ARES eMITS is seeking a Multimedia Systems Engineer to support the Workplace & Collaboration Services (WCS) in delivering innovative, consistent, and secure collaboration solutions. This role is responsible for engineering, installing, configuring, testing, and documenting Microsoft Teams Rooms (MTR)-certified equipment in NASA-managed collaboration spaces. The candidate must demonstrate hands-on expertise, technical judgment, and strong leadership skills to ensure spaces are designed and operated in alignment with NASA standards and mission requirements.
eMITS is NASA's enterprise-level service for delivering multimedia, IT communication platforms, and digital content supporting the Agency's mission. From capturing rocket launches to delivering enterprise IT solutions and digital outreach, eMITS integrates mission-critical communications across NASA OCIO and OCOMM. This position offers a unique opportunity to directly support NASA's mission to inspire discovery and share NASA's story with the world.
JOB RESPONSIBILITIES:- Design, install and configure Microsoft Teams Rooms certified, appliance-based systems, including compute appliances, touch consoles, cameras, microphones, speakers, displays, and content ingest
- Manage multiple projects simultaneously and provide daily/weekly project reporting.
- Provide technical analysis for new hardware systems, upgrades, risk assessments, and implementation plans.
- Participate in standards maintenance, assessment, and continual improvement, including commenting on NASA standards changes and hardware evaluation
- Stay current on industry trends as they relative to evolving collaboration space solutions.
- Review and technically evaluate custom/non-standard room approaches, minimizing complexity and maximizing usability
- Analyze complex systems, identify gaps, and independently develop solutions.
- Contribute to system obsolescence planning, lifecycle tracking, and upgrade/replacement roadmaps (5-7 year planning horizon).
- Draft detailed engineering plans, analyses, workflows, and cost estimations.
- Support and guide facility-related systems considerations.
- Facilitate engineering activities and meetings with Product Owners, customers, and stakeholders.
- Communicate technical concepts clearly to non-technical stakeholders.
- Willingness to travel for face-to-face meetings, room installation/configuration/acceptance, technical evaluation/site survey, and center visits as needed
- Maintain relevant Microsoft Teams Rooms-related certifications
EDUCATION & WORK REQUIREMENTS:- Requires minimum BA/BS and 8-12 years of related experience as well as hold a relevant certification for engineering Microsoft Collaboration Systems.
MINIMUM REQUIREMENTS:- Demonstrated experience designing, installing, and configuring Microsoft Teams Rooms certified, appliance-based systems, including compute appliances, touch consoles, cameras, microphones, speakers, displays, and content ingest
- Must possess current, relevant Microsoft Teams Rooms-related certifications (must be maintained as technology and MTR device list evolves)
- Demonstrated experience designing, installing, and configuring Microsoft Teams Rooms certified, appliance-based systems, including compute appliances, touch consoles, cameras, microphones, speakers, displays, and content ingest
- Be familiar with Compliance with EPEAT, Section 508, and energy-savings standards
- Proven competency in engineering collaboration spaces as complete audio/video systems, including room sizing, camera coverage, microphone pickup, speaker coverage, display readability, cabling, and signal flow
- Ability to produce authoritative engineering documentation and installation guides; experience with version-controlled repositories (e.g., NASA SharePoint Online)
- Strong engineering judgment balancing functionality, interoperability, security, supportability, cost, and end-user simplicity
- Experience with appliance-based deployments that do not require third-party AV control system infrastructure
- Expertise in network configuration, device enrollment (WCS Intune or equivalent), and compliance with Agency Security Configuration Standards
- Ability to evaluate spaces as complete systems, confirming usability, installation quality, lifecycle readiness, and operational handoff
- Knowledge and experience with installation verification and acceptance procedures, including camera capture/framing, microphone pickup and noise rejection, display readability, speaker coverage, and physical security
- Familiarity with Common Room Components requirements: resource mailbox/Entra ID join, one-touch join touch panel, USB-C/HDMI content ingest, secured cabling, cable cubby, dual network drops, dedicated power, and centralized management
- Experience developing and maintaining engineering documentation, installation guides, and end-user training materials; ensuring Section 508 compliance
- Demonstrated ability to technically evaluate custom/non-standard room approaches, minimizing complexity and maximizing usability
- Proven ability to participate in standards maintenance, assessment, and continual improvement, including commenting on NASA standards changes and hardware evaluation.
- Strong organizational, presentation, and customer service skills; ability to communicate technical concepts clearly to non-technical stakeholders.
- Ability to think, plan, and work independently while meeting deadlines.
- Strong interpersonal skills with the ability to interact effectively with employees, customers, and cross-functional teams.
- Proven ability to manage multiple projects simultaneously and provide daily/weekly project reporting.
- Proficiency in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams, OneNote, OneDrive), as well as SharePoint and Box.
Preferred Qualifications:- Experience supporting NASA, aerospace, DoD, or other large federal technical environments.
- Industry-recognized certifications in audio/video engineering, IT systems integration, or related fields
- Experience coordinating with NASA facility teams for needed building modifications like power, and network configurations.
- Familiarity with NASA or federal procurement systems (e.g., SAP, Deltek, Oracle) for managing PRs, POs, and vendor invoicing.
- Experience in guiding system architecture transitions and modernization efforts.
- Experience supporting risk-based decisions, system security plan documentation, and coordination with engineering and service delivery leads
- Experience providing training and training materials on collaboration and conference rooms
- Experience working in sensitive or mission-critical environments, with awareness of federal IT security protocols and data handling standards.
ARES BENEFITS:ARES offers a competitive compensation and benefit package. Full time employees may participate in:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- HSA/FSA Accounts
- Life & Disability Insurance
- Critical Illness & Accident Insurance
- ESOP
- 401(k) Plan
- Paid Time Off & Holidays
ARES is an equal opportunity employer and complies with E-Verify. We believe in hiring a diverse workforce and fostering an inclusive culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. ARES shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5
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