SENIOR DISTRIBUTED GENERATION APPLICATION PROCESSOR (Onsite-Houston, TX)
POSITION OVERVIEW
Senior-level role responsible for reviewing and processing residential Distributed Generation (DG) interconnection applications. This position requires the ability to independently review one-line electrical drawings, verify application completeness against standards, and serve as a subject matter expert for the application processing team. The Senior Processor will handle complex applications, assist with training new team members, and participate in regular touchpoints.
ESSENTIAL RESPONSIBILITIES
- Review and process residential DG interconnection applications daily through portal system
- Analyze one-line electrical drawings to verify compliance with distribution criteria and application specifications
- Independently identify application deficiencies and communicate standardized feedback to installers/customers via portal
- Handle escalated or complex applications requiring additional technical review
- Maintain turnaround time SLA for applications in queue
- Track and report on processing metrics (applications completed, common errors, timeline exceptions)
- Mentor mid-level and junior processors on technical standards and portal workflows
- Participate in weekly/bi-weekly status meetings with team
- Review final-stage application photos to ensure installation matches approved specifications
- Identify systemic issues and recommend process improvements to stakeholders
- Assist with onboarding and training new team members in sandbox environment
- Escalate applications requiring system upgrades to internal engineering team
REQUIRED QUALIFICATIONS
- 3+ years of experience in utility applications processing, permitting, or technical document review
- Demonstrated ability to read and interpret electrical one-line drawings and utility distribution diagrams
- Strong understanding of residential solar/DG systems and interconnection requirements
- Experience with utility or engineering portal systems and workflow management
- Excellent attention to detail and ability to work independently with minimal supervision
- Strong written and verbal communication skills for customer/installer interactions
- Proficiency in Microsoft Office suite and ability to learn new portal systems quickly
- Experience training or mentoring junior staff members
PREFERRED QUALIFICATIONS
- Previous experience with Utility systems or Texas utility interconnection processes
- Familiarity with NEC, IEEE 1547, or other DG interconnection standards
- Background in electrical construction, solar installation, or utility operations
- Experience with Salesforce or similar CRM/portal platforms
- Call center or customer service experience in technical environment
KEY COMPETENCIES
- Technical aptitude for understanding electrical systems without formal engineering degree
- Ability to manage variable workload (1500-1750 applications/month team capacity)
- Process adherence and quality focus
- Problem-solving and critical thinking for application deficiency identification
- Adaptability to new portal system and evolving processes (AI integration planned)
- Collaborative approach for working with internal teams and vendor colleagues
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-KL1
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