC

Joint Base Pearl Harbor-Hickam, Hawaii • Today

Full-time

Computer Based Training (CBT) Specialist

ACI Group, Inc.

Remote • 7d ago

Easy Apply

Contract

Depends on Experience

Cayuse Holdings, LLC

Job Details

Skills

Innovation
Adaptability
Collaboration
Teamwork
IT Infrastructure
Laptop
Printers
Training
Regulatory Compliance
Customer Satisfaction
Information Technology
Computer Science
Security+
Computer Hardware
Network
Security Clearance
PASS
Remote Support
Problem Solving
Conflict Resolution
Analytical Skill
Communication
Adobe
Microsoft Excel
Microsoft PowerPoint
Adobe Acrobat
CompTIA
Microsoft
Health Care
Insurance
Management
Technical Support
Data Centers
Electrical Wiring
Productivity
System Integration Testing
Professional Development
Law

Innovation
Adaptability
Collaboration
Teamwork
IT Infrastructure
Laptop
Printers
Training
Regulatory Compliance
Customer Satisfaction
Information Technology
Computer Science
Security+
Computer Hardware
Network
Security Clearance
PASS
Remote Support
Problem Solving
Conflict Resolution
Analytical Skill
Communication
Adobe
Microsoft Excel
Microsoft PowerPoint
Adobe Acrobat
CompTIA
Microsoft
Health Care
Insurance
Management
Technical Support
Data Centers
Electrical Wiring
Productivity
System Integration Testing
Professional Development
Law

Summary

Overview

The Computer User Support Specialist, Journeyman, will provide on-site technical assistance and IT support for field offices. This role involves a combination of network performance assessments, end-user device support, and IT system maintenance to ensure operational effectiveness of IT infrastructure. The ideal candidate will bring hands-on experience in troubleshooting hardware, software, and networks, as well as supporting end-user technology needs in a professional environment.

This position requires travel to various field office locations to perform IT infrastructure and end-user device wellness checks, assist with IT equipment setups and disposals, provide training on IT equipment disposal processes, and ensure compliance with established IT policies.

This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Responsibilities

Offer on-site technical support to field offices by conducting IT infrastructure and end-user device wellness checks.
Perform network performance evaluations and troubleshoot any issues hindering optimal connectivity.
Review, maintain, and verify the functionality of conference room equipment and setup requirements.
Provide technical assistance for end-user devices, including desktops, laptops, printers, and peripherals. Conduct setup, configuration, and maintenance of IT equipment in accordance with organizational policies.
Troubleshoot hardware, software, and network issues effectively and provide resolutions to meet end-user needs.
Assist in training on IT equipment disposal processes and compliance with required policies.
Utilize remote support tools effectively to provide off-site assistance when necessary.
Track, monitor, and resolve IT issue tickets, ensuring high levels of customer satisfaction.
Document issue resolutions and provide feedback to improve IT support processes and systems.
Work collaboratively with team members to identify proactive measures to enhance IT performance and reliability.
Other duties as assigned.

Qualifications

Bachelor's degree in Information Technology, Computer Science, or a related field. Equivalent work experience in lieu of a degree will be considered.
A minimum of four (4) years of experience in IT roles, including field and/or user support.
CompTIA Security+ certification is mandatory.
Advanced technical knowledge and troubleshooting skills related to hardware, software, and network systems.
Proficient with IT systems setup, maintenance, and end-user support.
Knowledge of IT ticketing systems and remote support tools.
Skilled in conducting network performance evaluations and resolving connectivity issues.
Secret Security Clearance is required.
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills Required:

Must possess problem-solving skills.
Must be capable of working with remote support tools and ticketing systems and must be willing to travel.
Excellent problem-solving, analytical, communication, and interpersonal skills are essential.
Ability to respond effectively to customers with a sense of urgency.
Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
Highly motivated with the ability to handle and manage multiple tasks at any one time.
Ability to forge new relationships, individual and teaming in nature.
Must be a Self-starter, that can work independently and as part of a team.

Preferred Qualifications:

CompTIA A+
Microsoft Certified: Modern Desktop Administrator Associate

Our Commitment to you / overview of benefits

Medical, Dental and Vision Insurance; Wellness Program
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability options
Basic Life and AD&D Insurance (Company Provided)
Voluntary Life and AD&D options
401(k) Retirement Savings Plan with matching after one year
Paid Time Off

Reports to: Project Manager

Working Conditions

Professional office environment.
Must be able to work on-site.
Travel to various field offices may be required regularly to provide direct, on-site technical support and perform equipment wellness checks.
Ability to lift, transport, and install IT equipment weighing up to 50 pounds.
Standing, bending, and walking may be required during equipment setup or troubleshooting activities.
Occasional work in tight spaces, such as server racks, data centers, or wiring closets.
Must be physically and mentally able to perform duties extended periods of time.
Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
Must be able to establish a productive and professional workspace.
Must be able to sit for long periods of time looking at computer screen.
May be asked to work a flexible schedule which may include holidays.
May be asked to travel for business or professional development purposes.
May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91099930
Position Id: 105350
Posted 1 day ago

Company Info

About Cayuse Holdings, LLC

Founded initially in 2006, Cayuse Holdings is today comprised of a family companies headquartered near Pendleton, Oregon, with offices in the Washington D.C. metro area, and Honolulu, HI. Tribally owned by the Confederated Tribes of the Umatilla Indian Reservation (CTUIR), Cayuse Holdings is a 100% Indian Owned Economic Enterprise and a foremost provider of responsible sourcing/certified diversity solutions for commercial, government, and tribal clients.

Our Mission

To become the #1 American Indian-owned commercial, government, and tribal contractor, providing trusted value for our clients, reliable and rewarding careers for our employees and contributing to the growth of the CTUIR.

Our Vision

Grow the Company, Grow the People!

Šapásttawaxt kutkutpama,́ Šapásttawaxt natítayt

Fitment

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Cayuse Holdings, LLC

Job Details

Skills

Innovation
Adaptability
Collaboration
Teamwork
IT Infrastructure
Laptop
Printers
Training
Regulatory Compliance
Customer Satisfaction
Information Technology
Computer Science
Security+
Computer Hardware
Network
Security Clearance
PASS
Remote Support
Problem Solving
Conflict Resolution
Analytical Skill
Communication
Adobe
Microsoft Excel
Microsoft PowerPoint
Adobe Acrobat
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Microsoft
Health Care
Insurance
Management
Technical Support
Data Centers
Electrical Wiring
Productivity
System Integration Testing
Professional Development
Law

Innovation
Adaptability
Collaboration
Teamwork
IT Infrastructure
Laptop
Printers
Training
Regulatory Compliance
Customer Satisfaction
Information Technology
Computer Science
Security+
Computer Hardware
Network
Security Clearance
PASS
Remote Support
Problem Solving
Conflict Resolution
Analytical Skill
Communication
Adobe
Microsoft Excel
Microsoft PowerPoint
Adobe Acrobat
CompTIA
Microsoft
Health Care
Insurance
Management
Technical Support
Data Centers
Electrical Wiring
Productivity
System Integration Testing
Professional Development
Law

Summary

Offer on-site technical support to field offices by conducting IT infrastructure and end-user device wellness checks.
Perform network performance evaluations and troubleshoot any issues hindering optimal connectivity.
Review, maintain, and verify the functionality of conference room equipment and setup requirements.
Provide technical assistance for end-user devices, including desktops, laptops, printers, and peripherals. Conduct setup, configuration, and maintenance of IT equipment in accordance with organizational policies.
Troubleshoot hardware, software, and network issues effectively and provide resolutions to meet end-user needs.
Assist in training on IT equipment disposal processes and compliance with required policies.
Utilize remote support tools effectively to provide off-site assistance when necessary.
Track, monitor, and resolve IT issue tickets, ensuring high levels of customer satisfaction.
Document issue resolutions and provide feedback to improve IT support processes and systems.
Work collaboratively with team members to identify proactive measures to enhance IT performance and reliability.
Other duties as assigned.

Qualifications

Bachelor's degree in Information Technology, Computer Science, or a related field. Equivalent work experience in lieu of a degree will be considered.
A minimum of four (4) years of experience in IT roles, including field and/or user support.
CompTIA Security+ certification is mandatory.
Advanced technical knowledge and troubleshooting skills related to hardware, software, and network systems.
Proficient with IT systems setup, maintenance, and end-user support.
Knowledge of IT ticketing systems and remote support tools.
Skilled in conducting network performance evaluations and resolving connectivity issues.
Secret Security Clearance is required.
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills Required:

Must possess problem-solving skills.
Must be capable of working with remote support tools and ticketing systems and must be willing to travel.
Excellent problem-solving, analytical, communication, and interpersonal skills are essential.
Ability to respond effectively to customers with a sense of urgency.
Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
Highly motivated with the ability to handle and manage multiple tasks at any one time.
Ability to forge new relationships, individual and teaming in nature.
Must be a Self-starter, that can work independently and as part of a team.

Preferred Qualifications:

CompTIA A+
Microsoft Certified: Modern Desktop Administrator Associate

Our Commitment to you / overview of benefits

Medical, Dental and Vision Insurance; Wellness Program
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability options
Basic Life and AD&D Insurance (Company Provided)
Voluntary Life and AD&D options
401(k) Retirement Savings Plan with matching after one year
Paid Time Off

Reports to: Project Manager

Working Conditions

Professional office environment.
Must be able to work on-site.
Travel to various field offices may be required regularly to provide direct, on-site technical support and perform equipment wellness checks.
Ability to lift, transport, and install IT equipment weighing up to 50 pounds.
Standing, bending, and walking may be required during equipment setup or troubleshooting activities.
Occasional work in tight spaces, such as server racks, data centers, or wiring closets.
Must be physically and mentally able to perform duties extended periods of time.
Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
Must be able to establish a productive and professional workspace.
Must be able to sit for long periods of time looking at computer screen.
May be asked to work a flexible schedule which may include holidays.
May be asked to travel for business or professional development purposes.
May be asked to work hours outside of normal business hours.

Dice Id: 91099930
Position Id: 105350
Posted 1 day ago

Company Info

About Cayuse Holdings, LLC

Our Mission

Our Vision

Grow the Company, Grow the People!

Šapásttawaxt kutkutpama,́ Šapásttawaxt natítayt

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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