Job#: 3044806 Job Description: Account Specialist-Level 1 - Associate (0 - 5 Years)
Location: Houston, Texas (On-site)
Role Overview
This role is responsible for conducting operational analyses to support business unit decisions. Key responsibilities include data entry, documentation, special projects, research, and report development. The position involves analyzing business process trends and facilitating the creation of appropriate reporting for each function.
Key Responsibilities
- Participate in identifying and recommending process improvement solutions.
- Prepare spreadsheets, graphics, and word documents for tracking, analysis, and presentations.
- Take a leadership role in creating custom solutions with a detailed understanding of internal processes.
- Collaborate with internal departments to identify, document, and improve system and process gaps.
- Provide consistent communication to management on deliverables and status updates.
- Maintain and exceed service level agreements for billing and transactional functions.
- Ensure compliance with rules and regulations across all customer segments and states.
- Assist in creating and maintaining process documentation across markets.
- Perform other job-related duties as assigned.
Required Qualifications
Education: High School Diploma/GED or equivalent experience.
Experience: 0-5 years of relevant experience.
Technical Skills: Proficiency in Microsoft Word.
Preferred Qualifications
- Bachelor's degree.
- Knowledge of Quality Tools and Techniques.
- Effective written and verbal communication skills.
- Experience with Financial Analysis.
- Strong knowledge of Microsoft Office Suite, especially Excel.
- Comfortable working in multiple IT systems simultaneously.
- Experience with utility deregulation and familiarity with market rules and protocols (ERCOT & Non-ERCOT).
- Ability to execute and deliver while managing changing priorities.
- Must be self-sufficient, a self-starter, and require minimal supervision.
- Sound problem resolution, judgment, negotiating, and decision-making skills.
Work Environment
This is a full-time, onsite position. The standard work hours are 7:30am to 4:00pm. The dress code is business casual.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.
Never miss an opportunity! Create an alert based on the job you applied for.
